Resolved! Question About Data Usage
Is data usage summary in the app updated in real time? ***Edited Labels***
Forum Posts
Resolved! MFA Sign in
As many we have my wife (as primary account holder for billing) plus myself and my two sons. I tried to log into this community and I needed to use our primary account email and password and then it asks for MFA to either her email or cellphone. I tr...
Resolved! IgniteTV Web Login Issues
Hi All, Lately, I've been having issues logging onto my IgniteTV web app. I get the attached error. I've checked the password multiple times and the email are both correct. I've cleared the cache and refreshed the page multiple times. No go! ...
Ignite Wifi Hub - Paused Device but Internet Still Accessible!?
I paused my daughter’s iPhone in the ignite app and she is still able to access Netflix and Instagram but nothing else. Why!?
Resolved! Rogers Ignite App not working. Problem with Airplay using Ipad and Homepod Mini
Recently purchased a HomePod Mini and while I can use the Ignite App on my Ipad with no problems, if I attempt to move the audio portion of the stream from my Ipad to the HomePad via Airplay, the video will stop. Weirdly, I can still see the screen i...
Ignite TV App on Android Box
I am getting " This video stream is not playable on the current device" I am getting this message on 3 different android boxes, these boxes I am able to watch netflix, amazon prime and utube. This is included on live tv and recorded programs, the...
Pause/unpause
My internet home connect (wifi hub)connect version 4.33.0(1683723202) is not working as expected. Like if I pause the any one of connected devices, it’s actually in the app I can see pause but where as it is not blocking the internet. I’m not sure wh...
Ignite App not displaying all connected devices
My Rogers Ignite app is not showing all connected devices currently connected to my wireless router. I have done a factory reset with no change. I have uninstalled and reinstalled the Rogers Ignite App. I have reset my gateway.My app only shows 8 dev...
Ignite TV app - Screen cast option not showing
The screen cast option(normally an icon in top right corner) is not showing.It shows sometimes then next day not there then it appears again without doing anything... My other apps show the option to cast the only 1 that has issues is ignite TV *Ad...
MyRogers services do not match what’s in rogers.com plus an unkinked account still shows in MyRogers app
My account services list properly on rogers.com but are incorrect in MyRogers app. I deleted the app, restarted my phone and reinstalled the app. This did not fix the problem. Neither did a call to Rogers tech support. I have 2 live accounts and 1 ca...
Resolved! Cast from ignite tv not available
Hi,I realized that theres no cast button in the ignite tv app on my pixel6 phone anymore. I downloaded the same app on an iPhone and the cast button is there. Is it not longer possible to cast from the android version? ***Edited Labels***
Ignite TV app is horrible
I’m at a friend’s and can’t Airplay ToGo channels on his large screen due to app licences? Horrible, just like not being able to watch all the channels on the app when you’re not home. **Labels Added**
Rogers iOS app logsout everytime
Hello I need to sign i everytime into rogers app. The session is not maimtianed, it always logs me out ***Edited Labels***
Membercentre Locked for 24 hours because of password change attempts
How can I break this as I cannot wait 24 hours for emails? **Labels Added**
Resolved! Rogers Home Connect App
Any one using subject? Received an email today from Rogers hyping the feature and was wondering if there are any advantages to the user? **Labels Added**
Rogers needs to fix their app!
Again I can’t pay my bill through the app because a developer has no clue what they are doing. Time to stop lining to pockets of the big wigs and hire competent staff. ***Edited Labels***
Resolved! Myrogers app won't open it says unknown error
For over a month the myrogers app will not open when I tap on it I recieve the following message "unknown error sorry we can't retrieve your account information here. Please go to rogers.com to sign in". I have cleared the cache, restarted my phone &...
MyRogers expiry selection too short
I just got a new banking debit-visa. Yet am unable to add it to the MyRogers app, because the app cuts off its expiry selection at 2028 (for... Some reason?).
I have been unable to use MyRogers app
Every time I try to login it redirects me to a browser-based login page. I input my username then my password, tap the sign in button, and the button text changes to the three dots cycling animation and stays there without doing anything. I have gone...
App
This app needs some serious work *Added Labels*
