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Slow Internet Home Conexion - Issues loading web sites

Hello, I would like to know how I can solve this problem: -My internet connection never exceeds 500 MB although I pay for 1Gb. When I try to access some websites it stays in a loading state, sometimes it can take minutes to load a simple page like Am...

Rogers Internet modem delivery issue

I order Rogers Ignite from Fido Migration on April 5, 2024.  the Ignite Service starts 12 April 2024 but there is no trace of the modem.   When I visit online it appears that Rogers haven't even started the shipping process. The order has been in "In...

lecanto by I've been around
  • 106 Views
  • 1 replies
  • 0 likes

Internet connectivity is spotty and dropping Vaughan

Hi All, We seem to have internet dropping rather frequently.  Our Ignite TVs are fine, just internet dropping on a rather frequent basis here in Woodbridge.  Anyone else experiencing this?  This also happens when on 5G network with podcasts cutting o...

la1 by I've been here awhile
  • 125 Views
  • 2 replies
  • 0 likes

Ignite 1.5 slow speeds

Hey everyone got a new plan with rogers and signed up for ignite 1.5 only problem is my speeds change a lot from 50 to 700 most of the time their at 400 for wireless. Can’t try Ethernet as I don’t have a device with the capabilities of 1.5 but servic...

guest52 by I've been here awhile
  • 313 Views
  • 8 replies
  • 1 likes

Worst customer service experience after switching to Rogers!!!!!

I had recently move to new place and since rogers ignite home internet was available , i decided to opt for that. At first, it seemed smooth, i got a prompt response to get enroll and device was also sent to me within 2 days. However, after i receive...

Sun_12 by I've been around
  • 291 Views
  • 5 replies
  • 2 likes

internet disconnect on third technician

I have had ignite internet installed for just over a week and it has only worked correctly for two days not consecutively.   My hardwired internet connections stop working 1-2, sometimes 3 times an hour. i am wired directly from a cable 2 feet long f...

Pathetic technical customer support

Your customer support team makes me 30 minutes on wait, while I ask him to wait then he disconnect the call, online chat I ask him to wait but he also disconnect the chat, when you are busy then you makes for long waits, when customers ask to wait th...

Resolved! Large number of short duration disconnections

Over the past few days, I've noticed a lot of interruptions to our internet connection. I started using Net Uptime Monitor to try to diagnose the situation. Over the past day or so, it has recorded 74 disconnections from the internet.   -------------...

Internet disconnecting every night between 2am to 3am EST

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...

Need to reboot every morning

This last week since Tuesday or Wednesday, I have had to reboot the modem every morning.My speeds would drop to 0.1 or 0.x Mpbs for a few minutes, then back to normal for a few minutes and this keeps going on until I reboot the modem. After rebooting...

thuynh01 by I plan to stick around
  • 632 Views
  • 11 replies
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Figuring out my ignite internet and how to set up

So I have recently gotten the 1.5 ignite plan with rogers and is located in the living room on the main floor. I was wondering how I can utilize Moca 2.5 for my basement where my computer is located via ethernet and also implement Deco m4 throughout ...

VALORANT ping issues (Illinois)

As of recent (2 weeks now) my VALORANT ping whilst connecting to Illinois (my local server) has been fluctuating pings. I've seen a few previous forums on how this issue has occurred with other people, so I know I'm not the only one. Whenever I load ...

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mpretti by I've been around
  • 131 Views
  • 1 replies
  • 0 likes

Rogers Upload Increase

Looks like Rogers has filed increased speeds for the TPIAs.     https://www.dslreports.com/forum/r33789702-Rogers-Upload-Increase   Wonder how Rogers is going to do that when it can't provide the advertised (read contract) speeds for its own customer...

Datalink by Resident Expert
  • 1998 Views
  • 10 replies
  • 3 likes

Impossible to get tech to install fiber to home

This is my 5th time waiting on technician to come to install fiber to house… first one was nice warned us we don’t have fiber to house connected so we need to get another guy to come n run a temporary line to house. The dude selling me fiber internet...

Tiagu_g by I've been here awhile
  • 245 Views
  • 3 replies
  • 0 likes

Resolved! Internet doesn't work properly on wifi using ip 172.16.12.x

I have connectivity issue to most of the websites (e.g. rogers.com, speedtest.net, cbc.ca, and lot more). Fortunately, google and youtube were working so we survived since last 25 days. After lots of follow up with tech team (which is still under inv...

Provisioning issue and no internet for 200 hours and counting.

It has been over a week since I first informed rogers of the issue. They told me it was a provisioning error, and then it would be fixed and no less than 24 hours I called back two days later is nothing had changed and they said they would be no more...

LiamN by I've been here awhile
  • 3705 Views
  • 25 replies
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Unbearable Internet Lag When Playing Games

I am so frustrated right now.   For the past few weeks, I have suffered insane lag spikes during the evening. It just causes so many headaches and problems. I contacted Rogers Friday to find a way we can fix it. They offered me the Ignite 1.5 plan, w...

Mega31 by I'm here a lot
  • 485 Views
  • 4 replies
  • 1 likes

Bad Review for Ignite internet.

Hello, my name is Tyler H and I wrote a bad review on your ingite hub app describing the terrible situation i am having regarding internet set up. As per your comment you have asked me to write in this forum. Everything i have said is true weather yo...

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