Rogers Community Forums FAQS

[CommunityHelps]

Take a look below for the answers to the most frequently asked questions:

1. What is a community forum?

Communities or forums provide a place for users to search for information, read and post about topics of interest, and learn from each other.  In the Rogers Community Forums, you'll find boards where you can post questions and answers, blogs where you can read and comment on community news, TKB articles (Technical Knowledge Base), a Community Questions & Suggestions board where you can suggest ways to improve the customer experience, and a Community Lounge for all off-topic discussions.

Anyone can browse or search the Community for information.  However, in order to participate (i.e. ask/answer questions), you'll need to be a Rogers customer and register.

2. What is a peer-to-peer community?

The Rogers Community Forums is a peer-to-peer support community where users can help other users with questions about Rogers products and services.  We monitor all of the content and we will assist in unanswered questions if they have not already been responded to by the Community.  However, on the whole, we want to leave it up to you, the Community to come together, discuss, and find or share answers. 

If you require account-specific support, you can PM us through @CommunityHelps and one of our amazing Moderators will be able to help you post your question, find your answer, or if needed provide support. 

3. How do I register?

• Click on Register (located at the top right hand corner of the screen)
• You will be directed to the MyRogers page
• If you are already registered with MyRogers then you are already registered with the Community Forums. Simply click into the Community Forums and if you haven't already, you will be prompted to create a Username.
• If not registered with MyRogers, under New User click Register Now
• Enter your username, password, reminder question and answer and language preference
• Select a login
• Read and accept the Terms Of Use
• You’re done!

4. After I've registered, how do I Sign In?

• Click on Sign In (located at the top right hand corner of the screen) 
• You will be directed to the My Rogers page here
• Enter your username and password
• You can now pass between the Rogers Community Forums and your MyRogers page.

5. How do I find information?

You can find information easily by perusing boards, reading through threads or using the search bar, located at the top of every page.

6. How do I ask a question?

Chances are, if you have a question, it has already been asked AND answered in the community in one form or another.  So, when you click on "Post New Topic", you'll notice possible matches auto-populate as you type in the subject line of your new post.  You can explore these suggestions in a new window without losing your draft.  If you can't find what you're looking for, feel free to post your question!

To post a message:

1. Go to the board where you want to post.
2. Click the New Message Button (upper left corner).
3. In the Subject field, enter your message title. 
   Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page. It also helps with others searching for answers or those looking to help.
   
4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
5. Format and spell check your message, as needed.
6. Click Post.

7. How do I change my profile picture?

You can check out all the fun picture options to use as a profile picture under My Settings, then click on the Avatar tab. You can access My Settings once you have logged into the community.

All photos will be subject to Moderator approval, so don't be alarmed if your image doesn't show up right away.

8. How do I change my email and notification preferences?

You can edit your email preferences under My Settings > Personal > Email Username Email Personal Information IM Screen Names Likes Weight Override

You can edit your notification preferences under My Settings > Subscriptions & Notifications > Notification Settings

 9. How do I create a signature?

To create your personal signature:

1. Sign in to your community account.
2. Go to My Settings > Personal Profile > Personal Information.
3. Enter your signature text in the Signature box. 
4. Click Save.

10. What does PM mean?

PM stands for Private Message.  The private messaging feature allows you to send private notes to other community members knowing only their community user name.

To send and receive private messages, you must be registered and signed in. You'll see a Private Message icon when you click your Avatar at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox!

11. Do you have a French community?

Mais, oui!  You can find the French version of the forums by selecting the word Français, located at the top right hand corner.

12. I submitted a post and I can't find it anymore.  What happened?

Perhaps your post wasn’t in line with our Community Guidelines or Terms of Use.  You would have received a PM about this so check your PM folder.

13. How do I increase my Rank and earn Badges?

The Community depends on participation and the more you participate, the more you will move up the ranks and earn neat Badges along the way.  Participation could range from spending time reading threads to asking questions, sharing expertise and in some cases participating in betas.  So, participate, participate, participate!

14. How do I provide feedback?

We welcome your suggestions about the community in our Community Questions & Suggestions Board. Also, feel free to reach out to the Community Manager and/or Moderators via PM.

