Here are some reasons why you may see charges on your bill:
Activating or changing plans
You’ll see partial charges if you activated a service in between your billing cycles. Since we bill in advance, there may be partial charges on your first bill for the time period between the start date of services (activation date) and bill date.
Using wireless or internet data
Additional charges apply if you exceed your wireless or internet data usage limit. Overage fees are charged for each GB over your limit on our current plans.
Learn more about usage:
On a Share EverythingTM wireless plan? Manage your family’s data through MyRogers. Learn more about worry-free data management
Upgrading your device
You’ll see an extra device balance charge if you recently upgraded your device while still within the term contract for your old device.
Using your phone while travelling abroad
If you used your phone while in another country, you may incur additional charges for roaming. The charges will depend on whether your plan includes Roam Like Home™, you purchased a Travel Pack or incurred pay-per-use roaming charges.
Installing new services
Some of our services require professional installation by a Rogers technician which can come with a fee. Lesser fees apply when opting for self-installation on select products and services. Check out what products we have available for self-install here.
If you recently subscribed to or purchased third-party services through Rogers, you’ll see additional charges. If the third-party service is part of a Rogers promotion, you'll also see a credit to cover the cost.
Have you checked out our new self-serve hub at www.rogers.com/support ? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more.
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