Since the Xfinity change over I still can't use the Xfinity app to test my gateway's speed. Every time I try it times out after a couple of minutes. Prior to the changeover the old Excite app did work with the Gateway. Anyone else having the same iss...
I have developed the following and would appreciate any comments or suggestions. Once finished I will place this in a new "Slow Speed Tips" thread. Over the years we have seen hundreds of posts from customers who say they are not getting the speed...
I've been having an issue with my wired upload speed for a few months now. Attached are speed tests from both wired and wireless connections, as you can see the top one (Wired) has great down but awful upload speeds. The bottom (Wireless) has as exp...
I used to have the Rogers XB7 modem as the gateway connected on the main floor with a pod in the front of the house, 1 upstairs and 1 downstairs. While all my devices connected well and I did not have any problems connecting devices or weak signals m...
For quite sometime now, the ignite tv boxes will jitter/drop frames or show nothing but a black screen randomly for a bit, sometimes they will display a random code that connection to the gateway or to rogers was lost. On the internet side of thin...
Using Thunderbird to get rogers acct emails - but get message - sending of password did not succeed I use Thunderbird to get email messages from my rogers acct. Everything has worked ok for a long time but recently I've been getting a lot of this m...
When I first started with Rogers, there was an option to sign up with a yahoo.ca account as well. I'm going to be leaving Rogers internet and I want to make sure that if I cancel my Rogers account, I will not loose access to my Yahoo.ca account. I un...
I have been with Rogers Ignite Wifi for a few years and I am currently experiencing poor wifi connectivity as it keeps going on and off numerous times. The Ignite Gateway keeps going offline! This has happened for over a week now. I believe it is due...
Here's some really cool news: Comcast has finally unveiled its new DOCSIS 4.0 / Wi-Fi 7 gateway -- the XB10. https://www.lightreading.com/cable-technology/comcast-unveils-first-docsis-4-0-gateway-tests-high-fidelity-video- This new gateway is bas...
Hello, I am a new customer who received modem for home wifi mid last week. I set it up while being on call with technical support in the night. but it did not work. then I had to call technical support twice the next day as the new modem wasn't worki...
I downloaded the Rogers Xfinity app, but I’ve tried signing in multiple times and after entering verification code it takes me back to the main screen that asks me to login again. I have no home internet currently. How do I fix this??
What does this message mean? Showing up in the Midem event log every time my internet goes down?rogers modem event "[Wifi][7711]: Wifi VAP is set to down" ***Edited Labels***
It seems like there a system wide issue with email accounts not working. Why is there no communication from Rogers visa the web site or twitter to let us know what’s going on? ***EDITED LABELS***
So am I the only one that uses scheduled downtime on a Rogers Ignite modem? I have a set of scheduled downtimes set on my son's iPad so he is not on it all the time. It would normally be disabled from 0000-1200 each day. However, I notice that the do...
My almost 10-year old smart TV worked fine before my router got upgraded to xfinity xb7. Now everything else can connect to the internet, 1 laptop, 2 cells, 1 tablet. Tv can only connect to home network but no internet. I tried every method: unplug a...
We upgraded to Xfinity TV a couple of weeks ago. Currently on 500 down/200 up package. All good except today we noticed the TV freezing and slow wifi connection from a laptop less than 1 foot from the modem. Ran tests through the Xfinity app and ke...
I’ve been struggling for two weeks trying to resolve Xfinity tv issues. I can watch on my tablet without incident. I tried to airplay it to my TV that doesn’t have a set up box, but it freeezes. I’ve tried to watch on a different tv that is connected...
I recently got the Rogers Xfinity service in my home. It’s been super spotty and doesn’t seem to have far range in the house. However, when I was on my firestick I noticed my connection was not good and I couldn’t connect. I checked the internet sett...
Decided to write about the situation I am in because Rogers is not capable of handling their own matters and they deserve to be penalized/punished for their lack of customer care/support.Back in January 2025, I started to experience very high ping wh...
Re: Allegations of Copyright InfringementDear Account Holder,Rogers has received a notice alleging that an IP address assigned to your account was used to infringe copyrighted material(s). This could mean someone using your IP address has illegally d...
