I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
Hi,I am using the ignite home internet in Toronto and will be moving from Toronto to Calgary sooner or later.Can I keep my current Rogers home internet contract and continue to use it when moving into Calgary?Or do I have to cancel the contract here ...
This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...
I have recently learned that I cannot stop data use after 1GB. When I was with Shaw the data would stop automatically once limit reached. Now it just rolls into $10/GB with no way to throttle or stop. I know that they can do this as other plans allo...
I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...
I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...
used a service of shaw mobile and migrate to rogers wireless and now rogers owned shaw who should give me a refund for my overpaid from the last month service of shaw mobile? **Labels Added**
I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...
On my last shaw bill I had an outstanding credit due to the transfer timing. I no longer have access to the shaw mobile site. How will these credits be paid back to the customer? **Labels Added**
Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...
On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan? ***Added Labels***
When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
Hello,I am posting here because I don’t know where else to turn. We were somehow missed and never received transition notifications or a transition package. Long story short, i have finally transitioned but nobody can help me get my old phone number ...
Phone number migration from Shaw to Roger was not successful!I have been dealing with trying to port over from Shaw to Rogers since Oct and have spent hours on the phone only to be told that they aren't sure what the solution is, Rogers needs to get...
Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...
The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible. We received 5 SIM cards in the mail (we have 5 family phones) with no ins...
After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me. After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...
Since transferring over from Shaw my text messages don’t go through to people with android phones checked all my settings (SMS, MSS on; iMessages send and received all check marked on) that seem to matter; I've even deleted and re-created some frie...
I bought a phone from Shaw before all the talk about Rogers buying Shaw. I was making monthly payments, that was the contract that I signed with Shaw. When I transferred my account with Rogers, I thought my tab will transfer as well. NOPE and out of ...
I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent. With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved. The most ridi...