Hello team, i got a response to my 1 star review to come here for assistance.Issue is that I have the Rogers app in deep sleep, i block notification from it, basically there is no reason in the world for it to contact me if i do not use it. No matter...
I live in Mississauga and visiting Parry Sound, and trying to watch CTV national and local news. Why do I have to be connected to my home wifi??? If I was home, I’d put the tv on !!! ***Edited Labels***
Using the Xfinity app to check WIFI and conections but can't find how to switch between different accounts to check different Routers/Modems. Is there an easy way to accomplish this ? Thanks **Labels Updated**
Last night the app worked fine to pause a device on our system. Trying to login this morning and getting a constant loop, have tried from my Samsung S22 and from an iphone with the same looping issue. I've cleared cache, deleted cookies, uninstalle...
My neighbour is a Rogers customer, and was watching Beast Games with her son on Prime Video. They've watched something like 8 of the 10 episodes. When attempting to watch the next episode, there is no sound for it at all. All other Prime Vide...
Greetings all, Been playing around. Installed the igniteTV app on a few devices. Do not have a problem on newer phones/devices. Still works on a S10 but it chokes on Nexus 6. The Nexus 6 is not that old. Still plays video from youtube and ctvne...
The app does not work, it won't let me even sign it. I have tried restarting my phone, disabling and re-enabling the app, as well as removing the apps cache. All I get is a frozen screen with a photo of a woman holding her phone. It is very inconveni...
For years Rogers was behind the times on streaming using an app. Not to say you didn't have one it was outdated before you launched it. I have recently become a customer again and I was pleasantly surprised to find out you updated your app it's of de...
I am a new customer and have transferred my number to Rogers recently. My phone is activated and I was able to access the app all day, but now am getting the error:No active services to manage You're waiting for activation, so there's nothing to mana...
I am no longer able to watch the cnn app on computer or tablet even though I am signed in to my account error. message saying not authorized to view the content even though I signed in using my account info and setting clearly show I am signed in! I ...
want to use prime video app that's listed on my roger's TV screen how do i activate it *Added Labels*
When I try to log in on MyRogers app Iphone 15 I can’t get past putting my username in. It doesn’t go further than that. Can you please help? **Labels Updated**
Out of the blue (I.e. no updates or changes on my end), the infinity app on my phone thinks I'm offline, when I'm not.I have tried every permeation of uninstalling, reinstalling, rebooting my phone, rebooting the router... meanwhile I am unable to ed...
Click sign in then I get a white screen and won’t let me log in ***Edited Labels***
Been trying to sign in to home connect app for days. Called tech support many times. Every time I type in my Roger’s credentials on home connect app it just loops back to the sign in screen as if I had never tried logging in at all. No error message ...
When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app ***Edited Labels***
Rogers really did it on this one! We install camera systems and need to open ports for the cameras to be visible when outside of the network. Where we previously would open ports in the router, now we are directed to the Xfinity app which doesn't a...
Anyone having this issue? Rogers had replaced my router but some apps don't work on WiFi but work on mobile. They worked fine like 3 weeks ago. **Labels Added**
A few months ago, we were having severe connectivity issues with our home internet. A technician came in and replaced the router, which fixed the original problem, but ever since then, the HomeConnect app has not worked properly. We've tried to get h...
I just got internet today and hooked everything up. Now to setup the wifi, i cannot log into the app, it goes into a continuous loop of loading then sometimes after following all the steps i have found online to troubleshoot the app i get an image af...