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Should I Make the Switch to Ignite TV?

jjjjy7
I Plan to Stick Around

I currently have Digital VIP cable (I was grandfathered), CRAVE, Hollywood Suite, all the time shifting channels and Internet 150u with mesh network.  I am paying $150 per month.  My contract ends very soon and despite my best efforts, I can't get anywhere near that price for a new contract and would have to shift to the Premier package as they won't allow me to continue with VIP.  Rogers is offering me free installation for ignite and 1g internet for about the same price I would be paying if I stayed with Digital cable.  My question:  given the troubles that so many are having with Ignite, should I make the switch?

 

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279 REPLIES 279

Re: Should I Make the Switch to Ignite TV?

Square
I'm a Reliable Contributor

I can not edit my posts.  I meant that the channel I was on CP24 is the same after pausing and unpausing.  Another channel like CBS, live is DD5.1, pausing and unpausing it is still DD 5.1

Re: Should I Make the Switch to Ignite TV?

57
Resident Expert
Resident Expert

@Square wrote:

1. I can not edit my posts. 

 

2. I meant that the channel I was on CP24 is the same after pausing and unpausing.  Another channel like CBS, live is DD5.1, pausing and unpausing it is still DD 5.1


1. You should be able to edit your posts for up to 2 hours.  Click the "gear" at the top right of your post when you're logged into the forum and a dropdown menu should appear to allow you to "Edit Reply" as one of the options for up to 2 hours (I believe).

 

2. So, you pause live TV and it's DD2.0 when watching the "recorded/paused" programme - for example if you pause, then rewind a bit and play a portion of the programme that was "recorded"? Or after pausing for a while do some FF, but not up to the point that you are "live".  This doesn't make any sense since you say that all recorded programming is improperly encoded DD5.1. Do Rogers possibly have different servers or something is done differently for "paused" programming vs. fully recorded programming?

 

Is CBS proper DD5.1 when you watch the "recorded" part of the paused programme as discussed above?



Re: Should I Make the Switch to Ignite TV?

57
Resident Expert
Resident Expert

Upon further thought, what might be happening is that while a programme is still airing live (and you pause it) the audio format is not changed. However, much like the "media shrink" that is done on a 9865 (or similar) PVR, sometime after the initial recording, that saves about 40% of the disk space, the servers then "shrink" the file to save server space at some later time.  In addition to server space, it may also save a bit of bandwidth during playback...

 

During this "shrink" they could change to improperly encoded DD5.1 perhaps saving a small amount of server space since only two channels are present. I would have thought this is very small relative to the video portion of the file, but perhaps it's worth it if they're stuck for server space.

 

It would be interesting to start playing a recording several seconds after it's finished recording to see if the audio format changes immediately after the programme airs, or whether some time needs to pass before the audio is "bastardized," if you catch my drift.  Record a programme, then view it immediately after the live programme ends.



Re: Should I Make the Switch to Ignite TV?

Square
I'm a Reliable Contributor

Thank you for the edit tip.  I think one of the technical reps was saying something about the servers.  Ya, it's strange, only the Recordings, like if you went to press List on the Nextbox 3.0 and played the recording, the recording would not play back in it's proper encode.  I tried 2 channels and both using Live + pausing and FF and RW keeps the proper encode.

Re: Should I Make the Switch to Ignite TV?

Square
I'm a Reliable Contributor

I just tried a recording.  As soon as it was done recording, played back and was un proper encode.

Re: Should I Make the Switch to Ignite TV?

Hi Community! I hope you're keeping warm on this snowy afternoon!

 

We’re sorry for the inconvenience you’re experiencing with your recordings.  The removal of DD+ is a temporary situation that we are addressing and should have a resolution for all recordings shortly.

 

Regards,

RogersCorey

Re: Should I Make the Switch to Ignite TV?

Square
I'm a Reliable Contributor

Shortly is ??, before I switch back to Digital and have to go through all this mess again.

Re: Should I Make the Switch to Ignite TV?

StuartRadford
I Plan to Stick Around

Ignore TV - Research before you make change to Ignite

 

Just spoke to consiege service to see if I can revert back to Navigatr from Ignite....answer NO.
So I have a service that I don't really like and paying approx $30 a month more for it.

Re: Should I Make the Switch to Ignite TV?

Square
I'm a Reliable Contributor

Oh I can switch back to Digital, but my dilemma is how long do I wait? @RogersCorey says this sound issue will be fixed soon, so how long to wait?  Not really want to go through all this mess again. 

