I just got the Ignite modem earlier this month and at first things went smoothly, then when a big internet outage happened about a week ago, I tried rebooting the modem using the laptop's diagnostics function as that had worked before. Only this time it seemingly wiped the personal info of the modem from the laptop and then did a forced restart after 2-3 minutes. I'm on Windows 10 by the way.
So since then, the modem now just shows it as a generic gigabit modem when looking at it in Network & Sharing Settings, and just as a "Network" instead of the name I picked for it. but worse is that it's been frequently disconnecting when trying to view video content most commonly like YouTube or Disney Plus, as if it disconnects if it's getting "too much" data at once.
My last resort is trying a system restore as I should have a restore point from before the modem installation still, but then I'd have to reinstall programs and system updates which I'm not exactly peachy on, nor is it a guarantee that it'll work.
Finally again this is JUST the laptop, all other devices work perfectly fine with this modem. Rogers customer service didn't really help. I just tried plugging the ethernet cable I'm using (Wi-Fi won't work on the laptop anymore for some reason) but so far it doesn't fix the naming issue. Only time will tell if it fixes the disconnecting. Oh and rebooting the computer does fix the connection... until it disconnects again, so there's that.
Can someone who knows what I'm going through help me fix this please? Thanks!
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