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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

collinsg
I Plan to Stick Around
Look this thread started to find out how to see your scheduled series in the future beyond seven days. It's not to slam Rogers or Navigatr. I would like to hear from Rogers, whether they plan to bring this feature back. Nothing is perfect, but I think this should be reinstated as a minimum.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

collinsg
I Plan to Stick Around
My whole issue is that there is no way to see previously scheduled series anymore, such as, series scheduled months ago that were for only NEW episodes. These are still in the system, but are not visible as on the previous software

Re: UPDATED NextBox Navigatr - December 2015/January 2016

neilpalmer400
I'm a Trusted Contributor

@collinsg wrote:
My whole issue is that there is no way to see previously scheduled series anymore, such as, series scheduled months ago that were for only NEW episodes. These are still in the system, but are not visible as on the previous software

 

That is one of the MANY lost or broken features in Navigatr that many here have been complaining about since the first disastrous rollout of Navigatr at the end of July.,  Rogers ABSOLUTELY REFUSES to tell their customers ANYTHING about what bugs will or won't be fixed and what missing/dropped features will or won't be added back to Navigatr.  You may as well talk to a brick wall, because all you'll get from Rogers on this is absolute silence.  They are either unwilling or incapable of giving their paying customers a straight answer.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@collinsg wrote:
Look this thread started to find out how to see your scheduled series in the future beyond seven days. It's not to slam Rogers or Navigatr. I would like to hear from Rogers, whether they plan to bring this feature back. Nothing is perfect, but I think this should be reinstated as a minimum.

Actually this thread is something Rogers created by selecting posts from the original Navigatr thread after the last major update that was rolled out to a smaller group than before. Posts have been edited for derogatory content after Navigatr was again criticized in mainstream media and other Internet forums. Even if you had started a separate new thread, the mods would have moved your post here to keep all the Updated Navigatr complaints together.

 

 


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@collinsg wrote:
My whole issue is that there is no way to see previously scheduled series anymore, such as, series scheduled months ago that were for only NEW episodes. These are still in the system, but are not visible as on the previous software

You have a very legitimate complaint. Let's hope Rogers is reading these posts carefully and relaying the suggestions from you beta testers back to the programmers.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

r_davey
I've Been Here Awhile

@RogersMargaret wrote:

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 


You state above that we will be notified ahead of time about the pending update and  that leads to wonder why???  leaving me with the following questions:

 

1.  Is this because there is now some way to decline the update as was suggested back in August during the first attempted rollout?

 

2.  If the answer to one is no,  will unplugging the device work like painting our door frames with blood so the Great Update Plague will pass us over?  Or will the next powerup simply force an update on us?

 

3.  If not 1 or 2 is it so that we will have an opportunity to switch over to Bell Fibe TV before we're infected?

 

4.  And the big question, Will the advance update notification really happen and if so ,  How?  Email?

 

Thanks so much for your answers,

 

Robin 

Ottawa, ON

Re: UPDATED NextBox Navigatr - December 2015/January 2016

KWoo
I Plan to Stick Around

To the Moderators.....

I just received a text advising I'll be getting improvements to my Navigatr "very soon". I'd like a more definitive date so I can manage existing recordings in case everything is wiped out with the change.

How can I confirm the actual date of delivery?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

Starting tomorrow, we’ll be rolling out the new Navigatr software to all NextBox cable customers in communities surrounding Toronto – Newmarket, Aurora, Bradford, Ajax, Oshawa, Bowmanville, Oshawa, Whitby, Brampton, and Mississauga. 

 

We’ll keep you posted on upcoming Navigatr updates to the rest of our cable footprint, in addition to notifications customers will be getting by mail, email and text. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

derekg66
I Plan to Stick Around
How about Markham?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

When will Richmond Hill get Navigatr?

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

billmcintyre
I'm a Trusted Contributor

Hi @KWoo  RogersMargaret wrote in the thread on Navigatr that:

 

"Hi Community,

 

Starting tomorrow, we’ll be rolling out the new Navigatr software to all NextBox cable customers in communities surrounding Toronto – Newmarket, Aurora, Bradford, Ajax, Oshawa, Bowmanville, Oshawa, Whitby, Brampton, and Mississauga. 

 

We’ll keep you posted on upcoming Navigatr updates to the rest of our cable footprint, in addition to notifications customers will be getting by mail, email and text."

 

 

So where do you live?  Does the axe fall on you tomorrow?  Or do you have another week to wait in dread of being infected with this firmware from where they don't know how to design PVR interfaces?

 

 

 

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

YtanyaY
I'm a Senior Contributor

That is WONDERFUL news!

 

Perhaps I have a lemon? I really cannot watch TV anymore.

 

Downloading -> stalling [ERRATIC BUTTON BEHAVIOR] -> rebooting -> "movie channels unavailable at this time"; VODs are undefined (the only fix according to Rogers telephone support is to wait) ->

 

… and as a grand finale the BOX shuts off to conserve my energy!

