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slow internet speed issues

I've Been Here Awhile

i've been having a weird internet problem for the last 2 months and i opened a rogers support ticket they havent fixed my issue until now so i thought why not post it here .


ok so i have the 250 down package was getting my full speed and everything fine until the problem started and video streaming websites are now extremely slow (i.e youtube) a video at 480p keeps buffering when in the past i could load a 4k60fps video in seconds . on ( i always test with 4 different servers on this website when the problem started on 3 of them (servers) the speed went down from 300 down to (20) down yes 300 to (20) . a couple of days ago at like 3 am for 5 min or so my internet problems were all solved youtube was extremely fast again and all the servers on speeds were 300+ again. but then after 5 to 10min the problems were back again . i am getting really frustrated it's been 2months like this and i think i will cancel my subscription with rogers if i dont find help in the next week or so.


couple of extra info 

1- my upload speed hasnt changed always cosistant full speed on all servers

2-  rogers sent a tech to my house and changed all the equipment it didnt help

3- downloading from somewebsites i get full speed while on most others max (20)

4- it seems that something is capping my speed because every where there is an issue the speed is exactly around (20) which is weird that it's always at the same speed

5- this happens 24/7 it didnt go away since it started except a couple of days ago

6- i have multiple devices in my house which i test my speed on 2 laptops and 1 pc and 1 iphone

7-whenever iam testing the speed i connect my testing device wired not wireless

8- i did reset and reboot and exchanged the modem and all equipment in my house it didnt help

9- i have the unlimited download package 


sorry for the long topic just trying to share all the info i got


thanks for help in advance




***Edited Labels***




115 REPLIES 115

Re: slow internet speed issues

I Plan to Stick Around

OK maybe one more reply, I just called a rogers tech, explained to him what is going on and i was disconnected. He hung up the phone. . . Terrible customer service.Being disconnected after explaining to a tech and waiting on hold for a long time has happened numerous times to me in the past 3 years. I am quitting Rogers, I am so done and fed up with this company.  And as soon as Bell gets in my building with Giga this month they can kiss my cash goodbye.

Re: slow internet speed issues

So much for 100mb...I've been getting between 1 and 20 on their own speedtest link.  Outside of theirs I get max 10.


Re: slow internet speed issues

Outside of the rogers speedtest, you have to be careful of the 'location' is chooses for you, it can make a big difference.
EG:  Waterloo.  It trys to give you a waterloo endpoint.   Except that to get to that waterloo endpoint, it has to go TO toronto, and then back to waterloo (due to the pathing on how it has to get there).  You get better speed tests choosing a toronto server.  (and even the toronto servers, you'll get a varying range of speeds... the TELUS one on works best for toronto)


If you want to take a few moments to check and post your signal levels, we could see if anything is a miss there to be causing the issue. (not to say its not a back end, or something else issue).

I am on the 100mbps here.. just pulled 103mbps (due to speedboost)

Re: slow internet speed issues

I Plan to Stick Around

outside of using a speed test, I was just playing a game of leage of legends which lags so bad now since of course we are in primetime.  I use pingplotter to see what is happening, explain 100 percent packet loss and look where the errors are, they are Rogers Nodes.  This internet quality is dispicable and Rogers claims of reliable internet are false and a far stretch from the truth.



Re: slow internet speed issues

@RadioStar you've got problems at the first node.  That might be due to the Multiple Dwelling Unit (MDU) which would be installed in the utility room downstairs, or possibly due to the neighborhood node.  If your building is large enough, it would most likely be an MDU.  Any discussion that you have with tech support should include a signal check on your modem and the same check with other modems connected to the MDU or to the neighborhood node, which ever it might be.  I suspect that your neighbors are having the same issue.  Its certainly worth chasing this down.  If you do not get a satisfactory answer from the first line tech support, ask to speak with a manager, and arrange for a visit by a senior tech.


You indicated that you're anticipating switching to Bell Fibe when the building is connected.  If Bell only brings the fibre to the MDU, then you will still have the same problem to contend with.  That would mean that Bell is still relying on the MDU and the copper cabling from the MDU to your apartment.  If Bell brings fibre to every apartment, then yes, you would bypass the existing MDU and cabling.  Just be prepared to see the same issue, depending on how Bell wires the building. 

