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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 32980 Views
  • 4 replies
  • 9 likes

Resolved! wifi calling on LG G5

I am a new Rogers customer. Went to the local store and selected the LG G5. Since I have a weak signal back home, I specifically asked about the wifi calling option. I was told I would be able to use this option if the signal is too weak as it switch...

ld29253 by I've been here awhile
  • 13239 Views
  • 29 replies
  • 0 likes

Resolved! Unlock S7 Edge from another carrier

I got the S7 Edge from Bell in March. It was never used/activated. (Basically I swapped with my Dad at the store when he signed up with Bell - he never inserted the Bell SIM). I inserted my Rogers SIM thereby locking it to Rogers. It works perfectly ...

billsbury by I'm here a lot
  • 4689 Views
  • 4 replies
  • 0 likes

Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hey guys! Once again its the time of the year that Google announced their Pixel line up!! 1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My...

Meowmix by I'm a trusted advisor
  • 46763 Views
  • 459 replies
  • 1 likes

Resolved! LG G5 advertised with multi user but its not available

Hello, Rogers and LG advertising for the LG G5 clearly shows Android multi user and guest mode support (the avatar bubble in top right of the screen when on lock screen) but it seems to have been removed from the device for Rogers. Please add back in...

Ribbys by I've been around
  • 7800 Views
  • 4 replies
  • 0 likes

Resolved! not able to send or receive picture messages?

I recently picked up the Samsung Galaxy Ace 2x and a voice plan with no data which included unlimited text, picture and video messaging. When I try to send or receive pictures, I am not able to do so.  I called in to Rogers and was told that I must h...

Big_dog by I've been around
  • 45323 Views
  • 15 replies
  • 0 likes

Resolved! Question about the new - Nokia 3310 - and 2G network shutting down

Hi,   I was interested in getting one of the new Nokia 3310's but I read that it runs on 2.5G. Since Rogers will be shutting down its 2G network in the near future, does that mean the phone wouldn't work anymore after that? Or does that only mean tha...

icecap by I've been here awhile
  • 11449 Views
  • 16 replies
  • 0 likes

Passport call on the Rogers network

Hi there, About the end of May my Blackberry Passport could not make calls on the Rodgers network. I have a share everything plan with my children and their phones work but mine does not. I have been to the outlets and worked with the service desk bu...

PgPCq by I've been around
  • 3233 Views
  • 1 replies
  • 0 likes

Mobile Internet Flex Rate Billing/Proration

The plan: $60 up to 5 GB $75 up to 10 GB $90 up to 20 GB $110 up to 50 GB $145 up to 100 GB   Hypothetical example: I am 15 days into a 30 day billing cycle, and use 22 GB. Rogers and Bell customer service reps will both tell me their service is pro-...

falkenjeff by I've been here awhile
  • 5839 Views
  • 7 replies
  • 1 likes

Resolved! Android 7.0 Nougat Updates

Does anyone know when the Android 7.0 Nougat update will be available to phones like the Samsung Galaxy S7 and S7 Edge?

HakimG by I've been around
  • 52693 Views
  • 163 replies
  • 1 likes

Resolved! windows 10 with sierra rocketstick

I have been using the Rocketstick with Windows Vista but have had to upgrade to a new computer with Windows 10.  Now the Rocketstick automatically installs, but when I try to use it, nothing happens.  The lights are on on the Stick, but on the Connec...

crisco111 by I'm here a lot
  • 16400 Views
  • 18 replies
  • 0 likes

Resolved! Unable to use Phone Overseas

I am not able to use my phone outside of Canada. Every time I travel I get a message unable to register SIM on the network. I believe there is a block on account since I lost my phone oversees a few years ago and called Rogers to place a block. I tal...

Resolved! Next Box 3.0 and PVR Extender

Can anyone confirm whether the 1TB PVR extender is compatible with Next Box 3.0? When I connect the two, I get a message indicating the Next Box 3.0 cannot format the extender as it is not functioning properly. Thanks for any input         ***Edited ...

lorne35 by I've been here awhile
  • 15549 Views
  • 43 replies
  • 0 likes

Resolved! Rogers DNS cache

I am trying to find out how often Rogers clears its DNS cache.   Here is the issue:   My wife has a website on her own domain. It was hosted by host1. She has now moved to host2. However, if someone enters her URL into a browser and they are using Ro...

gwilki by I plan to stick around
  • 8842 Views
  • 8 replies
  • 0 likes

Resolved! LTE Advanced

Is there any way to check if Rogers has LTE-A in my area?

rweather by I'm here a lot
  • 9485 Views
  • 7 replies
  • 0 likes

How can I test if the phone rings and vibrates satisfactorily?

If I want to test if the phone initiates calls I can dial *611. To test the ringtone and vibrations for SMS I can send from the internet a 2WAY Text message to my phone. However, I do not know how to do the same test for incoming voice calls. Is it p...

bogdanlazar by I plan to stick around
  • 5444 Views
  • 4 replies
  • 0 likes

Resolved! HD Voice Calling possible with Non-Rogers store bought Note 8?

Hello, I am trying to get confirmation if HD Voice calling would work if I was to buy a Note 8 from the Samsung store vs Rogers store.   Wife:  S7 Edge - Rogers store bought phone - Rogers SIM - HD Voice Calling capable My next phone: Note 8 - Samsun...

dnsh by I've been around
  • 2263 Views
  • 1 replies
  • 0 likes