How to return Rogers equipment
To return unused or disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge. Keep reading for more information.
Before you begin:
3. Complete Your Contact Information section.
Fill in all the mandatory fields:
First Name:
Last Name:
Email: (The email address in which to receive the waybill)
Address Line 1:
City:
Province:
Postal Code:
4. In the Item Details section, select the radio button beside Yes to confirm that the item(s) weigh less than 65lbs.
5. In the Email Notification section, check Exception or Delivery or both.
6. Click Continue.
7. Click GET LABEL.
8. Check your email (including your junk folder) for a copy of the return waybill.
9. Securely pack the items to be returned in a box.
10. Print the label and attach it to package with the items you are returning:
Internet: Internet modem/gateway, Power Supply
Mesh: Eero Hub and Beacon(s) with power supply, Ignite WiFi Pods
TV: Set top box, Remote Control/Convertor, Power cord/power supply
Home Monitoring: Touchpad with power cord/power supply, Black NetGear router with power cord
TV Remote: TV Remote (don’t include the batteries)
11. Drop off the package at any Canada Post office.
Internet: Internet modem/gateway, Power Supply
Mesh: Eero Hub and Beacon(s) with power supply, Ignite WiFi Pods
TV: Set top box, Remote Control/Convertor, Power cord/power supply
Home Monitoring: Touchpad with power cord/power supply, Black NetGear router with power cord
TV Remote: TV Remote (don’t include the batteries)
2. Bring the package to any Canada Post location.
3. Present the Canada Post representative with the return policy number PR823007.
No printer? No problem! Simply bring the return policy number indicated in the email received. The return label can be printed by the clerk at any Canada Post location.
If health or physical disability issues are preventing you from visiting a Canada Post location, please contact us.
The following rental items must be returned:
Internet
Mesh (Wall-to-Wall WiFi)
TV
Home Monitoring
Home Phone
Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!
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