Re: slow internet speed issues

Its quite possibly they might Datalink.

Somone i know online, they were posting on twitter a few weeks ago, they were down in Toronto.. that the building was being wired with FTTH.. a fiber outlet in each unit.

Re: slow internet speed issues

I Plan to Stick Around

I hope they do a separate connection, I think that is what the flyer said but cannot recall.  one thing is sure, everyone on my building is with Rogers as this was confirmed by my building manager.  I did place a call back to inquire but from what I understood if I switched I would be the only Bell Internet customer in the building (is a midrise) and I believe they have a separate box, so even twisted cable out would provide better stability.  As for the MDU probably the other poster is correct, but its not just at the MDU.  There is significant traffic and jitter on the nodes, could be my neighborhood, but it also appears in the Vancouver Node which is where my traffic is being sent before reaching Riot servers.


From one congested node in Toronto 4000km away to another congested node in Vancouver, to New York and then to Chicago.  Seems like an awfully long trip given Toronto and Chicago are across the pond from each other.


I will see what Bell says, my call to Rogers today was uneventful, the first call the tech disconnected on me after being on the phone and hold for 30 min.  Not impressed.  I called back spoke to another and will log a ticket if needed after I speak with Bell as I have called numerous times to Rogers and there has been no improvement.

Re: slow internet speed issues

I won't argue that there are significant delays and jitter downstream, but, I think that the majority of the problem is the first node after the modem.  Looking at the data captures you also have at least one image which shows significant delay to the modem, which itself is unusual.  Personally I'd be calling in, again and again to resolve the first hop issue, be it building MDU or neighborhood node.  Solve that problem and see what happens to the remaining path to the Riot server.  Fwiw, building MDU issues have proven to be a challenge to resolve for some reason, so, it takes persistence and perseverance to see that its corrected.


When you talk with Bell, ask them if they intend to install FTTH (Fibre to the Home) which should mean that your apartment will have a fibre drop somewhere in the apartment itself. 

Re: slow internet speed issues

I Plan to Stick Around
Thanks for the info, I will ask Bell and I will call back to Rogers and ask for a manager and see where it takes me.

Re: slow internet speed issues

I'm a Senior Contributor

Here's an update on my issue.  I was on a Skype for Business call last night around 9:30pm ET - the lag and garbled audio was horrible.  After the call, I ran a speed test - a lovely 2Mbps down, but upload remained unaffected at 10Mbps.  I ran another PingPlotter session to (wirelessly via my iPhone) and the pings spiked to over 400ms with 8% packet loss.  I didn't receive a call back from Rogers so today I decided to call in for an update.  The CSR informed me that the ticket status was "in progress" and being investigated by network engineers.  There were notes in the ticket that mentioned an area-wide problem, which wasn't a surprise since the first CSR that logged the ticket for me last week told me there were issues when he pinged several modems in my neighbourhood.  The CSR I spoke with today also mentioned that Rogers is "rebuilding the network" in several areas, which I can only assume means network enhancements.  I'll call back in for another update on Thursday if I don't hear back from them first.

Re: slow internet speed issues

I've Been Around

Very slow internet speeds  6PM To 12:30AM




I Have Ignite 250u for years now I’ve been having slow speed problem for fast 6 months only after 7pm to 12:30 am its been happening every few months. the first time I noticed in January and then in February 3rd time in June problem still exist

First time in January its happened around middle of the month 6pm-12pm opened a ticket called back few days later they closed the ticket because they didn’t find anything, again opened a ticket and that escalated few more days and they closed a ticket because they dint find anything and its February. So as usual called the tech support went through all the name address and unplug plug back and they append a ticket called back they need it more information and they want to technician (told them the problem happens after 7pm) technician came 4pm and reported there was no problem and they closed the ticket. I called back and booked other appointment specifically told them send someone after 7pm, finally they send someone after 7pm he did all the checking and he saw the slow speed. End of the February the problem kinnda went away. I was happy finally they fixed.


