MyRogers & Rogers Apps
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Resolved! Ignite Home connect app will not login

The Home Connect app will not log me in. It's just an infinite loop of entering my info and the code that is sent to me. Reinstalling doesn't work, changing the browser that opens to enter the info doesn't work, clearing the cache doesn't work. Very ...

Jimmy1313 by I'm here a lot
  • 28250 Views
  • 37 replies
  • 13 likes

Rogers Xfinity App

Downloaded the Rogers Xfinity app on my Samsung phone and Samsung tablet. I can't login on either device. I put my username and password in, it goes back to the login page every time. It even sent a 6 digit authentication code for the tablet and stil...

Nigelcol by I've been around
  • 503 Views
  • 1 replies
  • 0 likes

Home Connect App

So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8.  So I need to get a new IPad after paying dearly for the Ignite internet, home phone...

BD100 by I've been around
  • 1862 Views
  • 8 replies
  • 1 likes

Not able to watch xfinity for american channels

I have Xfinity and when I watch live tv on my phone, I can only watch Canadian channels. When I go to watch american channels, I can't. Why? I pay alot of money for this service so why can't I view american channels? I was able to before Xfinity came...

Greiffer by I've been around
  • 511 Views
  • 1 replies
  • 0 likes

Unable to View Internet Usage

When I try to see my internet usage in the Rogers app, I always get this message “something went wrong”- I deleted the app and reinstalled it- the software on my phone is updated- I have the latest version of the Rogers app       ***Edited Labels***

jane16 by I've been here awhile
  • 1818 Views
  • 6 replies
  • 0 likes

Rogers App

So many times after 11pm i.Want to turn off the data to my kids phone bite.Your app is not working and/or when I tried to go on to my Roger's through the browser, it too is not working.What is the issue?Do you guys shut down at 11 p m... I mean.If yo...

4dpa1971 by I've been here awhile
  • 402 Views
  • 1 replies
  • 0 likes

Can't login in Ignite HomeConnect app

Hello, I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks fo...

Pebble9757 by I've been around
  • 2695 Views
  • 5 replies
  • 1 likes

Rogers ignite app

The app has not worked since the recent update. I deleted and reinstalled the app. I am no longer able to log in. I have an Android phone

Panalan by I've been here awhile
  • 555 Views
  • 2 replies
  • 0 likes

Unable to sign in through MyRogers iPhone app.

This appears to be similar to the problem posted here: https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/The-app-wont-let-me-sign-in/m-p/533696   When I try to sign in with the MyRogers app on my iPhone 15 Pro I get a blank screen, as shown ...

kalmia404 by I've been around
  • 465 Views
  • 1 replies
  • 0 likes

Resolved! Device Not Listed on Xfinity App

Rogers really did it on this one!  We install camera systems and need to open ports for the cameras to be visible when outside of the network.  Where we previously would open ports in the router, now we are directed to the Xfinity app which doesn't a...

Holly1968 by I've been here awhile
  • 1172 Views
  • 1 replies
  • 0 likes

Ignite Home Connect app

I've read through many other posts on here already, but I haven't been able to find a fix for the app issues that I'm having. I've tried accessing the HomeConnect app after logging into MyRogers - using the link provided in the myRogers app, and I've...

aspieser by I've been here awhile
  • 1469 Views
  • 4 replies
  • 0 likes

Casting From Ignite TV App

Recently when casting from the Roger’s ignite TV app to my TV, there is picture but no sound. All devices are not muted and volume is turned on. Only from the app to my tv that is does this. If I cast to another device, such as a Google display, the ...

Symonds by I've been around
  • 2105 Views
  • 11 replies
  • 0 likes

Myrogers app not working

Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to ...

MandyT by I've been around
  • 820 Views
  • 1 replies
  • 0 likes

Resolved! Persistent Casting Issue

Following the early October update to the Chromecast built-in app by Google TV, Ignite TV is currently experiencing casting issues to televisions. I'm using version 8.5.2.7 of the app. My device is an S23+ running Android 14. The issue is that when I...

Nasoj007 by I've been around
  • 689 Views
  • 1 replies
  • 0 likes