Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYOP line.
You need a Google Pixel 3a or Pixel 3a XL with Android 9.0 or later.
Make sure you have an internet connection (WiFi or LTE).
Go to Settings > Mobile Network.
Tap Add Carrier.
Use your phone to scan the eSIM voucher (QR code).
If the code does not scan, clean your lens and try again.
If the eSIM card does not activate, restart your device and try again.
If the problem persists, enter the eSIM Card details manually.