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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying β€œDevice Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says β€œ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is β€œ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

I havent received an email or text but remember I can't even see my reservation lol

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Jkennedy1

Very nice!!!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

johnsegers
I'm here a lot

feeling relieved! Finally received a text and email that the device has shipped to my store for pick-up. Now the waiting game begins πŸ™‚

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I plan to stick around
Funny how this reservation system works.... seems like there are lots of people with low numbers not getting updates. I wonder if it depends on what region you are in....

I am #14 for silver, and I am still in progress. I'm not too concerned about waiting a day or 2 bit.

However, I do agree with others that we should be getting it before the walk in customers. After all, we are already loyal rogers customers.

Until then, I have my trusty Ole note 3!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @robx7fcna

It might be but seems like even low numbers are getting shipped out. I know its not region but it might have changed no one has said anything.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @johnsegers

Very nice! Still waiting to see if i will get one lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

How will I know if they have my phone or not?? Are they suppose to email me or an I just to check the 'Device Registration' every 5mins.
If it still says 'In Progress' in the morning can I still pick it up or do I have to wait?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around
Trade up your note 4. You'll get 200 + 110. The note 5 you can personally sell for way more. Im selling mine for 500 Saturday fyi πŸ‘Œ

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @poetic1743

Once the device has been shipped, they will email you and let u know its on route to the store u picked.

if the status shows IN PROGRESS the they might have not shipped it out yet or they have BUT they have not changed the status which seems to be the case here with most of us. Call before going to the store please. Always do that as its better for the you too

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

rligsay
I'm here a lot
Just got the text message to tell me my phone has shipped. Checked the status on my account to verify and it is marked as "shipped".

I was #700ish in line for onyx black.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

If mine still says 'In Progress' tomorrow and my store doesn't have it....Does anyone want to give me theirs Smiley LOL

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

biks21
I plan to stick around

Hey guys, found a reliable screen protector from spigen available on amazon. It's worth a try! The company has really good reviews for their protectors in the past for s6edge and S7!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @rligsay

Very nice!!! πŸ™‚

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @biks21

Thanks! I might get it!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Creaulx
I plan to stick around

What is the trade-in value on a Galaxy S5?  My Flextab is finally at $0, and I'm wondering how much the Note 7 will end up setting me back.  I see someone mentioned the Note 4 will get you the $200 trade-in promo value plus $110?  Is that correct?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jay00funk
I plan to stick around

I think I just broke my mouse button from hitting refrsh so much lol I'm still "In Progress". The thing I think making people fustrated is the progress status means they have the phone, it's begun the shipping proccess... Yet isn't shipped yet. That makes no sense. I picture a bunch of elves hording the phones while evily laughing as they build forts with them or something.

 

Anyone who gets theirs tomorrow...  I'm envious kinda way. lol High fives, though.

 

Those who did get the 'call', where are you from?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Creaulx

The trade-in Value is $200 with this promo but device must be in working condition and no damage on it.

No that is not correct. They will ONLY get the $200 promotion. The actual Rogers trade-up value does not count for this promotion.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@jay00funk wrote:

I think I just broke my mouse button from hitting refrsh so much lol I'm still "In Progress". The thing I think making people fustrated is the progress status means they have the phone, it's begun the shipping proccess... Yet isn't shipped yet. That makes no sense. I picture a bunch of elves hording the phones while evily laughing as they build forts with them or something.

 

Anyone who gets theirs tomorrow... You suc*k in the I'm envious kinda way. lol High fives, though.

 

Those who did get the 'call', where are you from?


Toronto,Ontario

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hello @jay00funk

LOL oh man! 😞

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

robx7fcna
I plan to stick around
Ok, just got confirmation email and text that mine has shipped! #14 silver.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Creaulx
I plan to stick around

Thanks Meowmix, that's what I thought.  Wondering if you think the price will drop in a month or so, trying to get the best value for the money.  My S5 is still working great and no visible damage, so I'm on the fence about whether I should go for it now or hang on for a few months.  Opinion?