Now it’s may end same problem is back opened a ticket June 6th few days later as usual they closed the ticket because they dint find anything, again opened a ticket it was open for a week or so they send a technician on June 20th (told them to send after 7pm) they guy was here 6:30 and he did the checking and he could see my speed is getting slow by the minute every single time he do speed test its getting worst. He went outside of the building checked something and said there was something wrong with the cables and he is going to talk to his supervisor. Next day 2 guys came around 12 pm checked the internet and said “it’s not just you the whole building is effected by something and they going to send someone to fix). Then I called back 27th to check up on the progress guess what they closed the ticked and the problem has been resolved told them I still have same problem opened a ticket and they also informed me its might take few days since its been happening for a month so I let do their thing. Today July 4th got a mail “You contacted us on 06/27/2016 about a Rogers Internet Service quality of service problem. Before this issue can be resolved, we'll need some additional information.” So I called back and gave them what they need it the ticket is escalated 48 hours


Hitron GCN3ACSMR (firmware version cable modem direct connection to computer

Wired connection 1Gb Port and Cat6 cable

I live in apartment

did a modem change didnot help anything


Here are the speed after 6pm-12:30am


6PM-7PM 170Mbps-120Mbps

7PM-8PM 100Mbps- 60Mbps

8PM-12AM 30Mbps-5Mbps (some time less page wont even load)

12AM-12:30Am around 90Mbps

after 12:30AM or 1AM get around 310Mbps-325Mbps


Upload remain same as 20Mbps



Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 639000000 256QAM  -3.900 128 38.605
2 591000000 256QAM  -3.500 121 38.605
3 597000000 256QAM  -3.900 122 38.605
4 603000000 256QAM  -4.000 123 37.636
5 609000000 256QAM  -4.300 124 38.605
6 615000000 256QAM  -4.200 125 37.636
7 621000000 256QAM  -4.300 126 38.605
8 633000000 256QAM  -4.000 127 38.605
9 645000000 256QAM  -4.400 129 37.636
10 651000000 256QAM  -4.800 130 37.356
11 657000000 256QAM  -4.800 131 37.356
12 663000000 256QAM  -5.300 132 37.356
13 669000000 256QAM  -5.100 133 37.356
14 675000000 256QAM  -5.100 134 37.356
15 681000000 256QAM  -3.200 135 38.605
16 687000000 256QAM  -3.300 136 38.983
17 693000000 256QAM  -3.400 137 38.605
18 699000000 256QAM  -3.300 138 38.605
19 705000000 256QAM  -3.500 139 38.605
20 711000000 256QAM  -3.300 140 37.636
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 10000097 ATDMA - 64QAM 55.750 --- 6400000
2 23700000 ATDMA - 64QAM 44.000 7 6400000

 If anyone have any idea what is going on I am almost at the pont to cancel my servies and get a slow speed from other provider at least i will get a full speed beetween 6Pm-12Am the only time i am home and the only time i use


sorry for bad gramer

Thank you all in advance

Re: slow internet speed issues

You either have cable problems or possibly a building MDU problem.  In the case of large apartment buildings, there can be a Multiple Dwelling Unit (MDU) located in the utility room in the basement to provide data distribution to the whole building.  So, you might be on an MDU, or, once again depending on the building size, you might be connected to a neighborhood node, as is typical in a residential area.  Judging by your comments about the whole building being affected it sounds like an MDU, which would be beyond the contract tech's responsibility and possibly knowledge as well, so, he or she would call for the maintenance staff to determine what the problem is and correct it.


At the present time your downstream signal levels are slightly low, but that wouldn't cause any issues.  The signal to noise ratios are good as well.  The problem is the upstream levels.  You should have three upstream channels running in the 36 to 40 dBmV range.  You only have two upstream channels running and one of them is at the extreme upper DOCSIS limit.  So, that is either a cable issue, or possibly an MDU issue.  In any event, you need to call tech support, indicate that you only have two upstream channels running with the upper one probably about to fail as well, and ask the CSR to run a signal check on the modem.  The check should fail automatically which should then lead to a follow on conversation aimed at getting a tech to visit your home at you're earliest convenience.  


