You have the right update. You need to record a separate voicemail greeting for the Live Voicemail. So you should have TWO custom voicemail greetings. One for your carrier, one for Live Voicemail. On your phone, go to Settings > Phone > Live Voicemai...
My issue is that I do have a custom voicemail set up in my regular voicemail, but for example, this morning, my friend called and I couldn’t answer so I let it ring, and she said she just got an automated voice and not my Custom voicemail. When the m...