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Forum Posts

Can't Watch Certain Channels On Ignite TV App

I cannot watch certain channels, says connect to your in home wifi, I am connected to my in home wifi, it does it on all devices, it doesn’t care if I’m on The gateway itself or the wifi pod provided by rogers, I’ve re installed the app, it makes no ...

JHRM by I've been here awhile
  • 2840 Views
  • 15 replies
  • 0 likes

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
  • 4866 Views
  • 8 replies
  • 0 likes

Resolved! Replace Ignite Remote

I've had Ignite for a number of years, and my remote is now worn out, with the main OK button now gone. Can you please send me a new one?         ***Edited Labels***

ToBanks by I've been here awhile
  • 117 Views
  • 2 replies
  • 0 likes

TOU.TV Ignite TV App Request

Hello/Bonjour, For people who don’t live in Quebec and whose first language is French, we don’t have access to tou.tv in the tv apps (like Netflix, Prime, etc.). It seems like an easy fix for you and a gesture of good faith toward the French Canadian...

desrojean by I've been around
  • 271 Views
  • 2 replies
  • 0 likes

Resolved! Ignite TV Channels - Error code is XRE 03137

All channels are in a state of ‘channel loading’. Have been experiencing this for the past few hours.Error code is XRE 03137       ***Edited Labels***

Dek1 by I've been here awhile
  • 14054 Views
  • 21 replies
  • 2 likes

Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 1000 Views
  • 5 replies
  • 0 likes

Resolved! Email notification of Preview channel changes ?

I just subscribed to Ignite TV a couple of weeks ago.  We realized that there were channels we could watch that were not on our list of subscribed channels.  I figured out that these seem to be channels that have a Free Preview running.  I know there...

chris243 by I've been here awhile
  • 196 Views
  • 5 replies
  • 1 likes

BritBox Log in Problems

My Wife got hooked on BBC First programming and decided she needs BritBox. OK, no problem. Oh wait...problem I am trying to sign in and can enter my email address but I cannot seem to m ove down to the password box. No matter what button I push, the ...

schmidtp by I plan to stick around
  • 120 Views
  • 1 replies
  • 0 likes

Paramount Plus?

Does anyone know if Rogers has any bundles that include Paramount Plus?  I've been looking, but haven't seen anything.   *Added Labels*

slb260 by I plan to stick around
  • 107 Views
  • 1 replies
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Using Alexa with Ignite TV

I would like to use my Ignite TV with Alexa from Amazon. I do not see a skill in Alexa that would permit this. How do I link my Ignite TV with Alexa so that I can use the Alexa app as an Ignite Remote to control the On/Off function of my Samsung UN55...

bobp3008 by I've been here awhile
  • 3875 Views
  • 8 replies
  • 0 likes

Resolved! New Voice Command Remote

Looking to possibly replace my remote as it's beginning to have some significant wear & tear.  Back button is cracked and direction pad is starting to wear through.  Just wondering how much a remote like that costs to replace.   Thanks.     ***Edited...

Jagg76 by I've been here awhile
  • 108 Views
  • 1 replies
  • 0 likes

Fed up

On March 27th my mother called Rogers and ordered a bundle that included 150 ignite internet,  home phone with Canada wide long distance and a tv package with 2 add on channels for $137/ month. She promised no installation or any other fees to get st...

Channel Lineup

Is there a way to get a printable channel lineup for popular channels for London         ***Edited Labels***

Colleen76 by I've been here awhile
  • 108 Views
  • 1 replies
  • 0 likes

Ignite Box not activated

The replacement STB arrived Tuesday. I have made many calls but yet to have my TV working. I got a "Device activation has failed due to error: 012." message.   *Added Labels*

cadlewis by I've been here awhile
  • 321 Views
  • 6 replies
  • 1 likes

PVR

Our PVR records shows we don't want and doesn't record the shows we set up. Every day it seems to reset back to the shows we don't want. I'm tired of deleting shows every day 3 times a day   *Added Labels*

Hervette by I've been here awhile
  • 184 Views
  • 3 replies
  • 0 likes

Scheduled Recording list "upside down" on web version.

Since sunday, when I select Scheduled on the web browser version, the list of recording is "upside down", today's recording is all the way to the bottom and the furtherest is on top. it can be annoying to check what show is still set to record the re...

Scheduled Recording order issue.png
ReneHache by I plan to stick around
  • 90 Views
  • 1 replies
  • 0 likes