This transition has been nothing but horrible. Over the last couple weeks I have had 4 phone calls (last night was 1 hour and 50 mins alone), 2-3 web chats, and the only issue that was ever resolved was the issue with my Phone number transfer being s...
I have recently learned that I cannot stop data use after 1GB. When I was with Shaw the data would stop automatically once limit reached. Now it just rolls into $10/GB with no way to throttle or stop. I know that they can do this as other plans allo...
When I was with Shaw Mobile up until yesterday when I converted to Rogers, Shaw allowed me to change the length of time my cell phone rang before the voicemail answered. The standard length of time was 20 seconds, but I was able to change that to be ...
I thought the commitment stated that it'll honour my previous contract with Shaw which was the "by the gig" free unlimited call and text but you pay for data. Since I don't use data and only use text and call I shouldn't be charged anything (I don't ...
I migrated over from Shaw mobile to Rogers in October of last year.i followed the instructions I had received and thought nothing more.Come end of December, I get a collection agency notice about my account.i phoned right away, tried to explain to th...
I am new to Rogers and after 7 days of talking with 8-9 people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. It appears that...
HiCan someone from Rogers look into my case?
I recently signed up with Rogers TV, Internet, and home phone also cell phone. When I called the Rogers number after sitting on hold for half an hour, I was informed I needed to call Shaw as they were not quite connected yet. When I finally did get t...
Hello, I'm a new Rogers customer that migrated from Shaw 25GB plan to the new Rogers' "Shaw 27GB BYOD" plan. I can see in 'My Plan Details' that I have:Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesAcces...
since this "merger" my internet has become very poor, 30 sec - 2 min service cutouts every 20 -> 30 min. its not a hardware issue in my home.. its a Rogers/Shaw infrastructure issue. Why am i paying these prices for this quality service. ***Edit...
I've been receiving emails about past due amount of my Shaw mobile account. I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don...
used a service of shaw mobile and migrate to rogers wireless and now rogers owned shaw who should give me a refund for my overpaid from the last month service of shaw mobile? **Labels Added**
I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...
On my last shaw bill I had an outstanding credit due to the transfer timing. I no longer have access to the shaw mobile site. How will these credits be paid back to the customer? **Labels Added**
Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...
Is it possible to reset password for "incoming mail server"? (imap.shaw.ca.) I have no recollection of PW *** Edited Labels ***
So, on Shaw Mobile, for select Android devices, including the Google Pixel 6 Pro, I totally had functioning Visual Voicemail, with features just as exclusively offered to iPhone users, on the Rogers network. I thought this basic feature would be simp...
On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan? ***Added Labels***
When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same. Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...
In 2023, I visited the Greek Islands and when trying to check my Shaw email and found it locked. This is a very annoying problem and I could not get this resolved until I got back to Canada. This is something that Rogers / Shaw should sort out so it ...
