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No/Low reception at Metrotown

Hi,When I’m at Metrotown (Burnaby), the reception/data connection is very slow - almost to none. I can have full bar showing on my iPhone but apps/messages don’t go through. Once I step out of Metrotown, everything works fine. But when I’m inside Met...

Eric1021 by I've been here awhile
  • 846 Views
  • 15 replies
  • 2 likes

Slow connection

Why is my data so slow when I enter my home? When I'm outside it's much faster.     ***Added Labels***

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Tmothy12 by I'm a reliable contributor
  • 120 Views
  • 2 replies
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Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

Problem with the speed of the 5G SIM card

Hello friends, I have a problem with downloading and uploading on the Rogers 5G SIM card and the ping is very high, and I called Rogers several times, but they did not give a correct answer. Have friends had such a problem? And I reset the phone and ...

Fattahi55 by I've been around
  • 503 Views
  • 3 replies
  • 1 likes

Poor cell phone speeds in Barrie again

Anyone else again getting very poor network speeds again in Barrie on the rogers 5g and LTE network. I tried both on my phone went from 80 mbit down to 10mbit down. I've checked it on multiple speed tests and it's the same. I have an s23. This is not...

cooper2 by I've been here awhile
  • 208 Views
  • 1 replies
  • 1 likes

Enabling 5G on Sony Xperia 5 IV

Hello, So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is no...

charitha19 by I plan to stick around
  • 5879 Views
  • 24 replies
  • 2 likes

Xperia VIII can't make mobile calls

I moved to Rogers from another provider for better coverage in my area.  I have an Xperia V iii which worked on Telus towers.  Moving to Rogers, I have no problem with LTE/4G/5G data but cannot make mobile calls.  Soon as I try to make a call I just ...

MrTek by I'm here a lot
  • 706 Views
  • 6 replies
  • 0 likes

Travel to Europe with e-sim

I will be going to Europe for 6 weeks and I have purchased an e-sim for 50 g of data good for 60 days on my Iphone 11.  I can see the 2 sims on my phone,  and I can turn one ON,  the other OFF, or both On, both OFF.     To communicate with my family ...

lknisley by I've been around
  • 2583 Views
  • 2 replies
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Resolved! No Internet Connection on Cellular Data 4G (Ottawa ON)

Hi, I've had no internet access using 4G cellular data since March 9th. I need internet access via data to clock in at my workplace. There is no data block on my account, and my mother's phone is able to access the internet just fine via mobile data....

Nthomson by I've been here awhile
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  • 1 replies
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5G network with no internet

I switched to Rogers due to interesting packages for 4 lines with 5G network. Total of 120GB data for 4 devices. After inserting the new SIM, then we noticed how poor the data service is. The phone shows as 5G network but no internet service, no conn...

Cairo by I plan to stick around
  • 2350 Views
  • 6 replies
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Resolved! No cell signal in Angus Ontario?

Since about 1pm today, I am getting no signal on my Key2 whatsoever. Wifi works fine, and no error messages for SIM card etc. Just 'No Service' message. Almost as if the cell site(s) here are not broadcasting at all. No LTE, 4G, no SMS, no voice, no ...

Why I cannot turn my data ON if no Wi-Fi

I CANNOT turn on my data If no WIFI.if my data ON I been charge for over use the DATA, I always go find a FREE Wi-Fi to turn on my data. If I leave ON..bill are $275 a month.I only saying NOW because I have 2 weeks left on my contract.   *Added Label...

edmar3303 by I've been here awhile
  • 481 Views
  • 1 replies
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Wireless Network Down

Hi RogersAgain you leave me with no data and voice service!!! I am posting this from my neighbour’s Eastlink Mobility phone that did not lose service throughout the hurricane.My contract is over November 3rd I think joint the smaller provider will be...

No data, stay away from Rogers

I have 4 phones with Rogers. Been with them over 25 years. They used to be good. Now I have 2 bars AT MOST (sometimes only 1) and only have data like 5% of the time. This is with all our phones (which are new). Not just my town, people in other close...

Voss9999 by I've been here awhile
  • 764 Views
  • 2 replies
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Data connection issues - Samsung S20 FE

Hi!   I have recently changed my phone through a finance plan. After changing my and my wife's phone, I am having issues connecting to the Mobile Data network, and sometimes wifi.   With data connection, it chops the connection a lot, for example, if...

Me777 by I've been here awhile
  • 1539 Views
  • 2 replies
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3G faster than 4G / LTE?

I travel to very rural areas from time to time, and a number of times I find I have good signal, good bars, I can place and receive calls and send basic texts (SMS), LTE shows on the display, but I have extremely slow or non responsive data.  I have ...

chomyn by I plan to stick around
  • 1658 Views
  • 1 replies
  • 0 likes

Resolved! Cellular strength in Keswick

I live near Stephen Leacock Theatre and have never had reliable cell phone service through Roger's. I thought it was just the way it is for everyone in this area until recently when our home flooded. I could not call for assistance because our home p...

PamArnold by I'm here a lot
  • 3286 Views
  • 7 replies
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One LTE Bar indoors

I have been with Rogers since I moved to Canada, I am not sure why I am only getting one LTE bar inside my house, not only my device (iPhone XS) all the household devices, but If I changed it to 3G I will get full signal bars. That’s not only one pla...

No Network Unable to connect to rogers network

im getting emergency calls only, it wont connect to rogers network, getting unable to connect to selected network. i changed my sim card to new one thinking it was the problem but still the same issue. anyone else havning this problem? is this a outa...

fazlee by I've been around
  • 15914 Views
  • 76 replies
  • 0 likes