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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

2,250 REPLIES 2,250

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@rgottinger wrote:

@robindp wrote:

Hello @yyz64,


@yyz64 wrote:

You don't actually think that signal strength could affect the fact that I cannot enter channel changes because the remote response is so slow.Or use the guide or watch a recorded show.

And again a reboot is not going to affect your signal strength.You'll also notice in the thread some people are speculating that there might be a memory leakage issue.But that would just point back to where? Oh yeah software.


Just my 2 cents - low signal strength will definitely cause slow response and drag the performance of the box down. I am not sure if this is because the tuner has to work harder to receive and process the signal, but it does cause slowdowns. I have seen this on my NextBox 2 and 3. 

 

You are correct - rebooting will not fix a signal strength issue - only a technician can do this. 


And that was my point but someone has made his mind up and that is that


Ok, you've lost me. First you opine that the slowdowns may be a signal strength issue. Yet you correctly assert that rebooting will not fix a signal strength issue.

 

But clearly I and others have found that a reboot IMMEDIATELY fixes the slowdown, so that seems to preclude a signal stregth issue per se.  So which way are you arguing? 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Attila_
I Plan to Stick Around

Those of you who think this is a hardware or signal issue lose sight of the fact that a reboot does indeed fix the problem - for a short time. Clearly, this means it is a software issue.

 

I suggested - about a 100 pages back - that the software problems can be compounded by bad updates issued by Rogers. Depending on the state of a machine, an update that does not set/reset all parameters correctly for the new version will leave the updated machine in an unknown state. This can cause machine specific gremlins to appear and while exchanging the machine may get rid of these gremlins, a better way is to do a factory reset and save yourself a trip to the store.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around
And common sense and logic would say software. You hit the nail on the head in the 2 posts above .A reboot is not going to fix a signal issue or a hardware problem,Doesn't leave much does it. I did have a signal issue before.And it did not cause my boxes to slow down at all.All 3 of my next boxes (4642,8642 9865) all lost channels.Couldn't get alot of channels but the boxes speed was not affected.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Ok, you've lost me. First you opine that the slowdowns may be a signal strength issue. Yet you correctly assert that rebooting will not fix a signal strength issue.

But clearly I and others have found that a reboot IMMEDIATELY fixes the slowdown, so that seems to preclude a signal stregth issue per se.  So which way are you arguing? 


Hello,

I didn't opine anything - I stated it outright. I have had digital cable for more than 15 years, and currently have 5 digital boxes (one still running SARA) and 2 DTA-50s. I can tell you for a fact that low signal strength causes digital boxes to slow down - I have seen it,  and I have seen those same boxes improve after a technician replaced old cables and splitters. 

 

Rogers knows this, which is why they ALWAYS send a technician out to check things as the first step after recommending a reboot. This has been their procedure since digital cable was a thing. 

 

Yes, I did state that a reboot will not fix a signal strength issue. This is common sense and does not conflict what I said before. If you fix the signal strength issue then the box speeds up to whatever is normal for the box and software combo you are running. 

 

Finally, I did NOT say that signal strength is the only thing that causes a box to slow down. I have gone from SARA to RTN to Navigatr 1.0 to Navigatr 2.0. Obviously, software on the box can use different levels of resources which can change how fast or slow the box operates. Navigatr is bloated and runs slower than RTN did - this is not in dispute. I am simply offering what I have seen to 'point out' to the previous poster that signal strength (specifically: a weak signal) can slow a box down. 

 

RE: A reboot helping to temporarily speed up slow NextBox 3s - I don't doubt you have seen this, but this issue is not affecting everyone. I have an NB3, and it has been operating at a decent speed without slowdowns since the RTN days (last issue was January 2015). There are issues with it (Navigatr issues) but slow speed is not one of them. 

 

Both weak signal and poor software can slow a box down. It is not a "one or the other" thing. I hope this clears things up, and eliminates any confusion. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around
So would a weak signal strength be "fixed" by doing a reboot?No And that is what does temporarily fix the issue.It seems to fix it for a while.For me 3 weeks until it reappeared.
Would a weak signal strength affect the playback of a previously recorded show? Ie the FF/REW functions aren't being responded to without a lag by the PVR? I wouldn't think so.Take a look at the other forum I referenced and you'll see there are people affected by this problem.It's not everyone but that doesn't make it any less real.And in every case I see guess what corrects it.A reboot. Resetting the software and clearing the memory out.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

robindp
I'm an Advisor

Hello @yyz64,

You missed the point of my last two posts. I am saying that a weak signal can slow things down. This is a known problem - and why Rogers "checks signals" when you call in and complain of a slow cable box. 

 

BUT 

 

I am still not disputing that the software slows things down. Navigatr is clearly slower than RTN or SARA on the same box. 