 

Interspersed are my searches sometimes returning results: 6 BOXES across the top of the page and 6 top fifths of a second row of boxes just below.

 

Unfortunately, the result boxes offer me NO info including the fact that I may not get the channel in my package [but I can buy it in what looks like 1 EASY STEP (that a 2-year old could do)]; or it may be in French which I don't understand); or it may have nothing to do with what I was searching for to begin with.

I have to click on each box - noting that the arrangement does NOT seem to be in any particular order (day, date or alphabet, time etc.);

 

Comment about the searching: After scrolling across 1 row, the boxes seem to jump to me (which I cannot describe but they do not stay in place, clicking on the boxes moves the box) Whatever it is, I find it FAR too confusing to follow and it feels unnatural.

 

Other benefits: Reminders don't happen ->

 

And just now, once again - The box has shut off to conserve my energy (I assume I will be delighted when I get my new hydro bill)

 

The above are some of the reasons I keep asking why is Rogers doing this? Seemingly Self-destructing and being happy about it??

 

I finally thought I figured it out last night and concluded that all of this (LOUSY NAVIGATR “GIFT”) is actually a psychological experiment.

 

 

Thank you

Re: UPDATED NextBox Navigatr - December 2015/January 2016

1945mdh
I Plan to Stick Around

I'm in Toronto and got the threatening e-mail today.

 

It ended with : This upgrade will come to your NextBox automatically over the next few weeks.

 

The suspense is killing me.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

@YtanyaY wrote:

That is WONDERFUL news!

 

Perhaps I have a lemon? I really cannot watch TV anymore.

 

Downloading -> stalling [ERRATIC BUTTON BEHAVIOR] -> rebooting -> "movie channels unavailable at this time"; VODs are undefined (the only fix according to Rogers telephone support is to wait) ->

 

… and as a grand finale the BOX shuts off to conserve my energy!

 

Interspersed are my searches sometimes returning results: 6 BOXES across the top of the page and 6 top fifths of a second row of boxes just below.

 

Unfortunately, the result boxes offer me NO info including the fact that I may not get the channel in my package [but I can buy it in what looks like 1 EASY STEP (that a 2-year old could do)]; or it may be in French which I don't understand); or it may have nothing to do with what I was searching for to begin with.

I have to click on each box - noting that the arrangement does NOT seem to be in any particular order (day, date or alphabet, time etc.);

 

Comment about the searching: After scrolling across 1 row, the boxes seem to jump to me (which I cannot describe but they do not stay in place, clicking on the boxes moves the box) Whatever it is, I find it FAR too confusing to follow and it feels unnatural.

 

Other benefits: Reminders don't happen ->

 

And just now, once again - The box has shut off to conserve my energy (I assume I will be delighted when I get my new hydro bill)

 

The above are some of the reasons I keep asking why is Rogers doing this? Seemingly Self-destructing and being happy about it??

 

I finally thought I figured it out last night and concluded that all of this (LOUSY NAVIGATR “GIFT”) is actually a psychological experiment.

 


Thank you


Awesome!

Can't wait to get updated to NAVIGATR!

 

Thought I was getting updated this evening when a message popped up about 8:30 that it was doing a software update and may require a reboot.

Why is this happening at 8:30 instead of the middle of the night?

 

We were in the middle of watching a recorded show, so it switched to the last live channel watched.  We could display the guide and list of recorded shows but could not switch to anything else.  Since I could still do some things I went into the settings and did a reboot, expecting so the new NAVIGATR guide when it rebooted.

 

However, to my disappointment, it rebooted with the old reliable RTN guide!

Will have to wait a little longer!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

remaxman
I'm a Reliable Contributor

What happened to Pickering? 

Steve

Re: UPDATED NextBox Navigatr - December 2015/January 2016

TJCvcr
I've Been Here Awhile

This time last week (prior to the enforced march to Rogers Navigatr), I was able to off-load shows recorded on my PVR to my VCR seamlessly with no picture issues.   Since the enforced march to Rogers Navigatr, I am now experiencing massive picture blipping issues (eg. no vertical hold) as soon as I press "record" on the VCR.  What the heck did you do to my previously trusty PVR with this new software and can it be fixed?

 

Also, please note that,as a long-time customer, I am extremely unhappy with this new Navigatr software due to the loss of functionality for general management of both saved and scheduled recordings.   The original software that was utilized until this enforced march to Rogers Navigatr was much more practical for people who do not need or want mobile tablet devices and if Rogers insists on continuing this death march much further, I may ultimately be forced to consider switching service providers.

 

Awaiting a satisfactory reply.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

billmcintyre
I'm a Trusted Contributor

@mfait said "Awesome! Can't wait to get updated to NAVIGATR!" and "However, to my disappointment, it rebooted with the old reliable RTN guide! Will have to wait a little longer!"