[CommunityHelps]

1. What is a community forum?

Communities or forums provide a place for users to search for information, read and post about topics of interest, and learn from each other.  In the Rogers Community Forums, you'll find boards where you can post questions and answers, blogs where you can read and comment on community news, TKB articles (Technical Knowledge Base), a Community Questions & Suggestions board where you can suggest ways to improve the customer experience, and a Community Lounge for all off-topic discussions.

Anyone can browse or search the Community for information.  However, in order to participate (i.e. ask/answer questions), you'll need to be a Rogers customer and register.

2. What is a peer-to-peer community?

The Rogers Community Forums is a peer-to-peer support community where users can help other users with questions about Rogers products and services.  We monitor all of the content and we will assist in unanswered questions if they have not already been responded to by the Community.  However, on the whole, we want to leave it up to you, the Community to come together, discuss, and find or share answers. 

If you require account-specific support, you can PM us through @CommunityHelps and one of our amazing Moderators will be able to help you post your question, find your answer, or if needed provide support. 

3. How do I register?

• Click on Register (located at the top right hand corner of the screen)
• You will be directed to the MyRogers page
• If you are already registered with MyRogers then you are already registered with the Community Forums. Simply click into the Community Forums and if you haven't already, you will be prompted to create a Username.
• If not registered with MyRogers, under New User click Register Now
• Enter your username, password, reminder question and answer and language preference
• Select a login
• Read and accept the Terms Of Use
• You’re done!

4. After I've registered, how do I Sign In?

• Click on Sign In (located at the top right hand corner of the screen) 
• You will be directed to the My Rogers page here
• Enter your username and password
• You can now pass between the Rogers Community Forums and your MyRogers page.

5. How do I find information?

You can find information easily by perusing boards, reading through threads or using the search bar, located at the top of every page.

6. How do I ask a question?

Chances are, if you have a question, it has already been asked AND answered in the community in one form or another.  So, when you click on "Post New Topic", you'll notice possible matches auto-populate as you type in the subject line of your new post.  You can explore these suggestions in a new window without losing your draft.  If you can't find what you're looking for, feel free to post your question!

To post a message:

1. Go to the board where you want to post.
2. Click the New Message Button (upper left corner).
3. In the Subject field, enter your message title. 
   Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page. It also helps with others searching for answers or those looking to help.
   
4. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
5. Format and spell check your message, as needed.
6. Click Post.

7. How do I change my profile picture?

You can check out all the fun picture options to use as a profile picture under My Settings, then click on the Avatar tab. You can access My Settings once you have logged into the community.

All photos will be subject to Moderator approval, so don't be alarmed if your image doesn't show up right away.

8. How do I change my email and notification preferences?

You can edit your email preferences under My Settings > Personal > Email Username Email Personal Information IM Screen Names Likes Weight Override

You can edit your notification preferences under My Settings > Subscriptions & Notifications > Notification Settings

 9. How do I create a signature?

To create your personal signature:

1. Sign in to your community account.
2. Go to My Settings > Personal Profile > Personal Information.
3. Enter your signature text in the Signature box. 
4. Click Save.

10. What does PM mean?

PM stands for Private Message.  The private messaging feature allows you to send private notes to other community members knowing only their community user name.

To send and receive private messages, you must be registered and signed in. You'll see a Private Message icon when you click your Avatar at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

Click the message count or envelope icon to go to your Private Messages Inbox!

11. Do you have a French community?

Mais, oui!  You can find the French version of the forums by selecting the word Français, located at the top right hand corner.

12. I submitted a post and I can't find it anymore.  What happened?

Perhaps your post wasn’t in line with our Community Guidelines or Terms of Use.  You would have received a PM about this so check your PM folder.

13. How do I increase my Rank and earn Badges?

The Community depends on participation and the more you participate, the more you will move up the ranks and earn neat Badges along the way.  Participation could range from spending time reading threads to asking questions, sharing expertise and in some cases participating in betas.  So, participate, participate, participate!

14. How do I provide feedback?

We welcome your suggestions about the community in our Community Questions & Suggestions Board. Also, feel free to reach out to the Community Manager and/or Moderators via PM.