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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

New Brunswick not happy…

Cannot watch any cable without constant shutdown. Been like this for over a week. Is this the new service plan?      ***Edited Labels***

TLC2 by I've been around
  • 355 Views
  • 1 replies
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Channel request

Please add Reelz channel. If you need room dump A&E. Would love to watch Live PD!!

Eastender by I've been around
  • 723 Views
  • 3 replies
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NextBox Trade In Credit

Just had change from NextBox to new system. Technician says there was a rebate on the NextBox. However, at the store, they said there was no such thing avaible.  Somebody make up their minds.  I left the NextBox and accesories at the store since you ...

xmas by I've been around
  • 450 Views
  • 1 replies
  • 0 likes

Problem recording a game on TSN

HI there, Any advice would be greatly appreciated. I subscribed to TSN using my television. I am now trying to record the FIFA Women's soccer games which are all very early in the mornings but its not allowing me to. There is no record option only re...

TV Outage Continued in Markham

This is my third day without TV service from Rogers. I'm in Markham. I'm asking for compensation from Rogers.     ***Edited Labels***

kfung368 by I've been around
  • 386 Views
  • 1 replies
  • 0 likes

Over 80 channels subscribed channels missing

20 days ago Roger technicians came to replace.a ground wire. Ever since, we have a long list of subscribed channels missing. The notice on the TV says we need to subscribe to the channels, but we are subscribed and have been watching these channels f...

Toronto IndyCar race on TSN

Yesterday I tried to record the race on TSN. It was scheduled at 2:00 pm on TSN4 and TSN5. I chose TSN5, but when I went to play the recording in progress, all I got was tennis. Apparently it was only on TSN4 but I was only able to watch it in "catch...

OLDYELLR by I'm a senior advisor
  • 416 Views
  • 2 replies
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Volume Echoes when turning tv on

I have an ongoing problem that seems no one is able to  resolve. My Sony tv is connected to Sony subwoofer and sound bar, easier to turn tv on and off.  The sound bar remote is not connected to anything else.  When I turn the tv no matter how many ti...

Cable Wires

Cable wire was attached to the box on my property over a year ago. We were told it would be removed in a couple of weeks. Since then, another cable wire has been attached and no one is coming to remove them!They’re wrapped around my tree & above & ac...

Leaflover1 by I've been here awhile
  • 1226 Views
  • 3 replies
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TV Feed Breaking Up

Stittsville, ON.  Why is the TV feed breaking up every few seconds.  All channels un-watchable.       ***Edited Labels***

billoncb by I've been here awhile
  • 906 Views
  • 5 replies
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Resolved! Atlas remote guide button not working

I have a atlas remote for a rogers digital set top box, the guide button will not work. Sound and channel buttons work fine. Any help most appreciated.   *** Edited Labels ***

Brian34 by I plan to stick around
  • 934 Views
  • 5 replies
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Resolved! HBO on Demand

What happened to HBO on Demand?I tried accessing Crave On Demand but there is nothing there for HBO;only one program "The Sopranos".I cannot find a separate HBO On Demand channel.   *** Edited Labels ***

a084299 by I plan to stick around
  • 1017 Views
  • 3 replies
  • 0 likes

Resolved! Cable Channels Blacked Out in Oshawa

Ignite TV cable channels are blacked out in Oshawa for the last 15 or so minutes.  Internet and phone are working fine.  Is anyone aware of problem and will it be fixed soon?         ***Edited Labels***

Long process to add channel

How long and how many customer service employees does it take to add a channel?   Rogers: Hi, my name is x from Rogers in Charlottetown. Thank you for taking the time to connect with us, how are you doing today?   Customer: Hello. Please add a and b ...

Resolved! Cable Issues

Anyone having issues with some stations blacked out?

Cindy66 by I'm here a lot
  • 2574 Views
  • 16 replies
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Resolved! 911 On Demand no Longer Available.

 Hi - I watched half the season of 911 through on demand, and now the whole series is gone!!  Is this permanent?       **Added Labels**

CLMJN by I've been here awhile
  • 1666 Views
  • 6 replies
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Resolved! Legacy Customer Premise Equipment

I just received an email saying I need to return my Legacy Customer Premise Equipment. I'm confused. What does this mean?

CNBC World instead of USA /Rogers Toronto

It is February 2023 and I understand there was a similar topic in 2021. But for a couple of weeks now, the programming says one thing and the channel is being switched to the world feed, usually at 7 pm. And on the weekends the whole day.  What is th...

arka33 by I've been around
  • 929 Views
  • 4 replies
  • 0 likes

Resolved! CTV Stations

Anyone having issues with the CTV stations? Just recently sometimes we get them & sometimes we don't. The screen is just black.     *Edited Labels***

Cindy66 by I'm here a lot
  • 970 Views
  • 3 replies
  • 0 likes