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slow internet speed issues

theeraser90
I've Been Here Awhile

i've been having a weird internet problem for the last 2 months and i opened a rogers support ticket they havent fixed my issue until now so i thought why not post it here .

 

ok so i have the 250 down package was getting my full speed and everything fine until the problem started and video streaming websites are now extremely slow (i.e youtube) a video at 480p keeps buffering when in the past i could load a 4k60fps video in seconds . on (speedtest.net) i always test with 4 different servers on this website when the problem started on 3 of them (servers) the speed went down from 300 down to (20) down yes 300 to (20) . a couple of days ago at like 3 am for 5 min or so my internet problems were all solved youtube was extremely fast again and all the servers on speedtest.net speeds were 300+ again. but then after 5 to 10min the problems were back again . i am getting really frustrated it's been 2months like this and i think i will cancel my subscription with rogers if i dont find help in the next week or so.

 

couple of extra info 

1- my upload speed hasnt changed always cosistant full speed on all servers

2-  rogers sent a tech to my house and changed all the equipment it didnt help

3- downloading from somewebsites i get full speed while on most others max (20)

4- it seems that something is capping my speed because every where there is an issue the speed is exactly around (20) which is weird that it's always at the same speed

5- this happens 24/7 it didnt go away since it started except a couple of days ago

6- i have multiple devices in my house which i test my speed on 2 laptops and 1 pc and 1 iphone

7-whenever iam testing the speed i connect my testing device wired not wireless

8- i did reset and reboot and exchanged the modem and all equipment in my house it didnt help

9- i have the unlimited download package 

 

sorry for the long topic just trying to share all the info i got

 

thanks for help in advance

 

 

 

***Edited Labels***

 

 

 

115 REPLIES 115

Re: slow internet speed issues

@GeorgeCatubay15 can you have a look at the following post, specifically the modem wifi settings and the section on monitoring the wifi environment to determine the best wifi frequency to use:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 

I suspect that you're running into differences in the settings between the two modems and the possibility that the 4582 channel choice logic is not the same as your previous modem.  

 

Are you running a 2.4 or 5 Ghz device?  

 

Thinking about the problems that you're running into, its very possible that the latest trial firmware which was released to the test group today might be of some assistance in this matter due to changes in the wifi firmware contained within version 2.0.10.34T6



Re: slow internet speed issues

@christap18 one of the problems that we keep running into is the performance of laptops.  As the internet speeds increase, users automatically assume that their laptops will keep up with the internet data rates.  In more cases than not, we're seeing that the laptops can't keep up with internet speeds, wired or wifi.  I would say the the only exceptions to this are gaming and workstation class laptops.  The existence of a gigabit port onboard the laptop doesn't necessarily mean that everything beyond the port or port controller can support gigabit rates, and by that I mean somewhere in the 940 to 960 Mb/s range, which you can see from a CGNM-3552 and CODA-4582 modem.  You have to consider the processor speed, memory type and amount and hard disk type when you're looking to determine what component or components are responsible for the data rates that your seeing.  At the end of the day, you might conclude that the laptop in question can't support gigabit rates.  That will take a little homework, looking at the various component specs to determine that.  

 

For the wifi rates, please have a look at the following post, specifically the wifi settings and the section on monitoring you're wifi environment and selecting the best channel that's available for use:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 



Re: slow internet speed issues

cherriena
I've Been Here Awhile

Been paying for Rogers fastest residential internet services for the last 3-4 months, but have received probably their slowest residential internet services. Now Rogers is telling me it's my fault that I did not know until now.  

Currently on the phone for 30 mins waiting for a manager.

Re: slow internet speed issues

are you using wired or wireless connection to the internet? are your slow speeds experienced on either one? please let us know  cus if its just slow on the wifi wireless connection only, then its not a rogers issue ,wifi is not perfect and speeds are never guarenteed



Re: slow internet speed issues

jbjbj
I've Been Around

Internet Speed Suffering after modem and plan change

 

After I switched my plan and thus upgraded my modem, 

I have been experiencing internet speeds on all my devices (wired or otherwise) of 30-40mbps Max. Even though I am on Rogers Ignite 500

I was on the 250 plan before, and it was giving me speeds upward of 100+ 

 

