Hi linda2916. I had the same problem and I was using the latest version of Internet Explorer browser. In my case, the problem was caused by an outdated version of Java. After updating to the latest version of Java, my problem was resolved. Hope that ...
I'm having the same problem and it's still unresolved. Having same problem from my wife's laptop. We both use the latest version of IE Explorer.Can I ask what web browser you're using? Thanks.