Rogers: 1-888-764-3771

Re: slow internet speed issues

I've Been Here Awhile

Hello all,


I recently upgraded my internet to ignite 100u with 100dl/10up less than a week ago and I've experiencing really slow download speed. The upload speed seems to be fine, it hovers around 10mb. The download speed can dip as far as 5mbs but also hovers from 10-50 and rarely over 110mbs? I noticed that my speed is at its lowest around 11am-6pm. In the evening it becomes slightly better hovering around the 20-60 area most of the time. I've tested the speed on my computer with a cable connected to the modem and my laptop through wifi and recieved similar results. I have a CGN3ACSMR router that I recieved last week. My desktop computer and ps4 are wired connected to the modem, with also a laptop, phone, and digital thermostat via wifi.

This problem was also present with my old internet package and modem, it lasted a week before I decided to call customer support. I presumed it was due to my modem which is at least 6 years old and the rogers agent told me that my old internet package had a dl of 30mbs which led me to upgrade my package and router currently. I've also had a problem in the past 2ish years where everytime I would try to load a webpage I would get a error saying "DNS probe finished no internet" and lose internet connection. I would restart the router and it would be fine for around an hour before it returns. This problem would persist for a couple of weeks and then disappear, it has happened in 4 occassions. 

I doubt the problem is with my modem but my actual internet connection? Maybe the cables are too dated? It's been at least 6 years, maybe more, since it was installed. Can it be a problem with the connection with the whole neighbourhood? Thanks for the help!


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandWidth
138596000ATDMA - 64QAM50.25013200000
223700000ATDMA - 64QAM51.00036400000
330596000ATDMA - 64QAM51.00026400000

Re: slow internet speed issues

@flycasual3989 you have at least one problem, maybe two, on the go at the present time.  The first is some type of cable and/or connector problem.  This results in the upstream signal levels which are at the DOCSIS limit of 51 dBmV for three or four channel TDMA.  Rogers uses 52 dBmV as a failure point for some reason.  The normal signal levels are 0 dBmV on the downstream with a signal to noise ratio of 36 to 40 dB, so, your downstream levels aren't too bad. The upstream is normally in the 36 to 40 dBmV range.  As the signal losses thru the cable increase, the modem steps up the output power in order to maintain comms with the neighborhood node.  You're just at the point of starting to lose the output channels one by one as there is a maximum output power limit for the modem.  Call tech support and ask the CSR to run a signal check on your modem.  That test might just pass.  I wouldn't be surprised given that Rogers uses 52 dBmV.  Hopefully it will fail and the result will be a tech visit to your home in the next day or two.  In the event that the test does manage to squeak by and pass, advise the CSR that 5 to 50 Mb/s on a 100 Mb/s plan is not acceptable and that the download rates you are seeing are not acceptable.  Be rather forceful on this if necessary.  If you have any other issues such as pixelating images on cable tv or problems with home phone service, indicate that as well.  On a 100/10 Mb/s plan, with good signal levels, you should be seeing around 130 Mb/s for peak download rates during a speedtest.  When you run the speedtest use the Toronto Telus server or Rogers


Once the cable / connector issue has been rectified, the next question is the modem to neighborhood node performance.  You can test that by using pingplotter, or WinMTR.  Pingplotter is available from  It will run in pro mode for about 14 days and then downgrade to free version if you don't buy a licence for it.  There are free, standard and pro modes available, so you can go freebie version or buy a licence for one of the other two modes. Running pingplotter will allow you to determine if there are any issues from the modem to the neighborhood node or beyond, to your selected target, which could be a gaming server, google, or any other server of your choice.  There is a File ... Save Image function that will save the current image, which can then be inserted into a post so that we can see if there any any problems between the modem and neighborhood node or beyond.


WinMTR is a text version of a network test and will show the trace to the target and times to the target.  Same idea as pingplotter though, it can be used to look at intermediate hops, such as modem to next node to determine if there are any problems just reaching the neighborhood node.  This can be downloaded from   This is an updated version that can be used for IPV4 or IPV6 traces.  