Re: Should I Make the Switch to Ignite TV?

jr687
I've Been Here Awhile
RS111
I have exactly the same issues. Techs have been out multiple times. I have upgraded to 500. I have the pods. The service is absolutely terrible. Recordings don't have all of the audio. The system cuts out regularly. Absolutely hate ignite. Should have stayed with the boxes.
I don't know enough about changing all the wxtenders and resetting everything.
Has been about 9 or 10 months now of just terrible service.

Re: Should I Make the Switch to Ignite TV?

Gdkitty
Resident Expert
Resident Expert

I wonder if anyone who is having major ongoing issues (have had techs out, have pods, etc so its not necessarily a wifi or similar issue)
should be posting WHERE they are located??

As there are some people who dont have the same issues.

That maybe some of it is area located.. the back end servers feeding THAT area?

Re: Should I Make the Switch to Ignite TV?

jr687
I've Been Here Awhile

I am extremely frustrated with this system. Someone from Rogers apparently came to the front door and asked about the service. He advised I contact the upper management group. No time for this.

Just putting up with it for now. Soon I will check into Bell. In the meantime I will put up with sporadic audio in my recordings and constant glitchy service.

I like the concept of the ignite with the remote access to everything but the application itself is terrible.

I have had at least 3 techs out. "Signal is good. Just turn it off and back on and it will work. Sometimes ignite has a hard time connecting" HUH?

Try the pods, try up grading from 150 to 500.

Did both, no difference.

Would try the mesh but apparently that has issues as well.

???????

Re: Should I Make the Switch to Ignite TV?

-G-
Resident Expert
Resident Expert

@jr687  Regardless of whether the provider is Rogers, Bell or any other company, IPTV requires that your Internet connection is working properly and that your in-home network is working properly as well.  If you ever start seeing strange issues such as audio dropouts or channel changes not being instantaneous, it's often not enough to simply reboot the set-top box.  A reset will clear most problems but the reset also has to be done in the correct order:

 

  1. Unplug the power connection from all of your Xi6 set-top boxes
  2. Unplug the power from the XB6 modem, wait a few seconds, then power it on again.  Wait for the status LED to turn solid white.
  3. Power up the set top boxes

I have only had to do this on a few occasions but in all cases it cleared any problems that I was experiencing.  (I also had to do this COUNTLESS times as well when I was a Bell Fibe TV customer.)

 

In other cases, Wi-Fi connectivity issues can also cause a different set of problems.  I perform a home Wi-Fi health check on a regular basis and make sure that I'm not suffering from any local Wi-Fi issues before I perform the full reset.  It's a frustrating fact of life that my neighbours can (and have) made configuration changes to their Wi-Fi networks and that this, in turn, has affected the stability of my Wi-Fi.

 

If all else fails, call Rogers Tech Support for further assistance.

 

The fact that Rogers techs have confirmed that "your signal is good" is encouraging.  Hopefully a proper reset is all that will be required to get your Ignite TV service working well again.

Re: Should I Make the Switch to Ignite TV?

Deeenuts25
I've Been Around
it works great! and u only need 1 remote control for everything. when i first got it installed, tv didnt work, internet went down. but rogers came fix it quickly twice! now it runs flawlessly. hope that helps!

Re: Should I Make the Switch to Ignite TV?

synodontis
I've Been Here Awhile

I just had an Ignite 1gb install today - TV and Internet, no phone -  and thought I would add my .02.

I am thrilled.

2000 sf bungalow, last several years have had Rogers cable - recently advised my bundling was expiring in December and I contacted them - price was going to go up 27%.

No can do I said.

They offered Ignite with an offer I couldn't refuse - maybe because they installed Fibe in my neighbourhood last fall -  and I agreed, before I read any reviews.

Set it up on Sunday for Tuesday install - comedy of errors until Tuesday and my appointment wasn't adhered to. Call concierge - mistakes made and I wasn't really scheduled in the system after all by the 2 earlier concierges I had spoken to.

I was ticked off after all the phone calling, waiting - but the last concierge I got on Tuesday after calling in about the missed appt seemed more proficient. Promised an install today, less than 24 hrs later.

Then I started reading the reviews and must say I was a little paranoid about moving ahead and almost cancelled this morning at 9:00 before my 12-2 appt.

I had a 12-2 appt and the tech showed up at 2:45 - I was very perturbed and the scenarios were running through my head.

Anyways, I cooled down and figured let 'er rip - there are larger problems in life if it doesn't work out. How bad can it be, really.

This isn't to say I don't feel for those folks that have had issues - I've been there on other services and it isn't fun.

