Rogers Xfinity TV
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Netflix not in 1080 HD

I've had an issue in the last month or so where when I watch Netflix through my IgniteTV, I cannot see full HD quality. Not 4k, but 1080. I would say at best it's 720, maybe even 540.When watching any movie now, I am watching Netflix through my PS4 a...

Mcmac80 by I've been here awhile
  • 4039 Views
  • 3 replies
  • 0 likes

Ignite TV on Laptop with low bandwith internet service

It is great being able to watch many channels at ignitetv.rogers.com on a browser.    However, whereas Amazon Prime, Netflix, Disney and YouTube all work well with low bandwith DSL service, IgniteTV looks horrible.  It disconnects briefly but often a...

deansj by I've been here awhile
  • 1906 Views
  • 4 replies
  • 0 likes

Unauthorized movie purchase

Today, I discovered a movie purchase charged to my account on November 27, 2021 at 8:53 pm. I called Rogers but told it had been authorized by my pin. But I never set a pin. Furthermore, the movie is a horror film which I have no interest in. No one ...

Jmacmillan by I've been around
  • 4585 Views
  • 8 replies
  • 1 likes

Two types of audio loss on two boxes

We moved to IgniteTV in January and things have been good until recently and we started to experience some audio losses on both our IgniteTV boxes.   On one of the boxes, when watching recorded content, we sometimes lose audio altogether. The fix for...

chank by I plan to stick around
  • 1960 Views
  • 6 replies
  • 0 likes

Resolved! Accessing Ignite TV While in the U.S

I am in the US and cannot use Ignite TV even with a VPN. What seems to be the problem?We have a friend who can get all of their Bell programs. It seems to me that Rogers is a poor choice.   **Labels Added**    

gcg by I've been here awhile
  • 19463 Views
  • 7 replies
  • 2 likes

We can't record series from Global channel 3

I went to the Guide, Channel 3 Global / next Tuesday / 8pm / to record series = 9-1-1- and NCIS HawaiiWent to the record  Options= / All Episodes / New Episodes Only / Channel= GLOB Only (the rest of menu I left as is) / Confirm / YOUR recoding is se...

M_Dal by I've been here awhile
  • 2333 Views
  • 4 replies
  • 1 likes

Resolved! Ignite TV - How to stop and save a currently taping show?

I’m taping a show (Olympics) but want to stop it & save what’s been taped so far. Only option I can find is to stop taping and cancel/delete!Not liking the features on Ignite TV.       ***Edited Labels***

hjjjjj1 by I've been here awhile
  • 4603 Views
  • 3 replies
  • 0 likes

Resolved! Ignite Closed Captioning Mess

If you call up the Guide, or Info, etc. Closed Captioning will keep running over top of it making it impossible to read either. Closed Captioning should of course stop/disappear when bringing up any other text.    Does anyone else not experience this...

Johnrc123 by I plan to stick around
  • 4460 Views
  • 5 replies
  • 2 likes

Resolved! IgniteTV "Zombie" Recordings, Where are they kept?

I just got IgniteTV installed so I'll probably have a few questions in the next while, even though I've been keeping up with most of the IgniteTV posts.   On Digital Cable I could see "Zombie" recordings in my tile list at the bottom. These are recor...

57 by Resident Expert
  • 1842 Views
  • 3 replies
  • 1 likes

Resolved! Recording stop times - 30 minutes max?

I noticed today that when setting a recording, we can no longer set the stop time to be more than 30 minutes. Why is that? When I tape a sporting event, like F1, many times they run overtime. With the Next box we could schedule for up to 3 hours over...

Resolved! Question about using the Ignite Remote

So with the old digital setup and remote, I could punch in the numbers of the channel I wanted, wait a few seconds, and it would switch to that channel.  This new remote doesn't do that, it will sit there until I press the OK button.  Is there someth...

RyeEncoke by I plan to stick around
  • 1925 Views
  • 1 replies
  • 0 likes

Ignite: Is There any Privacy?

I've resisted switching to Ignite because unlike cable, Rogers keeps a record of what you watch on Ignite. I've called Rogers several times to find out what the privacy policy is - what they do with that information and whether they sell it to third ...

doughty by I plan to stick around
  • 4283 Views
  • 7 replies
  • 1 likes

Resolved! Set up questions for Ignite package with TV and Internet (going from old Grand-father VIP packages)

Hi - I am considering moving from the grand-father VIP TV package plus 500D Internet), I am hoping someone can help here as I have a couple of on-line chats with tech support and I do not receive clear answers- more of sales pitch. Here is my set up:...