3 weeks ago - last edited 3 weeks ago by RogersYasmine
So now I can’t use the Home Connect App because it requires updating. Updating requires IOS16 and my perfectly functioning Air Pad 2 can only be updated to IOS 15.8. So I need to get a new IPad after paying dearly for the Ignite internet, home phone and TV service. This is beyond comprehension, that developers and their corporate bosses think that every one is capable to constantly upgrade their equipment.
Thus needs to be fixed. There are seniors unable to afford constant upgrades to their equipment.
A response and fix from Rogers would be appreciated.
**Labels Updated**
3 weeks ago
Hello, @BD100.
We appreciate you joining our Community and sharing your concerns about the requirements of the Ignite HomeConnect app.
The app requirements change with continuous app enhancements and the release of new Operating Systems. With the current app features, it's backwards compatible until iOS 16.
We are committed to making the app available to the broadest possible devices, and we apologize for any inconvenience this may have caused. We appreciate your understanding.
Regards,
RogersMoin
a week ago - last edited Thursday by RogersMoin
Was told by the app to update to the new Rogers xfinity app, but all it did was send me back to the home connect app when I tapped the update icon. Found out it now only runs on IOS 16 or higher so I’m locked out of controlling my internet unless I get a new phone. Just thought people should know.