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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,917 REPLIES 4,917

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@Datalink I hope so!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

http://www.pingtest.net/result/156314187.png

 

2016-12-11_17-00-13.png

 

My numbers are gone crazy again:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000256QAM9.1003740.366
2609000000256QAM9.1003438.983
3615000000256QAM9.4003540.366
4621000000256QAM9.5003638.983
5603000000256QAM8.7003338.983
6639000000256QAM8.1003838.983
7645000000256QAM7.3003938.983
8651000000256QAM7.1004038.983
9657000000256QAM7.7004138.605
10663000000256QAM8.7004238.605
11669000000256QAM9.6004338.605
12675000000256QAM9.8004438.605
13681000000256QAM10.0004538.605
14687000000256QAM9.8004638.605
15693000000256QAM9.9004738.983
16699000000256QAM9.3004837.356
17705000000256QAM9.7004938.983
18711000000256QAM9.9005037.356
19717000000256QAM10.4005137.636
20723000000256QAM10.8005237.636
21825000000256QAM9.6005337.356
22831000000256QAM10.6005437.636
23837000000256QAM10.4005538.605
24843000000256QAM9.7005637.636
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM   47.00033200000
230596000ATDMA - 64QAM   46.75016400000
323700000ATDMA - 64QAM   46.75026400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

NBomb
I Plan to Stick Around

I belive it's an ICMP test? 'Engine' settings says 'ICMP using Windows DLL (default)'

 

Thanks for the help, btw. 🙂

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@NBomb thats the same as running a ping using a ping command.  Either one, pinging the modem, should give you 1 ms return times with an occasional high ping time.  You can't rule out a possible bad modem 😞



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

NBomb
I Plan to Stick Around

Thanks for that comment, actually!

 

It made me think, and I decided to also try vanilla ping, and it's entirely timing out.

 

Pinging the modem from this computer (Windows 7, wired) is always timing out. Pinging from my macbook via wifi (through the router to the modem) shows behaviour as you described.

 

Update: Tried a bunch of things that had no effect, but a reboot of the modem seems to have cured that particular issue. Hmmm.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Seeing a proper ping response from the Windows 7 pc now?

 

When you run pingplotter, have a look at the upper right hand corner to see if it shows that its running as a Windows service.  If so, that means that it collects data in the background.  I found that when it was configured that way, I ended up with errors from the router or modem.  To cure that situation, rerun the installation again, but don't check the bottom installation option which is to load the background service.  Load Pingplotter as a normal application then reboot the pc.  Hopefully this will resolve the problem if Pingplotter is loaded as a Windows service.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mhs2
I Plan to Stick Around

Can anyone let me know if these modem stats look good?  

 

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-5.400	47	38.605
2	363000000	256QAM	-3.800	10	38.983
3	369000000	256QAM	-2.800	11	38.983
4	375000000	256QAM	-2.700	12	38.983
5	381000000	256QAM	-4.100	13	40.366
6	387000000	256QAM	-2.300	14	40.366
7	393000000	256QAM	-3.800	15	38.983
8	399000000	256QAM	-3.600	16	38.605
9	405000000	256QAM	-1.900	17	40.366
10	411000000	256QAM	-3.400	18	38.983
11	417000000	256QAM	-2.400	19	38.983
12	423000000	256QAM	-1.200	20	40.366
13	429000000	256QAM	-2.800	21	40.366
14	435000000	256QAM	-1.600	22	40.946
15	441000000	256QAM	-2.000	23	38.983
16	447000000	256QAM	-2.700	24	40.366
17	555000000	256QAM	-5.500	25	38.605
18	561000000	256QAM	-5.300	26	38.605
19	567000000	256QAM	-4.200	27	39.855
20	573000000	256QAM	-5.500	28	38.983
21	579000000	256QAM	-3.800	29	40.946
22	585000000	256QAM	-3.100	30	40.366
23	591000000	256QAM	-2.900	31	38.983
24	597000000	256QAM	-2.500	32	40.946
25	603000000	256QAM	-2.900	33	39.900
26	609000000	256QAM	-2.700	34	39.500
27	615000000	256QAM	-3.200	35	39.500
28	621000000	256QAM	-4.300	36	39.500
29	681000000	256QAM	-5.900	45	38.200
30	687000000	256QAM	-6.600	46	38.200
31	357000000	256QAM	-2.300	9	39.500
32	699000000	256QAM	-7.700	48	37.900
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	39.750	2	6400000
2	38596000	ATDMA - 64QAM	41.250	3	3200000
3	30596000	ATDMA - 64QAM	40.000	1	6400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

NBomb
I Plan to Stick Around

Yep, I remember messing with that in the past, but at the moment it's running in 'application' mode.

