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Knowledge Base Articles

What Is the Private Address Setting on iOS?

With the release of iOS 14, Apple introduced a new WiFi network privacy setting called Private Address to protect users from third parties attempting to track their behaviour on their iOS devices. This feature may require Rogers customers current...

Troubleshooting Latency (Wired Devices)

We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.   When should I complete these steps?If you’re experiencing intermittent ...

RogersAndy by Retired Moderator
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Troubleshooting a Slow or Intermittent Connection (Wired Devices)

We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.   When should I complete these steps? If you’re experiencing consistent d...

RogersAndy by Retired Moderator
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Test Your Internet Speed Using the Ignite HomeConnect App!

Curious how fast your Internet connection is? Trying to troubleshoot a speed related issue? Look no further! Steps to test your internet speed and WiFi connections using the Ignite HomeConnect app Sign in to the Ignite HomeConnect app using your MyR...

How To: Change Your Home WiFi Password

Looking to change your WiFi password? Look no further!   Follow along with this step by step video for instructions.     You can find more How To videos on our YouTube channel here: Rogers How-To Videos

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