In either case, if you run the program at various times of the day, morning, noon, early evening, late evening, you will soon see if there are patterns to the problem times, such as in the evening when people are home and the load on the neighborhood node increases.   This can result in poor download rates, high ping times and out of spec signal levels.  


So, in either case, you can post the results in the forum, text or image for us to have a look at.  The image will require moderator approval to make it avaialable to the public but that isn't a problem. 

Re: slow internet speed issues

I've Been Here Awhile



I have yet to call Rogers since I'm waiting for my internet to act up again before calling, strangely my internet has been fine the whole day. I downloaded pingplotter and this is what I got at 7:30 pm when my dl speed 129 mbs and 11 mbs upload (tested on Rogers speedcheck). Wasn't sure how to use it so I just used google as the server. Thanks for your help!

Re: slow internet speed issues

@flycasual3989, can you delete the graphic from your post as it contains your modems IPV6 address.  If that was an IPV4 address, ie: or something along those lines I wouldn't be concerned.  Whenever you post those image captures, open it with something like Microsoft Paint and wipe out the first IP address if its an IPV6 address.  


And... can you try the following.  Run the same test but let it run for 200 pings or more.  When its running, right click on the top title bar that shows the column headings and select MAX from the popup menu.  Drag that column over and park it next to the MIN column so we can compare the two fields.  At the top there is a Focus drop down selection menu.  Select that and choose "All" to use all the data in the average ping time calculation. On the bottom, right click and select something like 10 minutes for the bottom time display.  Do the same image capture as before, but wipe out the first IPV6 address when you save it.  I'm curious about what the max number will be over a longer time period.  


When you have time, can you log into your modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for one of the following sequences:

a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;

b. any of the following which indicates that you are connected to a Cisco Systems CMTS.


1. CMTS-MAC=00:05:00
2. CMTS-MAC=00:12:43
3. CMTS-MAC=00:14:f1
4. CMTS-MAC=00:1e:be
5. CMTS-MAC=00:1f:ca
6. CMTS-MAC=e0:2f:6d                        Note: there may be other Cicso MAC addresses
                                                                                as well which are not on this list yet.

Please let me know if you have the CMTS-MAC=00:17:10 sequence in your DOCSIS EVENTS log.


Don't wait to call tech support regarding the signal levels.  They won't improve on their own and the sooner that situation is corrected, the sooner you should see uninterrupted service.



Re: slow internet speed issues

I've Been Here Awhile

I left pingplotter on for a while so it has a lot of pings but here it is, I also did not find any CMTS-MAC=00:17:10 adresses, or any of the other ones you posted. There was a different CMTS-MAC address however. Alright, I'll call them tomorrow about the signal levels.

Re: slow internet speed issues

You have packet loss just getting to the first node beyond the modem, so thats not good.  Hopefully by addressing the situation that is currently affecting your signal levels, all of the packet loss on that trace will disappear.  

Re: slow internet speed issues

I'm a Reliable Contributor

I have the 500/20 package and when I try watching HD videos online from Rogers On Demand, the videos keep buffering and it is really annoying as if I am on dialup.


Are there any issues in my area (Meadowvale and 401 in Scarborough?)  I tried restarting my modem and I had no improvement.  I am using Cat 6 wiring so it is not a wifi issue and my signal levels I think are OK.  Please advise.


Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 645000000 256QAM 0.600 9 35.780
2 591000000 256QAM 2.200 1 36.610
3 597000000 256QAM 2.600 2 37.636
4 603000000 256QAM 2.300 3 36.610
5 609000000 256QAM 2.200 4 36.610
6 615000000 256QAM 1.400 5 36.610
7 621000000 256QAM 0.700 6 36.387
8 633000000 256QAM 0.100 7 35.780
9 639000000 256QAM 0.200 8 35.780
10 651000000 256QAM -0.400 10 35.780
11 657000000 256QAM -0.500 11 35.780
12 663000000 256QAM 1.000 12 36.387
13 669000000 256QAM 1.400 13 36.387
14 675000000 256QAM 1.600 14 36.610
15 681000000 256QAM 1.900 15 36.387
16 687000000 256QAM 1.200 16 36.610
17 693000000 256QAM 0.400 17 36.387
18 699000000 256QAM 0.000 18 35.780
19 705000000 256QAM -0.800 19 35.780
20 711000000 256QAM -1.300 20 35.780
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 42.000 2 6400000
2 23700000 ATDMA - 64QAM 40.500 3 6400000
3 38596000 ATDMA - 64QAM 44.000 1 3200000






