Thanks @Alex4161. The problem is that this device running at 10/half will, if it is transmitting at the same time as you are running the speedtest, (and being a jetdirect, it is likely constantly announcing itself on the network) will create head-of-line blocking. This occurs in the switch when devices running at gigabit speed have to wait for packets to be delivered because the switch is handling a 10 Mbps connection. It's then a ripple effect of slow speeds, buffering and higher latency.
@prateeck7, I can check if you are having the same issue but please send (or resend) me your MAC address via PM as I’ve lost track of it.
A lot of cases I've seen in the last couple of days are caused by that specific issue. We are working on providing a menu in the CODA where users will be able to see the speed at which devices are negociating for that purpose.
Dave
I'd try the backup first, and then resort to reentering the parameters if necessary. As Dave indicated, try a modem reboot first. Unplug the power, wait for 30 seconds, and then plug it back in again to cause the modem restart.
No problems here on my 250/20 plan on the new CODA with .14 firmware.
The tests below is using in Gateway mode on the 5GHz channel from my Laptop.
Ok, just to remind everyone, the current state of affairs for modem updates is reflected in the following post:
The modem model that you have can be determined by examining the product sticker located at the back of the modem.
For the:
1. CGN3ACSMR, CGN3AMR, CGN3ACR: 4.5.8.27 is currently in use across the network
2. CGNM-3552: 4.5.8.22 is currently in use across the network. If you have a Chromecast device, you should be using this version.
3. CGNM-3552: 4.5.8.27 was released to a small group of test modems and also on request. This version resolved the latency for IPV4 ICMP (ping) thru the mode which is related to the bigger Puma 6/6MG chipset issue. This version does not reduce latency for IPV6 ICMP, IPV4 or IPV6 TCP/IP or UDP. This version also results in a reduced download rate at approx 20 Mb/s versus the max 50 Mb/s which could be seen on a speedtest. As a result this was not release to the wider CGNM-3552 group. For the results of the IPV4 latency reduction, please see the following post:
4. CODA-4582: The current network wide version is 2.0.10.14
5. CODA-4582: Test versions, .17 and .18 have been loaded onto small groups of CODA-4582 modems to rectify specific conditions. These conditions have been observed thru the use of an automated script to run checks on the modems, or thru examination of the modem data by @RogersDave on a case by case basis. If you are running a CODA-4582 and do not have .17 or .18 loaded, that would be due to the fact that your modem does not or is not showing the issues that others have seen, or, at least to this point, you have not indicated any issues via the forum. Requesting those versions would most likely not be a productive use of your time as you might not be able to test for the conditions that are requiring those versions and it would not make any difference to how you are using your modem at the current time.
Hopefully this will provide enough direction on if and when to request updates to the modem.
For new customers who have received or installed a Rogers modem, that modem will normally be updated within 48 to 72 hours of it going online within the Rogers network.
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