Rogers Community Forums

Re: Comcast officially unveils its new XB10 Gateway and XER10 Router

Looking at the certification documents for the Sercomm units, the internal photos and user documentation for the XER10 will not be released publicly until June 10, 2025, and August 14, 2025 for the XB10. That may reflect when we can expect to see th...

Re: Intermittent blackouts

None of that works. Being doing for TWO and it's a Rogers issue not a user issue. Either hardware or software. Trying to watch the Players Championship on the Golf Channel I paid for and it's pixelating, blackouts and all intermittent and that's not ...

Re: Comcast officially unveils its new XB10 Gateway and XER10 Router

@Gk29 wrote: No I do not have it but wondering if its a router , will it have an admin portal like GWs. Based on press releases, the XER10 will be a router, meant to connect to an external modem or fibre ONT -- an XB10 gateway without the cable mode...

Re: Comcast officially unveils its new XB10 Gateway and XER10 Router

No I do not have it but wondering if its a router , will it have an admin portal like GWs.

Re: Comcast officially unveils its new XB10 Gateway and XER10 Router

The first bits of Information about the XER10 (manufactured by Sercomm) have become available: Sercomm SCER11BELxxx. (the "xxx" part will reflect whether the XER10 has Comcast, Rogers, Cox or Sky branding) - https://gov.fccid.io/P27XER10 / https://...

Resolved! Re: Contacting Fraud department

I tried to call 1-888-383-2080, but I cannot even leave a voice message. It just keeps saying please enter an extension (which I don't have). I tried to do online chat with their specialist and also tried to call their enquiry line, but both take for...