Issues with Ignite Recordings

[rgriffit]

Over the last 3 days we have been experiencing problems when playing our Ignite recordings.

We have recorded the Tennis and F1 and each time when we get towards the end of the recording, the screen freezes, comes back, then we lose the sound, then the screen freezes again etc etc. Eventually we get a message something like: "the recording you are watching is not available at this time, please try again later".

Extremely frustrating!!

Anyone else have this problem, is there a 'cure' for this?

RG

**Labels Updated**

[57 · Accepted solution]

Discussed extensively in the following recent thread:

https://communityforums.rogers.com/t5/Ignite-TV/Ignite-PVR-recordings-keep-freezing-and-losing-audio...

[MichelleEleanor]

I have same issues & have refreshed the system.

[57]

Please read the thread that I linked to in the post above yours.

Also, check out my update in the link below:

https://communityforums.rogers.com/t5/Rogers-Xfinity-TV/Ignite-PVR-recordings-keep-freezing-and-losi...

@MichelleEleanor : How often are you affected - every day, every recording, or occasionally as discussed in my update?