 

To answer your question:

Yes, a weak signal can effect the playback of a previously recorded show if another show is being recorded at the same time. I have seen this on my bedroom NextBox.  Again, the box has to work harder if you have a junk signal coming to it. 

 

If another show is not recording - keep an open mind - there may be more than one thing causing your issues.  It could be a bad HDD, corrupt recording, loose coax cable to the back of your box, etc. -- these things are never simple or easy to troubleshoot!

 

What did Rogers say when you called in to report your issues?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@robindp wrote:
Ok, you've lost me. First you opine that the slowdowns may be a signal strength issue. Yet you correctly assert that rebooting will not fix a signal strength issue.

But clearly I and others have found that a reboot IMMEDIATELY fixes the slowdown, so that seems to preclude a signal stregth issue per se.  So which way are you arguing? 


Hello,

I didn't opine anything - I stated it outright. I have had digital cable for more than 15 years, and currently have 5 digital boxes (one still running SARA) and 2 DTA-50s. I can tell you for a fact that low signal strength causes digital boxes to slow down - I have seen it,  and I have seen those same boxes improve after a technician replaced old cables and splitters. 

 

Rogers knows this, which is why they ALWAYS send a technician out to check things as the first step after recommending a reboot. This has been their procedure since digital cable was a thing. 

 

Yes, I did state that a reboot will not fix a signal strength issue. This is common sense and does not conflict what I said before. If you fix the signal strength issue then the box speeds up to whatever is normal for the box and software combo you are running. 

 

Finally, I did NOT say that signal strength is the only thing that causes a box to slow down. I have gone from SARA to RTN to Navigatr 1.0 to Navigatr 2.0. Obviously, software on the box can use different levels of resources which can change how fast or slow the box operates. Navigatr is bloated and runs slower than RTN did - this is not in dispute. I am simply offering what I have seen to 'point out' to the previous poster that signal strength (specifically: a weak signal) can slow a box down. 

 

RE: A reboot helping to temporarily speed up slow NextBox 3s - I don't doubt you have seen this, but this issue is not affecting everyone. I have an NB3, and it has been operating at a decent speed without slowdowns since the RTN days (last issue was January 2015). There are issues with it (Navigatr issues) but slow speed is not one of them. 

 

Both weak signal and poor software can slow a box down. It is not a "one or the other" thing. I hope this clears things up, and eliminates any confusion. 


I agree that a weak signal can do lots of bad things, including slowing a box down. No confusion there. Your assertion that it is not "one thing or another" - also agree completely.

 

But we have been talking here on this thread about slowdowns that are immediately cleared by a reboot. That should have nothing to do with signal strength is all we are saying. The issue of signal strength is in fact largely irrelevant to the issue being reported here.

 

But @rgottinger said "someone has made his mind up and that is that" which was condescending and erroneously dismissed our valid conclusion.

 

Bottom line, can we stop talking about signal strength now since it is a red herring for those of us experiencing the chronic slowdown. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hello @DrMike,

This thread contains info about Navigatr in general, not just the chronic slowdown issue.

 

But I accept your suggestion to move on - as my original post in this mini-thread of ours said, "just my 2 cents".  

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

What they did was get me to reboot the box and open a ticket.I tolfd them I know a reboot will fix the problem.Temporarily.They need to figure out why  the problem keeps returning and affecting some boxes.I'm sure in the next couple of days I'll get a message that the ticket has been cleared.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

remaxman
I'm a Reliable Contributor
Lost my on demand service again. Reboots don't do anything.
Steve

Re: UPDATED NextBox Navigatr - December 2015/January 2016

denisecanuck
I Plan to Stick Around

Has anyone else noticed the navigator guide is not taking into  consideration the time shift on Sunday at 2 a.m.

My older pvr guide shows 1 am and then 3 am 

 

The navigator shows 1 am, 2am and 3 am.

As a result the shows that normally start at 8 p.m on Sunday are being listed at 7 pm.

 

Am I missing something here??

Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

@denisecanuck Wow! I have an 8300 with the SARA Guide and on Sunday I see 1:00am - 1:30am -3:00am - 3:30am.   That's the night of the clocks get turned an hour ahead. Looks like your Navigatr is missing the time change. I wonder if they'll fix it in time. What if had been 1999? Would Navigatr have survived Y2K?


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

denisecanuck
I Plan to Stick Around

I think the "old ones" are better than the "young ones" and I mean people and pvrs!!!!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

That's true.I was just  thinking the other day that since Scientific Atlanta  sold out that the newer generation of boxes has far more problems and are less reliable.So much for progress.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Hi all,

 

9 March 2016.

 

Here's a new one. Turned on the 9865HD Nextbox today.   - Nothing!!

