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Forum Posts

Ignite Service down

My system always goes down, they say they need to send technician over to look at my cables and equipment, yet the only one in the neighborhood with this same service and equipment experiencing issues!I swear they cut me off on purpose to come in for...

Cg19666 by I've been around
  • 408 Views
  • 1 replies
  • 0 likes

Ongoing Packet Loss Issue and Router Randomly Disconnectiong

Hi, I live in the Waterloo,ON area and for the past couple of months I have been getting major packet loss and connection issues. The issue was "fixed" about 2 months ago until we had an internet and Rogers outage on June 1st. I have been going back ...

lyacon by I've been here awhile
  • 796 Views
  • 3 replies
  • 0 likes

Resolved! Home WIFI down in Lowertown (Ottawa)

Hi,Does anyone know why there's a disruption in internet service in the Lowrrtown area of Ottawa?Thank You!Christa     **Added Labels**

Cnoel81 by I've been here awhile
  • 377 Views
  • 1 replies
  • 0 likes

Email Down

It seems like there a system wide issue with email accounts not working. Why is there no communication from Rogers visa the web site or twitter to let us know what’s going on?   ***EDITED LABELS***

mjn5440 by I've been around
  • 17766 Views
  • 78 replies
  • 15 likes

Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a trusted contributor
  • 4943 Views
  • 20 replies
  • 0 likes

No internet

My internet just stopped working. I am trying to reach technical support and find out from the automated service that there’s work being done in my area and so there is service interruption.I received no prior warning-notification of this. I work fro...

Adebaba1 by I plan to stick around
  • 398 Views
  • 1 replies
  • 0 likes

No Service - Feedback for Technician

After 5 years of my neighbor piggy backing off my cable they finally showed up to run a cable to the neighbours house. Well the neighbor  is happy now that the cable running to his house is buried. Wish I could say the same. The so called tech guys u...

jts1666 by I've been here awhile
  • 417 Views
  • 1 replies
  • 1 likes

Resolved! Random internet connection drop after upgrading to ignite 1.5gbps

Hello, I have recently upgraded from legacy to ignite bundle but I start having random dropped connection from time to time. During the connection drop period, light of the XB7 modem would go from white to amber to green then back to white. I have at...

Unable To Access Web Server

I just upgraded my setup to the XB7.  Everything seems to be OK except my web server, which I can no longer access. I have an Apache web server (v2.2 - yeah I know it's old) running on one of my computers.  It only servers some test and pictures o fa...

os3rules by I plan to stick around
  • 1500 Views
  • 8 replies
  • 0 likes

Unstable unusable internet for over 6 months and no help

The internet at home has been unstable and laggy for a long time especially when gaming. It also constantly goes on and off at home. Four Tech visits and they said it was a maintance issue and it would be fixed within one week. After two weeks no upd...

Resolved! Speed tests

I recently got 1.5gb internet but when I speed test with my iPad or iPhone the best speeds I can get are around 600. I was told that in order to reach faster speeds I need high end devices. Should I be getting better speeds or is this true.      ***E...

jjjjy7 by I'm a reliable contributor
  • 1781 Views
  • 7 replies
  • 0 likes

Resolved! Has Rogers upped Internet speeds?

I have Rogers Ignite 300 internet service with a Hitron CGN3 gateway.  I just checked my bill and it says "Ignite Internet 300 - Unlimited" .  I believe that service was marketed as 300/20, but over the last few years when I would run speedtests I wo...

wayner92 by I'm a reliable contributor
  • 602 Views
  • 2 replies
  • 0 likes

Unstable internet, high ping/ping spikes.

I have done everything I possibly could to try and get my internet issues resolved. This issue mainly persists when I try to play games on my PC connected to an Ethernet cable. It is impossible to play any game without ping spiking and rubber banding...

chenguoxin by I've been here awhile
  • 1307 Views
  • 3 replies
  • 0 likes

Resolved! Wifi connectivity

Modem was tested, no issues, but constant disconnection of WiFi on computer and devices, with extensive latency. This has been going on for the last 3-4 days now and its becoming an issues!     ***Edited Labels***

CLPotter by I've been around
  • 592 Views
  • 1 replies
  • 0 likes

Ignite 500 download/upload speed

So Rogers installed the Ignite 500 service at my house a couple days ago. When I connected to the modem (XB8) I was only getting about 80/90Mbps download on both wire and wireless with the Rogers speedtest. The installation tech claims there is no is...

Iamnotmarty by I've been here awhile
  • 2076 Views
  • 4 replies
  • 0 likes

Resolved! Ignite WiFi Gateway – Change/Disable DHCP/DNS/IPv6

Incomplete DHCP4 functionality in Technicolor CGM4140COM:   Hi all, I was getting an error message when assigning DHCP reservation for my device, and then when I try to assign it again I get a message that the IP address had been already reserved. Bu...

aeromedved by I've been around
  • 12840 Views
  • 12 replies
  • 1 likes

Resolved! Ping issues ethernet.

Just got the 1.5gb plan at a basement address with the xb7 modem. I play various games mainly LoL but i notice my ping will go from anywhere 22 to 35 to sometines 60. As of the last 3 days it's been around 35-60 always game to game. But i noticed ini...

Xantiquity by I've been here awhile
  • 652 Views
  • 1 replies
  • 0 likes

Setup XB7 (Gen 2)

Hi All,   I just got a XB7 router and I want to set it up correctly.  I have not yet hooked it up and I don't plan to until I can figure out whether it will work for me or not.   Firstly, can I change the Private LAN base address?  From what I have r...

os3rules by I plan to stick around
  • 1703 Views
  • 9 replies
  • 0 likes