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Resolved! Constant "Site Can't Be Reached" errors only while on Rogers' network

I ONLY have this issue when connected to my Rogers wireless and just to be clear I have unplugged my router many times, rebooted my laptop many times, it's Rogers.     All of the Microsoft websites I use for work (https://www.office.microsoft.com...,...

luvsql by I plan to stick around
  • 2682 Views
  • 17 replies
  • 0 likes

No Internet the whole day -Whats up Rogers?

I've been on hold for 2 hours plus regarding no internet. What's the ETA on this please. Mississauga area L5V postal area. And no notifications as well.       ***Edited Labels***

nn21 by I've been here awhile
  • 33 Views
  • 0 replies
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Resolved! Only receiving 1/3 of 1.5 Gbps Speeds

Just upgraded to 1.5 Gbps.  Use to be on 1.0 Gbps tier.  Never was able to reach more than 700 even in off peak time.  Speed tests are usually around 500 or so.     When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 ...

BlueJays16 by I plan to stick around
  • 13135 Views
  • 82 replies
  • 0 likes

MFA for Rogers Email

I've been getting a pop up window when I log into my e-mail account requesting that I add a mobile phone number for added security.I don;t own a mobile phone and have no intention of getting one,why don't you call my landline phone with a six digit n...

iseeyou by I've been here awhile
  • 625 Views
  • 10 replies
  • 1 likes

email from others to my rogers account is bouncing

Hi I got contacted by an employer that indicates messages to my account are bouncing back.  This does not happen to other senders.  The error message they get is below.  Anybody has a suggestion who to talk to about this or how to fix it?   Error mes...

ldan613 by I've been here awhile
  • 252 Views
  • 6 replies
  • 0 likes

Intermittent WiFi Issues - Incorrect Passphrase Error

My home internet logs my phone out of the wifi and when I try to log back in, it says ‘incorrect password’ even though it’s obviously the right password. Even if I try to share the wifi from another phone that’s logged on to the wifi, it still says ‘...

AG9 by I've been around
  • 2945 Views
  • 5 replies
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Internet disconnecting every night between 2am to 3am EST

Ever since 2 months or so ago, my internet has been dropping around 2am-3am EST and comes back very shortly. Called rogers and they say that's their regular maintenance hours and is normal. I live in the North York area, anyone experiencing this inte...

Provisioning Issue

We switched to Rogers for Ignite 1.5GB + TV + Home Phone on Feb 3. Since then, our services have not worked as it should have.Internet was significantly slower than 1.5GB and I am aware that we’ll almost never actually get that speed. It’s much, much...

Renell by I plan to stick around
  • 638 Views
  • 16 replies
  • 0 likes

Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Modem Settings

I recently changed from Rogers digital to Ignite 500. I had a TPLink mesh system and thought I could get rid of it with the new modem. However, the new modem settings cannot be changed inside. As below   Disable Band Steering or Smart SteeringBoth 2....

Ianfsteele by I've been here awhile
  • 348 Views
  • 7 replies
  • 0 likes

Internet Down again

2nd time this week Rogers internet service goes down. Not reliable network. No internet, no voip telephone and forget about the tv. Rogers and Bell monopoly have to be broken up!. Going to call Rogers support and spend up to an hour waiting in the qu...

BMS2 by I've been around
  • 137 Views
  • 1 replies
  • 0 likes

Connecting 3rd party wifi extenders

Anyone have any suggestions or instructions on how to connect 3rd party wifi range extenders to boost my wifi signal? I have a D-Link extender and XB Modem from Rogers. I was connecting fine through XB7 but not sure why it's not working with the XB8....

nagasur by I plan to stick around
  • 50 Views
  • 0 replies
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Service Interruption

Since Roger’s replacement of my Modem my entire network has been disconnected. Many many calls to Tech have resulted in no resolution after 6 days. Can someone provide me with the number of the Ombudsman and/or the number for the President’s Office  ...

Richmond by I've been around
  • 108 Views
  • 1 replies
  • 0 likes

Can’t Detect WiFi Network on a Dell Laptop

NEED SUPPORT FOR DETECTION WI-FI NETWORK.  I can scan for many available Wi-Fi connections nearby, but not that at my house. Vice versa, my network appears on all other devices and works properly. Some details about my laptop: Dell Vostro purchased i...

PHAM8899 by I've been around
  • 1826 Views
  • 11 replies
  • 0 likes

Wifi Satisfaction Guarantee

Hello,I would like to better understand the “WiFi Satisfaction Guarantee” I keep hearing about. I was a 25 year customer prior to the merger and was always MOSTLY satisfied with overall service (TV, Phone, Internet) - I say mostly because we have had...

VoIP phone keeps unregistering since 3 days ago

Hi Has Rogers done any updates through their network/firewall recently ? I have a VoIP service that has been working for years - Since couple of days ago ( maybe a week) it keeps becoming unreachable . I have contacted my provider and they say it is ...

AmirSP by I've been here awhile
  • 175 Views
  • 5 replies
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Resolved! Configure DNS on Ignite Router

I use DnsForFamily to limit exposure to inappropriate websites. For this to automatically work on every device in my network, I need to configure the DNS settings on the router, for IPv4 and IPv6. Is this possible with the Ignite router/modem? I don'...

Bismillah by I've been around
  • 110 Views
  • 2 replies
  • 0 likes

Resolved! Massive Ping Spikes

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.   Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.   Same for Wired and Wi...

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Rogers homepage and login issues

Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found.   **Labels Added**