 

I'll look into this again in the future. 🙂

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around

How long, on average, does it take for the firmware to be pushed on the modem?

 

I was told 7 business days. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

marggooch
I've Been Here Awhile

Hi,

 

It seems with the .27 firmware I'm getting LAN port disconnections until I restart the modem.

 

I'm using the CGN3ACR in bridge mode with a Portal router (https://portalwifi.com/) connected.

I've tried with my other router (TP-Link Archer c8) and see the same kind of issues.

 

Has anyone else seen this behaviour? 

Thanks!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Hybrid_Noodle wrote:

No worries @RogersDave got to have some fun in this to make sure we all dont go crazy.

 

Going on complete and utter speculation (and looking at the Hitron residental gateway product line) I would expect it to be either the CGNVM-3580, CODA-4582 or the CODA-4580 based on the new DOCSIS 3.1 standard as I wouldnt expect Rogers to update the modem to another DOCSIS 3.0 standard when they have enough of those out in the wild.

 

The CGNVM-3580 also uses the Intel Puma 6 chipset so would like to hope that would also not be used as we would be back in the same set of issues as we currently see on the current set of modems.

 

CODA-4582 has support for MoCA which the CODA-4580 does not so I would hope that we would be looking at the CODA-4582 as the next modem in line for Rogers to validate/test/release into the world.


Excellent job @Hybrid_Noodle on the deduction. I can now confirm that the new gateway is in fact a Hitron CODA-4582 based on Intel Puma 7 chipset. I ran a standard set of latency performance testing (ICMP, ICMPv6, TCP, UDP) and I can say that it is night and day when compared to the previous Intel Puma 6 based modems.

 

From a technical perspective, there is still a lot of testing going on and some enhancements are already planned to be deployed between not and the end of January. For example, at the moment, this gateway does not have IPv6 enabled but it will get activated in the January release.

 

 

I promised @JohnBeaudin a Christmas gift so here it is 🙂 This gateway will be available in stores today and is the new default for Gigabit customers. Ignite 250u and Ignite Gigabit customers should be able to swap their existing gateway without issues. I believe other plans are eligible as well but I need to get confirmation on that.

 

Every Rogers store should have these gateways available today but it may become a hot commodity quickly. There are new shipments arriving weekly so if you can't get one of these, wait a few days and it should be available.

 

At the moment and until the end of January, I don't think I'll be able to push trial firmware to these gateways. Because we are working on getting software out as quickly as possible, the gateways are configured to update to a specific version on boot. I will however resume the firmware trial program on these at the end of January 2017.

 

The firmware trial program on existing gateways will continue along with the work with Intel and Hitron to improve the latency on Puma 6 based chipsets and provide other enhancements. I am hoping to get a new firmware version (4.5.8.28) soon but the Holidays might introduce some delays as well.

 

In any case, I have been slow at responding to messages from the Community lately because of all the work going on with the new gateway but I am now back in full force and ready to collect your feedback on this new modem.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

Fwiw, I have had previous discussions with @RogersDave regarding this beacon.  I'd like to see it removed, but there is apparently a legitimate reason for its existence.  So, some compromise will be necessary.  Hopefully @RogersDave can provide an update on the progress of this issue. 

 

Also fwiw, this is not a new problem.  I'm not sure when it was first seen, .19, or .20 or perhaps even sooner.  I don't use the modem's wifi so I wasn't keeping track of it.


The issue of the hidden SSID being broadcasted on the 2.4 GHz is high on my priority list to it requires some rework to be done on our side. I had a few meetings in the last couple of days explaining the impact of this hidden SSID and why it should be removed.

 

I can't say for sure if and when it will be removed but I'm working on it. Also, the new gateway doesn't broadcast this additional SSID.

 

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@ValentynL wrote:

How long, on average, does it take for the firmware to be pushed on the modem?

 

I was told 7 business days. 


@ValentynL, normally yes. I usually push all the updates on Monday morning but work on the new gateway took a lot of my time.

