Ignite TV™
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Resolved! Stingray Video Channels - How to turn screen off

Hello,    We just upgraded to Ignite TV. Very straight forward process.    My wife and I fall asleep to the Stingray Nature channel...been doing it since we bought the house in 2011.    I notice on the Ignite the Stingray channel shows the album and ...

LG Smart TV Channel Guide

Hello All, I just bought an LG 75uhd85 4k TV.  I have the Ignite TV Service with the Xi6A Modem directly attached to the TV via a 8K (HDMI 2.1) cable. The sound runs through my SONY 7.1 receiver via Optical connection. I've set the video output on th...

daedwards14 by I've been here awhile
  • 3149 Views
  • 3 replies
  • 1 likes

Resolved! XR15 remote power on/off options

I've tried to search for a solution, however, I don't see any questions on this issue I am running into. On my Nextbox remote, I had the option of powering the nextbox, tv and receiver separately.  This was super convenient as I may not want my recei...

nbsinc by I've been around
  • 1964 Views
  • 3 replies
  • 0 likes

Resolved! Fox 1 Sports

Now if we want this channel we are being charged $7 a month and not even getting the actual channel. It's a bogus  makeshift that someone has put together, it has live sports and then reruns. If you go to the actual Fox1 Sports in the USA feed the sc...

danno100 by I plan to stick around
  • 5568 Views
  • 14 replies
  • 1 likes

Resolved! Can't Access a Few Crave Titles Through Ignite TV STB

This issue is specific to Ignite TV STB. Some crave titles are tagged to buy or rent, even though they should be included, and are specifically listed in the crave ignite app. No issue with crave on other platforms.Two examples: Girl, and The Wolf of...

fgfgf by I plan to stick around
  • 1210 Views
  • 3 replies
  • 0 likes

Ignite TV Box - “Sorry we are having issues...." error

Can’t get any channels, Netflix, saved programs, NOTHING!!! 3 dots forever them says “Sorry we are having issues, please try the program again. Still having trouble? You may have to try another program” Tried a restart and nothing   *Added Labels*

Resolved! Jump to Live TV

Hi. Just got Ignite TV. Can’t figure out how I can quickly jump to live TV after I rewind. Universal remote had a ‘Live’ button but this one does not. Help. Thanks      ***Edited Labels***

Minka0316 by I've been around
  • 1304 Views
  • 1 replies
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XR15 Remote Blinks Green Then Red

I am having problems with my Ignite TV remote (XR15).   I have 3 STB's and the other two remotes are quite responsive.  If I want channel 26 I can press 2 then 6 quickly after end ENTER key and it goes to 26.  But on the third remote when I press 2 t...

jm38712 by I plan to stick around
  • 5687 Views
  • 5 replies
  • 0 likes

Ignite TV home phone is not working no dial tone

hi, i have switched to ignite TV... tv and internet are working ok but the home phone is not working, there is no dial tone... have plugged the cordless phone in the phone #1 and reboot the hub accordingly, but the phone is not working and no dial to...

cwong by I plan to stick around
  • 7683 Views
  • 13 replies
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Resolved! New Ignite TV Customer, Green Square of Death

I just got Rogers Ignite TV and Internet 3 days ago.  I have 4 TV's, and I have been able to set up my Ignite boxes on all but 1 TV.  When I try on this Sony TV (purchased in 2007), I get a square green screen.  This is what I have tried so far:   Un...

Giraffee66 by I plan to stick around
  • 2762 Views
  • 6 replies
  • 0 likes

Ignite TV to a Projector

The Ignite boxes do not have separate audio. Is there a way to get audio to my receiver so I can hook up to my projector?   *Added Labels*

jeff0614 by I've been here awhile
  • 5236 Views
  • 10 replies
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Resolved! Ignite TV Home Automation API

I think it would be great for Ignite TV to have some sort of an API preferably locally for interacting with the devices.   It would be great to be able to control my Ignite TV from my home automation hub (Home Assistant) and have it report back infor...

stepy2015 by I plan to stick around
  • 2163 Views
  • 2 replies
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Resolved! Ignite remote and HDMI-CEC and Anynet+, etc.

Having browsed around (hello 57), I have turned off (Samsung TV) "Anynet+" and (Denon AVR) "HDMI Control". I have set up the Ignite remote (XR15v2) for both the TV and AVR, and everything works fine.   However, when I choose to cast some content ("Ch...

bmacaskill by I plan to stick around
  • 1941 Views
  • 2 replies
  • 0 likes

Resolved! Limited 4k channels

Will there ever be an increase in 4k channels? Or is limited bandwidth the reason why it can't be increased with today's technology

jimy by I plan to stick around
  • 7865 Views
  • 3 replies
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Resolved! Ignite TV: Restart vs. System Refresh ?

Hi.   In the Help screen, what is the difference between Restart and System Refresh?   "System Refresh" says no preferences, settings, nor recordings are deleted ... but can take 10-20 minutes to complete?     **Labels Added**

SpeedyC by I'm a reliable contributor
  • 3938 Views
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Resolved! Ignite Install Issues with Inputs on Smart TV

Anyone else have an issue? Installed Ignite on my Smart TV. Once I paired it and shut it off. Every time I turn it on it goes to the input screen on the tv. I have to select the input each time before I can watch tv.       ***Edited Labels***

Szaboc by I've been here awhile
  • 2475 Views
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Resolved! Reset/Upair XR15 Ignite Voice Remote

I bought a new receiver (switched from Sony to Yamaha). My Ignite remote no longer controls the volume and power functions anymore. I need to clear the codes in the XR15 remote so I can pair it to my new receiver. Going into remote setup doesn't allo...

Sparro by I've been here awhile
  • 8791 Views
  • 6 replies
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Ignite SmartStream

Just saw this on the Rogers Support page: Ignite SmartStream   As far as I can tell, Ignite SmartStream appears to be a new service where you can rent the Ignite TV set-top box without the Ignite TV service.  I haven't seen a formal announcement yet ...

-G- by Resident Expert
  • 4194 Views
  • 13 replies
  • 2 likes

Resolved! Separate Login for Ignite TV?

Is there any way to create a separate login for Ignite TV? I would like my kids to be able to watch TV on their iPads/computers, but I do not want them using the login info to access my Rogers account. It's not that I don't trust them... but I would ...

yyzguy by I've been here awhile
  • 1104 Views
  • 2 replies
  • 0 likes