Good evening @Steph17,
Welcome to the Community:)!
It's convenient to have an unlocked device. We can definitely assist you with your request. Please reach out to us via PM @CommunityHelps so we can complete your request for you. Our private messaging system is explained in this blog.
The Rogers Community Forums hours of operation are Monday-Sunday 8AM-Midnight ET.
However you can reach out to us via via Twitter @RogersHelps or on Facebook.com/Rogers 24/7.
Happy New Year :).
Thanks for your first post!
We would love to assist with the device unlock request.
Please send a private message to @CommunityHelps so we can locate your information on our file and get started.
If you aren't familiar with our private messaging system please click here