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM 8.200 13 40.946
2 849000000 256QAM 6.100 2 38.983
3 855000000 256QAM 5.600 3 38.605
4 861000000 256QAM 5.000 4 38.605
5 579000000 256QAM 7.600 5 40.946
6 585000000 256QAM 8.000 6 40.366
7 591000000 256QAM 7.800 7 40.946
8 597000000 256QAM 7.600 8 40.366
9 603000000 256QAM 7.800 9 40.946
10 609000000 256QAM 7.300 10 40.366
11 615000000 256QAM 7.500 11 40.946
12 621000000 256QAM 7.600 12 40.366
13 303000000 256QAM 4.700 1 38.605
14 639000000 256QAM 8.100 14 40.946
15 645000000 256QAM 8.200 15 40.366
16 651000000 256QAM 8.300 16 40.946
17 657000000 256QAM 8.100 17 40.366
18 663000000 256QAM 7.900 18 40.946
19 669000000 256QAM 7.900 19 40.366
20 675000000 256QAM 7.800 20 40.366
21 681000000 256QAM 7.700 21 40.946
22 687000000 256QAM 7.600 22 40.366
23 693000000 256QAM 7.500 23 40.366
24 699000000 256QAM 7.900 24 40.946
25 705000000 256QAM 7.700 25 40.366
26 711000000 256QAM 7.500 26 40.366
27 717000000 256QAM 7.400 27 40.366
28 723000000 256QAM 7.200 28 38.983
29 825000000 256QAM 7.500 29 38.605
30 831000000 256QAM 7.000 30 38.983
31 837000000 256QAM 6.700 31 38.983
32 843000000 256QAM 6.400 32 38.605

Re: slow internet speed issues

 

Hello, @jbjbj

 

Thank you for joining the Rogers Community Forums and sharing your experience. I appreciate posting the Downstream signal levels which are on a little higher side and should not impact the download speeds.  

 

Usually, on a wired connection for both 250u and 500u packages, you should get a little more than the package speed. 

 

Would you please also post the Upstream signal levels?

 

Cheers,

RogersMoin

Re: slow internet speed issues

crooks
I've Been Around
I've had Rogers for 11 days... the technicians have been out twice...
Rogers needs to admit there speeds as advertized are wrong...I've had technicians out twice and hours on the phone... the best the can do is 30 percent
Of the speed sell. it does seem to be capped off at a low max or they needto fix their infrastructure.

Re: slow internet speed issues

Gdkitty
Resident Expert
Resident Expert

That is the key part.
It might be a more local issue, something in the infrastructure or the most local node to where you are.

Generally otherwise, in most cases, Rogers is able to provide the advertised speeds, if not more.
I am on the 100u plan, and can regularly get 130+ on wired.
There are others on here on the 250 or higher packages, and are able to get get that or slightly higher regularly.


That would be a question to you, how/where are you doing the testing.  Was it on a wired connection?

Re: slow internet speed issues

TECHHEAD
I Plan to Stick Around

@Gdkittywrote:

That is the key part.
It might be a more local issue, something in the infrastructure or the most local node to where you are.

Generally otherwise, in most cases, Rogers is able to provide the advertised speeds, if not more.
I am on the 100u plan, and can regularly get 130+ on wired.
There are others on here on the 250 or higher packages, and are able to get get that or slightly higher regularly.


That would be a question to you, how/where are you doing the testing.  Was it on a wired connection?


For the most part, I do get slightly better speeds than the 500u plan I am on.

 

BUT the past couple of days have been brutally slow, to the point where it takes quite a few refreshes to just login or display any page.

Coincidentally I have had a terrible static issue on my Home Phone over the last three days.

 

Brutal.jpg

 

Re: slow internet speed issues

Good morning @TECHHEAD!

 

Going from better than expected to brutally slow is quite a precipitous drop. I don't want to leave you hanging with speeds like that! If your phone also has static on the line, there must be a physical issue present that we'd need to send a tech to investigate.

 

Please PM us so that I can run some tests and make the arrangements with you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: slow internet speed issues

TECHHEAD
I Plan to Stick Around

@RogersCoreywrote:

Good morning @TECHHEAD!

 

Going from better than expected to brutally slow is quite a precipitous drop. I don't want to leave you hanging with speeds like that! If your phone also has static on the line, there must be a physical issue present that we'd need to send a tech to investigate.

 

Please PM us so that I can run some tests and make the arrangements with you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey


@RogersCorey,

Thank you for suggesting some options but I got the internet figured out.

 

This slowness was eating at me as I have two identical laptops one Win7 the other Win10.

The Win10 was working flawlessly the Win7 was slow as molasses.

 

After testing/changing patch cables, using another port on directly on the router. It came down to disabling a couple of settings on the network adapter driver.  Found some references on the Interweb about "disabling of offloading"

I am now acheiving 20+ Mb on my upload and decent download speeds when the network/node is not busy.

Just need to call in to have the phone side looked at.

 

Maybe this might help others that have one system at home that is sluggish.

 

offloading-001.jpg

 

offloading-002.jpg

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