 

I will be processing the pending firmware upgrade requests throughout the day today.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around
@RogersDave

This is amazing news. Here in Newfoundland we are being hit by a snow storm. I will be looking to get a new modem as soon as possible. Thanks for all the work you do

Mythen

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

New modem ? Does it fix the latency higher pings? Is the fix coming in January ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
New modem ? Does it fix the latency higher pings? Is the fix coming in January ?

As I said, this new modem has MUCH better performance in terms of latency for ICMP, ICMPv6, TCP and UDP. These improvements are available today.

 

There are a few open items on this CODA-4582 that are being addressed with likely 2 firmware upgrades between now and the end of January. I'm sure the community here will provide a lot of feedback so we might have to make adjustments to this schedule.

 

On existing modems, work is in progress with Intel and Hitron. I heard that there should be a new Intel base code available this week. After that it will require Hitron to integrate and test the firmware before it's available to us. I'm hoping to have a firmware available before Christmas but it may wait until January.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@RogersDave wrote:

@Hybrid_Noodle wrote:

No worries @RogersDave got to have some fun in this to make sure we all dont go crazy.

 

Going on complete and utter speculation (and looking at the Hitron residental gateway product line) I would expect it to be either the CGNVM-3580, CODA-4582 or the CODA-4580 based on the new DOCSIS 3.1 standard as I wouldnt expect Rogers to update the modem to another DOCSIS 3.0 standard when they have enough of those out in the wild.

 

The CGNVM-3580 also uses the Intel Puma 6 chipset so would like to hope that would also not be used as we would be back in the same set of issues as we currently see on the current set of modems.

 

CODA-4582 has support for MoCA which the CODA-4580 does not so I would hope that we would be looking at the CODA-4582 as the next modem in line for Rogers to validate/test/release into the world.


Excellent job @Hybrid_Noodle on the deduction. I can now confirm that the new gateway is in fact a Hitron CODA-4582 based on Intel Puma 7 chipset. I ran a standard set of latency performance testing (ICMP, ICMPv6, TCP, UDP) and I can say that it is night and day when compared to the previous Intel Puma 6 based modems.

 

From a technical perspective, there is still a lot of testing going on and some enhancements are already planned to be deployed between not and the end of January. For example, at the moment, this gateway does not have IPv6 enabled but it will get activated in the January release.

 

 

I promised @JohnBeaudin a Christmas gift so here it is 🙂 This gateway will be available in stores today and is the new default for Gigabit customers. Ignite 250u and Ignite Gigabit customers should be able to swap their existing gateway without issues. I believe other plans are eligible as well but I need to get confirmation on that.

 

Every Rogers store should have these gateways available today but it may become a hot commodity quickly. There are new shipments arriving weekly so if you can't get one of these, wait a few days and it should be available.

 

At the moment and until the end of January, I don't think I'll be able to push trial firmware to these gateways. Because we are working on getting software out as quickly as possible, the gateways are configured to update to a specific version on boot. I will however resume the firmware trial program on these at the end of January 2017.

 

The firmware trial program on existing gateways will continue along with the work with Intel and Hitron to improve the latency on Puma 6 based chipsets and provide other enhancements. I am hoping to get a new firmware version (4.5.8.28) soon but the Holidays might introduce some delays as well.

 

In any case, I have been slow at responding to messages from the Community lately because of all the work going on with the new gateway but I am now back in full force and ready to collect your feedback on this new modem.

 

Dave


I'm tempted to go pick one up, but one question: when you say IPv6 is not enabled, is that only in gateway mode? Or is there also no IPv6 in bridge mode?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@VivienM wrote:
I'm tempted to go pick one up, but one question: when you say IPv6 is not enabled, is that only in gateway mode? Or is there also no IPv6 in bridge mode?

 That is an excellent question and I don't have the answer. I will ask the question and get back to you.

 

IPv6 will be fully enabled with software version 2.0.10.16 scheduled for deployment in January.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

So with this new modem will I see better pings when gaming even though IPv6 is not fully avail or would I still be better off with my older modem

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

In theory you should see better ping times. In terms of IPV6, that depends if you play on an XBox One or not.  If you use an XBox One, then it will use IPV6 if its available.  If you play on anything else, and IPV6 is not required for the game, then there won't be any issues running the new modem.  



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
So with this new modem will I see better pings when gaming even though IPv6 is not fully avail or would I still be better off with my older modem

Based on my own testing, you are far better off with the new modem. But if you prefer, you can also wait a couple of days, I'm sure there will be lots of reports posted here on the improvements.

 

Dave