Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
It is February 2023 and I understand there was a similar topic in 2021. But for a couple of weeks now, the programming says one thing and the channel is being switched to the world feed, usually at 7 pm. And on the weekends the whole day. What is th...
I have about a dozen old digital cable boxes - SA3200, SAS3250HD, SA4250HD, SA8300HD and some Nextbox boxes. I own all of these boxes - none were rented from Rogers. Several of these boxes will be deactivated on April 30, and the others can no long...
Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...
Hello. I have a Disney+ free promotion I want to cancel. I've gone to the "Manage Channels and Theme Packs" section of my services and don't see it there. Any advice, please? **Labels Added**
Hi, Rogers TV Community. I only want one channel: the Multi-unit Residential Building (MURB) Entry System Video Channel. Additional details:- I own a condo unit.- I understand that condo residents who have Rogers cable TV can view the Entry System V...
I have the old digital Tv box. A lot of the episodes on demand for Magnolia network such as Magnolia Table and Getting lost with Erin French are missing. Also Design Down Under. What's up with that? A lot the episodes for this channel or either mi...
Our tv keeps giving us a random message that channels are not available and to try again later. I called Rogers and the tech told me that the box is faulty and they will not replace it, I have to switch to Ignite. I have had three technicians (Rogers...
The reason why I'm asking is that my current Legacy modem cuts out several times per day. This has happened with other modems, so I anticipate that if I switch from Legacy to Ignite, the new modem will also lose connection regularly. If the new T...
Just got this in my email, has anyone else with Rogers in other cities currently receiving Detroit get a similar notice? I personally am kind of happy about this as I prefer the Buffalo locals. ***Edited Labels***
This started happening about a week ago on both tvs with 2 different PVRs. The picture is so pixilated and the sound is so garbled, it is impossible to watch. Any shows we have recorded on our PVR work fine. For short periods of time we get good rece...
Found out something rather interesting. I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes. It is kind of a Y2K issue. 'Time warp could cause millions of old 'PowerKEY' se...
Why am I getting message ondemand that im being charged to watch a channel in my package?
I am a Shaw customer with Shaw Direct and have been pleased that I have not been impacted by the merger with Rogers. In fact, I decided to get Rogers internet so that at some point I can take advantage of bundling deals. I am curious to know the p...
Hi, Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...
Legacy Digital TV - channel 337 (Ginx Super Channel (North York/Toronto area) has had bad audio (both Regular and DVS Audio choices) for several days.The picture is perfect, but the audio breaks up every second or less, thus words are missed. It's ju...
Just got a new (or likely refurbished Nextbox). Got it all hooked up. TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle. Tried using other HD inputs but no change. Other devices hooked up to th...
HI there, Any advice would be greatly appreciated. I subscribed to TSN using my television. I am now trying to record the FIFA Women's soccer games which are all very early in the mornings but its not allowing me to. There is no record option only re...
I'm logged in through my Rogers account but trying to watch live feed still telss me to contact my tv provider? ***Edited Labels***
Where can I find the Rogers users manual? ***Edited labels***
Very frustrating , this has been going on all 2023 - 2024 NHL season.. My father has Bell Alaint here in NL and gets every Leafs game on TSN3,, pretty much every Thursday he gets the game and I’m blacked out.. I have access to all the sports channe...
