Rogers Xfinity TV
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Resolved! Replace Ignite Remote

I've had Ignite for a number of years, and my remote is now worn out, with the main OK button now gone. Can you please send me a new one?         ***Edited Labels***

ToBanks by I've been here awhile
  • 8935 Views
  • 5 replies
  • 1 likes

Resolved! Rogers Ignite Big Button Remote for Seniors

Hello, I recently installed Ignite TV at my parent's home, they are 90 and 93 yrs old. WHAT A MISTAKE!! They are completely stressed out about the remote, can't use it and now both of their TV's have "quit".  They inadvertently change the input and g...

wilson9 by I've been here awhile
  • 26572 Views
  • 22 replies
  • 0 likes

Resolved! Issues with Ignite Recordings

Over the last 3 days we have been experiencing problems when playing our Ignite recordings. We have recorded the Tennis and F1 and each time when we get towards the end of the recording, the screen freezes, comes back, then we lose the sound, then th...

rgriffit by I plan to stick around
  • 2259 Views
  • 3 replies
  • 0 likes

Resolved! Display time of day on screen - Ignite TV

prior to Ignite, the time of day displayed on the receiver. The Ignite receiver does not display time of day, so I'm wondering if there's an option to have Ignite display the time of day on screen full-time rather than just when the Guide is displaye...

Housekeeping update message on TV

Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV....

mascf1 by I'm a reliable contributor
  • 19869 Views
  • 29 replies
  • 1 likes

Resolved! How to choose a TV that works with Ignite?

I am just going to install Rogers ignate next week replacing an old cable system that works fine for the last 20 years. I read the forum and noticed that Ignate has problems with some type of TV like: Samsung, amazon Fire, and several others. I am in...

ALDO2 by I've been around
  • 14838 Views
  • 17 replies
  • 0 likes

Resolved! Unable to Browse On Demand Sections/Networks + No Apps

Hello, We moved to a new house and transferred our services and brought our hardware with us. Tech came out and ran a new line to the home and got us connected. Unfortunately, this was back in August (2.5 months ago) and we only just noticed the issu...

BrazenSix by I've been here awhile
  • 2427 Views
  • 1 replies
  • 0 likes

Resolved! remove channels from favorites

I added a free preview channel (cbc news) to my favorites list on my Ignite channel listing and now that the preview is over I don't have the option to remove that channel from favorites from the list of options I'm given. How do I get rid of it? I a...

markfink777 by I plan to stick around
  • 1487 Views
  • 3 replies
  • 0 likes

Resolved! Sound & Video freezes while Playing Recorded Shows.

I've had a challenge come up in the last couple of days.  While playing recorded television shows from my ignite box, after 30 seconds or so the audio will stop playing while the video continues for a few seconds, then it will be back to normal for a...

tjembury by I've been here awhile
  • 14829 Views
  • 20 replies
  • 1 likes

Xfinity TV - Feedback

I was told I needed to switch from cable, because it was obsolete. Now I have a zillion channels, 95% of them subscription, and almost none of my old favourite channels. Those that survived the switch have improbable channel numbers and are scattered...

GrahamWren by I've been around
  • 1176 Views
  • 1 replies
  • 0 likes

Resolved! Can't access the online xfinity app.

The place where I used to look at all the saved recordings and where I was able to set up new recordings etc I can't get to.  I mean they might be there but I can't access the page.  I was using the old For You - Ignite TV link and it would send me t...

RyeEncoke by I plan to stick around
  • 3332 Views
  • 5 replies
  • 0 likes

Incorrect Web Page Pricing for TV Only?

The first line of the web page says $20/month equipment rental on all these options, however, I believe that should be $27/month, since you're now charging $17/month for the box.  Therefore the $25 per month is actually $52/month?  Where's the CRTC w...

57 by Resident Expert
  • 909 Views
  • 2 replies
  • 0 likes

Centre Ice

In the past I subscribed to Centre Ice so I could watch all the Leafs games. But if I am understanding correctly, Centre Ice is no longer offered individually. Now, again if I am understanding correctly, to catch all the Leafs games I have to purchas...

dfm by I'm here a lot
  • 2569 Views
  • 10 replies
  • 0 likes