10-11-2022 06:10 AM - last edited on 10-11-2022 08:16 AM by RogersCorey
The pages for Daily and Monthly Usage on MyRogers appear to have been moved? Has anyone else noticed this? I like checking my GB usage regularly. As of two days ago, I receive the message that the pages cannot be found. Can anyone help?
Solved! Solved! Go to Solution.
10-26-2022 01:37 PM
Hooray. I am finally able to access my Daily and Monthly Data Usage via the MyRogers portal! The glitch has been fixed. Thank you Rogers.
10-11-2022 09:51 AM - edited 10-11-2022 09:59 AM
I just checked and mine is working fine. I check my usage once or twice a month. Make sure you take your time and wait for the page(s) on the Rogers site to fully load, especially if you see the "bouncing jelly beans". Sometimes I get an error, but usually if I wait a bit and try again, I can see my usage. Here are some other tips for dealing with the Rogers websites:
Are you using the App or a Browser? I don't recall ever having any issues with the App, but I don't use it much since I prefer to use my computer/browser most of the time.
10-11-2022 10:26 AM
Hi. Like you, I only check usage at MyRogers on my desk top computer. MyRogers continually says the page cannot be found. I am going to call Rogers.
Thank you for trying to help.
10-11-2022 11:49 AM
I've been having the same problem on my desk top computer for the last few days- page cannot be found .
10-11-2022 03:11 PM
I called Rogers and an individual tried to help me for a full 30 minutes and could not. She suggested I call Customer Account Support but couldn't help me find the phone number which does not appear anywhere on MyRogers. The live chat line was no help either. I resorted to Facebook where a lovely man named Mahmood escalated the issue with Rogers and hopefully, within a week the glitch will be addressed.
10-11-2022 03:33 PM
Great- that sounds hopeful !
10-15-2022 05:45 PM
Thanks! Hopefully this will be resolved soon as I am having the same issue.(Oct.15/22)
10-25-2022 09:22 AM
Some problem here for at least 2 weeks. Cannot see daily/monthly usage or any other link mentioned. Tried Rogers using different browser (Opera, Edge) and on my iPhone (Safari) No luck, same result.
Called Rogers to fix and created a case ticket# with Rogers and received an email within a couple days saying it was resolved. Wrong!
Went to check usage link(s) and it is still down! Guess I'll have to call Rogers again? Very Inconvenient and frustrating!!!!
10-25-2022 09:28 AM
I have had the problem for about 3 weeks now. I have contact Rogers several times through different channels (telephone, online, Facebook, email) and have gotten no response. It is a glitch in their MyRogers website/portal. I can still not check my Daily Data Usage or Monthly Data Usage. I continue to receive the message that the page cannot be found. Very frustrating and discouraging.
10-26-2022 08:54 AM
Today I was finally able to access the Daily Usage! Hope it lasts- thanks for everyone's help.
10-26-2022 01:37 PM
Hooray. I am finally able to access my Daily and Monthly Data Usage via the MyRogers portal! The glitch has been fixed. Thank you Rogers.