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iPad App Logs Out

I am constantly having to log back into my Ignite TV App. I am using the same iPad and in the same location, however 2-3 times a week when I open my iPad, I find myself logged out of the App. How can I just stay logged on?       ***Edited Labels***

Rogers ignite login app loop

Downloaded app on Samsung s23, latest updateWhen I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login idRestarting app goes directly to chrome login, enter...

Moe16 by I've been around
  • 444 Views
  • 2 replies
  • 0 likes

Ignite TV App on Android TV

For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...

Dgftv by I've been around
  • 2902 Views
  • 4 replies
  • 0 likes

Ignite TV watch anywhere on any device

I have been having problems with ignite TV for a while now I cannot get it on any of my devices I keep calling for support and talking to them they keep telling me that it must be under maintenance I don't understand why I can't speak to somebody who...

Cecilia1 by I've been around
  • 145 Views
  • 1 replies
  • 0 likes

Ignite TV not working with Chromecast

I have contacted Rogers on this issue and to no avail. It was working about two months ago and I have had nothing but issues since. I would really appreciate it if someone would contact me and rectify this.     ***Added Labels***

Lawyerman9 by I've been here awhile
  • 920 Views
  • 7 replies
  • 0 likes

Ignite TV app, casting with Chromecast

The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. Howeve...

Coupe57 by I've been here awhile
  • 333 Views
  • 2 replies
  • 0 likes

TV Go casts ok, but fails on phone screen

The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings ...

ASHelp by I've been here awhile
  • 621 Views
  • 4 replies
  • 0 likes

Ignite HomeConnect App - Can't Login

I've been trying to login and I keep getting an error:"Sorry, we're having some trouble"Support doesn't seem to know what's going on.I've tried on both a completely up-to-date iPhone 14 and Pixel 6.Any ideas?     ***Edited Labels***

MikeNeri81 by I plan to stick around
  • 1080 Views
  • 3 replies
  • 0 likes

Ignite TV app on iPhone 15.

I recently upgraded to an iPhone 15 since then I am not able to sign into my Rogers ignite app. I have attempted to delete reinstall powered off my phone still no luck. I get to the user ID screen on website and then it freezes will let me do anythin...

parkoo by I'm here a lot
  • 292 Views
  • 1 replies
  • 0 likes

Download recordings Ignite tv app

I have the Ignite tv app for android on a Samsung tablet. Is there any way to change the location for downloading recordings from the internal storage to the sd card?   **Labels Added**    

Jokerz by I've been around
  • 192 Views
  • 1 replies
  • 0 likes

Unable to sign in to Roger’s Ignite app

I am beyond frustrated. I sign in to ignite using FaceID and/or my password and I receive an error message that “something has gone wrong”. Nothing I do is successful.Issue 2 is that I cannot sign into my Yahoo email either, being sent into an endles...

Ekgaudio by I've been around
  • 229 Views
  • 1 replies
  • 0 likes

Ignite TV App Casting on Chromecast Keeps Stopping

When casting to chromecast from My ignite tv app, its constantly shutting down. Its consistently 2 or 3 times per recorded show. Ill have to shut down the toshiba tv with chromecast built in to restart it then launch app on my Samsung s21 . I thought...

gordfc by I've been here awhile
  • 1449 Views
  • 5 replies
  • 0 likes

Ignite TV app on Ipad - In-Home wifi

Hello,  We just switched over to Rogers (wifi / TV and home phone). Everything works well, however, I downloaded the Ignite TV App on my Ipad as I often watch my shows on there before bed.  I cannot watch a lot of live TV on the app as it says : Due ...

JoseeG by I've been here awhile
  • 2084 Views
  • 9 replies
  • 0 likes