 

mfait:  after you've been 'upgraded' to Navigatr - please come back to the forum and tell us what you think of it.  So far - I haven't heard of ANYBODY who prefers Navigatr to the old (current) interface (although Rogers CLAIMS through their spokesperson in a recent newspaper article that people prefer Navigatr 4 to 1 over the old interface. 

 

Please tell us if you believe that after YOU'VE used it.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

billmcintyre
I'm a Trusted Contributor

I'm sorry to tell you @TJCvcr - but you should NOT expect any 'satisfactory reply' from Rogers any time soon.

 

We've been bouncing around this forum for 6 months begging Rogers to give us the CHOICE to go back to the old interface (called RTN).  The answer has been NO.  Not possible.

 

And we've been asking again and again and again - WHY are you doing this to us?  Rogers HAS REFUSED TO EXPLAIN why they are implementing Navigatr.  ABSOLUTELY NO EXPLANATION as to WHY!  None.  Zippo.  Zilch.

 

Some of us have speculated.  I initially thought it might be more compatible with the shift to future IPTV methods of Rogers giving us TV.  And the new 4K box IS running Navigatr.

 

But some have speculated that the change is due to one company buying another company that produced the firmware/interface.

 

But STILL - after 6 months NOBODY at Rogers has given us ANY explanation about why we have to endure Navigatr.

 

And almost EVERYBODY who has used it says the first version(s) of Navigatr are everything BUT an 'upgrade.'

 

My personal opinion (a little bit conspiritorial) - is that Rogers is INTENTIONALLY crippling their PVR.  (sorry to repeat myself guys) but I think Rogers makes money off commercials and they and their business partners don't want us to skip commercials - so they DON'T WANT TO GIVE US A FUNCTIONAL PVR that helps us FF through commercials.

 

And many of you will be aware that 'content producers' - which is NOW what Rogers is - in addition to just being the 'pipe' that downloads TV programming to us - well - content producers have fought tooth and nail against consumers skipping comercials and making copies of their programming all the way back to the VCR.  Many of you will remember a bunch of companies try use the courts to make VCR's illegal.  And the same thing has gone on ever since with so many battles on so many fronts.

 

I'm not convinced that Rogers has CHOSEN to not give us a reliable easy to use PVR.  And even if this choice is by neglect - Rogers managers have NOT hired enough competent programers and they have definitely not made good DESIGN CHOICES in the way the PVR works.  It's been about 3 and a half years since the Nextbox 2 was released - and it REMOVED about 15 very useful features that were present with the SA 8300 box.  Now (the first version of) Navigatr has REMOVED more functionality and ease of use that the old/current version of interface firmware (RTN) offered us.

 

But more than this - the 3.5 years old Nextbox STILL has many, many problems and bugs and terrible unreliability that Rogers managers have CHOSEN NOT TO FIX.

 

Any company that operated in a truly free choice marketplace would go out of business offering such a terrible product.  And we are angry that we don't have the ability to really switch to some other companies.  The only other company is also an aligopoly - and they treat us similarly badly - BECAUSE THEY CAN.  Customer service with these two giants has been described as horrendous by many people.

 

 

Welcome to this forum TJCvcr.  Thank you for identifying ANOTHER feature that Rogers has chosen to take away from us. 

 

You are NOT ALONE in your outrage at Rogers - and the choices they have made - and inflicted on us.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Attila_
I Plan to Stick Around

I can report that we got the update in Mississauga last night. Our NB2 took it normally, but the NB3 had to be unplugged and rebooted as it would not respond to power button on remote nor on unit.

 

We already had the software since summer, so I can report that there is not much improvement - as expected.

 

- Font is bigger in description, which just means that less text fits in the box, with no obvious way to scroll to see more.

- Background is darker, perhaps easier to read for some people.

- Some images now show up in recorded program tiles, but only on first page and inconsistently.

- Recorded shows can now be scrolled with page up/down buttons, but still cannot wrap from one row to the next.

- Can now select to see all scheduled programs, so any show can now be deleted.

- Response seems faster on NB3, NB2 is still awfully slow.

- None of the major issues have been addressed in the PVR interface

 

Looking forward to hearing from people who are getting this horrible update for the first time.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Gdkitty
Resident Expert
Resident Expert

 its been AGES since i tried.. (and i dont have navigatr).. but willing to try and troubleshoot.

Guessing you have it connected via composite cables (yellow, red and white RCA).

Playback out via that, even into the VCR and then out to the TV i am assuming.. displays correctly, no blips/issues?

Only once you press the record, does it then start the issues?

The ONLY thing i can think of.. is some form of Copy Protection signal being sent along with the output.. that VCRs are set to pick up on.  (WAY back in the day, ran into this when trying to copy store bought VHS tapes..they broadcast a copy protection signal,which the receiving vcr would catch)

 

Though how/why this would change suddenly..