Mu install took about 2 hours - router downstairs / extender upstairs / 2 TV boxes - worked like a charm. All my devices linked up automatically with no issues - the biggest hassle was entering my Netflix account/Prime Video sign-ins for the first time.

I'm no techie and I don't want to know about speed/channels/SSID's/band spanning, blah, blah, blah - bottom line -  is my signal good enough to power my stuff equal to or better than what my digital was giving me.

First impressions with my system in the last few hours - TV picture seems   clearer and sharper with colors also popping a little more - both my wife and I feel the same.

Remote/voice is really nice as well as all the other features which I will learn over the next little while. It is leaps and bounds above the old cable system. Did I really need all the features, NO - I wouldn't know how to use 3/4 of them but there are some very neat features that I will use.

I am very satisfied with the tech and the outcome and so far feel comfortable with my decision to make the switch - the features are night and day. 

It's like comparing the first cellphones and the smartphones of today, literally.

All automatically executed after power up - tablets linked, check - phones, check - my Bluesound audio devices which I was worried about, check - Lennox WiFi thermometer, check - everything seems as it should.

Back to life and not worrying about worst-case scenarios.

Re: Should I Make the Switch to Ignite TV?

Charles1234
I Plan to Stick Around

Rogers Hamilton here (I’ve heard the Rogers system is different in Hamilton)

 

Received a notice from Rogers that I would have to trade in my Arris system the boxes they gave me back were defective, other customers at the Rogers store expressed the same concerns what Rogers was swapping for was terribly inferior (6 tuner whole home PVR as compared to a single terminal dual tuner). Not to mention the employee at the Rogers store screwed something up and billed my account $1,367 for these garbage boxes. 

 

Decided to switch to ignite and it took about a month to get a tech to install first appointment no one showed up so that was quite frustrating. 

 

Installation was quite easy I helped the tech since I know the wiring and my basement has a drop ceiling. Main hub is in the main level living room with 1 terminal on each level (two storey house plus basement) 

 

Service has been pretty good but my complaints would be:

I’ve noticed a bit of stuttering watching 4K channels

My internet speeds seem slower then they should be (500u) 

Trying to watch Ignite on my girlfriends laptop at her place would not work at all

No casting from mobile app

Future recordings schedule is all messed up (recording old/duplicates when I want to record new episodes only)

 

Almost forgot to mention the Cable utility box is right out front my house on my property the Rogers technician said this would for sure make things run more smoothly and had to actually install a splitter because the signal strength was too strong so not sure if this is making the experience better for me as compared to complaints I’ve read. 

 

Also so now that ignite has prime video I don’t have to use my terrible 65” Vizio built in app. 

 

Edit: also no optical output on the ignite terminals which is pretty much the standard now.

Re: Should I Make the Switch to Ignite TV?

Miramichi NB.  Zero issues here, definitely an improvement over Fibe TV.  The only disadvantage is the 15MB upload rate when compared to Fibe internet. 

Re: Should I Make the Switch to Ignite TV?

@Woodsie1 
I am guessing you have direct fiber?

Just a not for others reading.  Direct fiber is not available everywhere.
Regular Fibe (where if even if that is available... like me I cant get it), is a max 10 upload.

Re: Should I Make the Switch to Ignite TV?

Kromtara
I Plan to Stick Around

The switch to Rogers Ignite TV made sense for our family.  We will save more than $700 annually compared to separate providers for home phone and Internet / TV.  Rogers offered free installation.  We now have consistent Home Phone, TV and Internet services on every floor of our house and use the Rogers Ignite app to control access and security. We can access services from anywhere via the Internet.

 

I have more details on our personal installation experience here: https://communityforums.rogers.com/t5/Ignite-TV/Rogers-Ignite-TV-Installation-Experiences-Questions/...

 

Re: Should I Make the Switch to Ignite TV?

cnapp23
I've Been Here Awhile

Switched to Rogers ignite a month ago. Have issues with it DAILY!!! Freezing, black screen, mouths are lagging far behind from the sound. It’s extremely frustrating. Can’t even watch TV. So mad we made the switch. Been with Rogers for 10+ years but about to make the switch to Bell. We have to unplug the modem 10+ times a day. I will tell anyone to avoid getting ignite at all costs!!!

Re: Should I Make the Switch to Ignite TV?

Bplayer
I'm a Trusted Contributor

Sorry to hear about your poor experience. That is not typical. What have your done to try and resolve the issues, or have you been hoping that it will go away by itself? You did not provide any details on your setup, and it seems you are just venting rather than trying to find a solution. You might be surprised about the help you could get here.