Couldn't get a thing. the PVR and TV were on but just a blank screen.

Checked source and all the usual stuff.   I had to unplug it to reboot and then it worked. 

 

When will Rogers realize that this HW/SW combination is defective? 

Unfortunately, you just can't take this defective product back to the store. 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

The change to DST is handled differently by different devices/firmware.  For example the SA8300HD with SARA has 2AM Sunday "missing" to compensate for the time change. While Navigatr has programming shown at 2AM Sunday, but the programme timing thereafter is "incorrect" by 1 hour.  (I assume this "incorrect" time will be corrected by the firmware at 2AM)  I believe it was the same with RTN, but I can't remember for sure.

 

I suggest people check all their various devices on Sunday morning to see if the time is correct and to see if  existing scheduled recordings (series and single) are set properly.

 

It's also probably not a bad idea to wait until Sunday to programme in any new recordings for next week, rather than now.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

OLDYELLR
I'm a Senior Advisor

I also noticed that the Zap2it Guide skips an hour.  If anyone is curious enough they can schedule a recording from 1:00am to 4:00am and see what they get.


Rogers PayGo. Location: S-W Ontario

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@User14 wrote:

Hi all,

 

9 March 2016.

 

Here's a new one. Turned on the 9865HD Nextbox today.   - Nothing!!

Couldn't get a thing. the PVR and TV were on but just a blank screen.

Checked source and all the usual stuff.   I had to unplug it to reboot and then it worked. 

 

When will Rogers realize that this HW/SW combination is defective? 

Unfortunately, you just can't take this defective product back to the store. 

 


Funny, I just turned on 9865HD and it worked just fine.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

molly222
I Plan to Stick Around

@57 wrote:

The change to DST is handled differently by different devices/firmware.  For example the SA8300HD with SARA has 2AM Sunday "missing" to compensate for the time change. While Navigatr has programming shown at 2AM Sunday, but the programme timing thereafter is "incorrect" by 1 hour.  (I assume this "incorrect" time will be corrected by the firmware at 2AM)  I believe it was the same with RTN, but I can't remember for sure.

 

I suggest people check all their various devices on Sunday morning to see if the time is correct and to see if  existing scheduled recordings (series and single) are set properly.

 

It's also probably not a bad idea to wait until Sunday to programme in any new recordings for next week, rather than now.


I noticed this the hard way...had one off recordings scheduled for Sunday and now they're all gone.  All series scheduled recordings are there, but the times are all shifted by an hour.  I had Navigatr for the last time change and I can't say that I remember this problem coming up???

 

Can a ROGERS MODERATOR please confirm to all of us that the guide will be fixed as of Sunday at 2:00 a.m.  I just want to ensure messing the guide up was on purpose and that it will be fixed accordingly (thank-you).

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@molly222 wrote:

@57 wrote:

The change to DST is handled differently by different devices/firmware.  For example the SA8300HD with SARA has 2AM Sunday "missing" to compensate for the time change. While Navigatr has programming shown at 2AM Sunday, but the programme timing thereafter is "incorrect" by 1 hour.  (I assume this "incorrect" time will be corrected by the firmware at 2AM)  I believe it was the same with RTN, but I can't remember for sure.

 

I suggest people check all their various devices on Sunday morning to see if the time is correct and to see if  existing scheduled recordings (series and single) are set properly.

 

It's also probably not a bad idea to wait until Sunday to programme in any new recordings for next week, rather than now.


I noticed this the hard way...had one off recordings scheduled for Sunday and now they're all gone.  All series scheduled recordings are there, but the times are all shifted by an hour.  I had Navigatr for the last time change and I can't say that I remember this problem coming up???

 

Can a ROGERS MODERATOR please confirm to all of us that the guide will be fixed as of Sunday at 2:00 a.m.  I just want to ensure messing the guide up was on purpose and that it will be fixed accordingly (thank-you).


I just checked on a scheduled series where the next scheduled episode to record is after the time change and instead of showing that is is going to record from 10 to 11 pm (correct time slot), it has it showing as being schduled to record from 9 to 10 pm (incorrect time slot; when presumably there will be a whole other program going).  

 

It may be as simple as when the system time changes over at 2 am on Sunday that all will be "re-slotted" accordingly, but I have zero faith in anything Rogers or Navigatr at this time. I will be checking ALL of my scheduled series after 2 am on Sunday and I hope I don't have to delete them all and re-do every single one of them. *THAT* might be the last straw for me.....

Re: UPDATED NextBox Navigatr - December 2015/January 2016

denisecanuck
I Plan to Stick Around

Yes, 

Can someone from Rogers confirm for us that the correction will be made.

I will still be checking it myself Sunday Morning and not setting any further recordings till then.