They're in denial of the issue... Their tech support has no clue how to troubleshoot this problem and will just try to swap modems. No point of swapping a modem that will be on the newer firmware. I've given up waiting and just waiting for a new firm...
If you're in bridge mode then this new firmware is a piece of junk. Highly unstable. I don't know why Rogers decided to push this firmware during a time when everyone is dependent on stable internet and working from home. Mind boggling.
What I find funny is that given there are modems avaiable with better chips (e.g. Broadcom) compared to Puma they (Rogers) still decide to go with a Puma successor. The Technicolor TC4400 (Broadcom chip) approved by Rogers for use by third party ISP ...
This looks identical to the issue I'm experiencing. The tech support people are useless. They can't seem to understand this is a firmware related issue and not the hardware. Like you the tech support individuals are . bent on replacing my modem when ...
