Internet Maintenance Notifications - Feedback

[Lil69]

Rogers once again is unreliable. Why does the Senior Leadership commit to making things better; they overpromise and under deliver!!
Our wifi has been intermittent yesterday & today. I called and spoke with a live agent who mentioned the issue will be ongoing until the 21st. Why weren’t we notified?? If you are customer centric you would have advised ahead of time as opposed to us finding out by calling!! Unbelievable. Can’t wait for Bell Fibe to be available. I already switched my cellular, next will be my home services!!!!

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[RogersMoin]

Hello, @Lil69.

Thank you for your post, and welcome to our Community!

It can be convenient to know in advance about the maintenance activities in the area. Thank you for taking out the time and providing us with the feedback.

I appreciate your patience while we improve our services' quality and performance.

Cheers,
RogersMoin