Re: slow internet speed issues

I've Been Here Awhile

Hello community! I am experiencing some weird speed issue when using web browser (both Chrome and Edge) and Youtube. Currently, I am using ignite 250u package and my laptop is directly connected to Rocket Modem with no Bridge mode or other set ups (if there is any, I am not expert on this). I live in Downtown Toronto area, Saint Nicholas Residence to be exact (very close to Yonge and Bloor). 


Since last week, sometimes accessing UofT webmail and accessing other websites take unusually longer time or even few rare occasions time out message pops up. Try to watch videos on Youtube on 720P or 1080P (since I have no limited data usage so why not lol) causes significant lag (very choppy video stream, stop and loading, stop and loading and it repeats). This happens on both my laptop and cell phone (Wi-Fi), try to watch something on Youtube become downright annoying. Funny thing though, the internet speed comes back normal for sometime then the speed problem ensues after certain time. Another thing that I need to mention is that when I try to speed test on the link that provided by Rogers does not work at all (freezes during download speed test) but doing on other site works ok, and result shows nothing wrong at all. Download speed is also fine, but using web browser and clients like Steam, EA Origin and Uplay is lot slower now days. 


So I am curious whether this has to do with fact that the package that I am using for more than a year is gone now (found out yesterday) or has to do with the Rogers Ethernet line that installed in my condo that is giving me trouble cause around the area where I live, there is ongoing construction that replacing older hydro pipelines to new ones for few weeks, maybe this somehow affecting the Ethernet speed? 


Here is my DOCSIS WAN. 


ps. Is it good idea to upgrade package to 500u? If I do that, do I need to change router to the newer one?


DOCSIS Overview
Network Access Permitted
Subnet Mask
DHCP Lease Time 😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 645000000 256QAM 1.800 15 38.605
2 579000000 256QAM 2.200 5 38.605
3 585000000 256QAM 2.200 6 38.605
4 591000000 256QAM 2.300 7 38.983
5 597000000 256QAM 1.600 8 38.605
6 603000000 256QAM 1.900 9 37.356
7 609000000 256QAM 1.800 10 37.636
8 615000000 256QAM 2.500 11 38.605
9 621000000 256QAM 2.000 12 38.605
10 633000000 256QAM 1.500 13 38.605
11 639000000 256QAM 1.900 14 37.636
12 303000000 256QAM 0.900 1 35.780
13 651000000 256QAM 2.200 16 38.983
14 657000000 256QAM 2.000 17 37.636
15 663000000 256QAM 2.000 18 38.605
16 669000000 256QAM 1.700 19 38.983
17 675000000 256QAM 1.800 20 38.605
18 681000000 256QAM 2.400 21 38.605
19 687000000 256QAM 2.400 22 38.605
20 693000000 256QAM 2.000 23 38.605
21 699000000 256QAM 1.500 24 38.605
22 705000000 256QAM 1.300 25 38.605
23 711000000 256QAM 2.200 26 38.605
24 717000000 256QAM 2.500 27 38.605
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 46.000 3 6400000
2 13696000 ATDMA - 64QAM 44.250 1 6400000
3 23700000 ATDMA - 64QAM 45.000 2 6400000

Re: slow internet speed issues

Hi @itssunnyday,


Welcome to the Community Forums, and thanks for reaching out!


Inconsistent speeds are definitely a pain.  Your 250u plan should totally be able to stream YouTube without much buffering or lag.  Very odd that you have the same issue on a wired connection and via Wi-Fi.


If you'd like us to take a closer look, please send us a private message @CommunityHelps and we can run some tests and figure out what's going on.


For more information on our private messaging system, check out our blog.


Kind regards,