Rogers Ignite and wired TV Boxes

[Daver99]

I upgraded to Rogers Ignite in the fall and so far love it.  The odd glitch but picture and sound quality are amazing.  The ROgers guy came and setup my Modem and TV boxes on it's own WiFi network on the modem and setup the Eeros in bridge mode, so essentially a large WiFi mesh  network.

I also have my own network which I get internet from off the back of the ROgers modem to my router and have both wireless and wired throughout the house.

I tried connecting the Arris tv boxes to my network via a hardwire CAT5 drop, but found the Rogers TV box connects to both the Rogers WiFi and my wired network and creates intermittent issues.  THere are not many options on the TV box to forget or remove wireless networks.  How do I prevent these devices from connecting to both Networks?  I did powercycle the tv box to pick up the wired network.

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[RogersMoin]

Hello, @Daver99. 

Welcome to the Rogers Community Forums! 🙂

I'm thrilled to know you are loving the Ignite TV experience. Thank you for joining the Community and for your detailed post. 

If I correctly remember @Biollw one of our Community member has hard wired a couple of Ignite STBs successfully. 

@Biollw - would you please provide your insights on this matter?

Cheers,

RogersMoin

[EugW1]

Uh oh. This is concerning to me. I am on Digital TV, but would consider going Ignite if the prices come down this year.

The problem is one spot has iffy wireless. Good enough to get signal but not reliable. So I ran CAT6 there. I want to be able to prioritize Ethernet over wireless.

[Daver99]

I think it will work. I have yet to turn off the Rogers wifi network and move the mesh to my network. I am thinking that once I do that, the STBs may forget about the old wifi and not connect to both. I was just curious if anyone else has come across this yet

[RogersCorey]

Hello @Daver99!

Have you had an opportunity yet to test out that solution? Let us know how it goes!

Regards,

RogersCorey

[Biollw · Accepted solution]

 @RogersMoin wrote:

Hello, @Daver99. 

Welcome to the Rogers Community Forums! 🙂

I'm thrilled to know you are loving the Ignite TV experience. Thank you for joining the Community and for your detailed post. 

If I correctly remember @Biollw on of our Community member has hard wired a couple of Ignite STBs successfully. 

@Biollw- would you please provide your insights on this matter?

Cheers,

RogersMoin

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I do not have the rogers mesh network...to be clear.

I have 2 of my xi6 hard wired into my network and 1 is connected to my wifi.

All works perfectly fine. If the wired net is not connected it will attempt to connect wifi IF it has the wifi info stored then it automatically connects to my wifi, if wifi data is not there then it prompts you to find and configure a wifi connection.

[Daver99]

Thank you for the response. It’s sounds as if I proceed with my plan I will have a working solution.

[mr_keldor]

The tech set up my basement Xi6 on the Ethernet port. It is for sure only 100mb! Motion pixelation was horrible!! I installed a wireless router in AP mode off the same 1000mb switch as the Xi6 was plugged into. I disconnected the Ethernet to the Xi6 and connected it to the WiFi and the motion pixilation mostly disappeared. This is counter intuitive but the Xi6 works better on WiFi than direct connected! Very disappointing!

Hard wired Ignite STB will only connect at 100mb/s. It was my experience that this resulted in poor motion response. I reconfigured my situation to WiFi and my motion pixelation issues mostly cleared up!

[Daver99]

That explains the subpar quality when hard wired. I have also gone back to WiFi I was blaming my switch.

[SmileyEthan]

Hardwired is always better. Just make sure IPV6 is active on your router as most of the plug and play type routers default to having it off. You do not need separate networks for cable boxes if you have a decent hardwired configuration.

[Daver99]

I know IP6 is better, but is it going to solve the pixelation problem on the ethernet port on the tv box when it maxes out at 100mb?

[-G-]

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@Daver99 wrote:

I know IP6 is better, but is it going to solve the pixelation problem on the ethernet port on the tv box when it maxes out at 100mb?

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If you're experiencing pixellation, it does not have anything to do with the Xi6 "only" having a Fast Ethernet port.  100 Mb/s is not really a limitation because the bit rates for the media streams don't come anywhere close to that.

[Daver99]

So one would think.....so how is it that I only have issues with hardwired and typically watching sports.  Something is not right.  I have tried different network jacks, different cables, etc all with the same effect.  That really points me back to my switch - D-LINK DGS-1016D unmanaged, not top of the line but not cheapest either.  I have my routers QoS to give priority for streaming video.

I don't really want to buy a new switch to test a theory when my TV is fine on WiFi.

[Datalink]

@Daver99 whats the complete wired path, from the modem to the Xi6-A set top box?  Please include any house ethernet wiring and the switch.  

If you are using house ethernet wiring, have you checked it recently with a Lan Ethernet cable tester, just to see if there's any issue with the wiring or any connectors?

[-G-]

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@Daver99 wrote:

So one would think.....so how is it that I only have issues with hardwired and typically watching sports.  Something is not right.  I have tried different network jacks, different cables, etc all with the same effect.  That really points me back to my switch - D-LINK DGS-1016D unmanaged, not top of the line but not cheapest either.  I have my routers QoS to give priority for streaming video.

I don't really want to buy a new switch to test a theory when my TV is fine on WiFi.

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I also have some of my Xi6's hardwired and am not running into any issues whatsoever.  I currently have my XB6 in bridge mode and am using my own router, which is running OpenWrt.  I actually don't have any QoS configured because I don't really have any bandwidth constraints at the moment, even with my 150u Internet service, and also don't want to configure any policies where my router intentionally drops packets, or has to manage internal priority queues, or have anything configured that could slow down packet processing.

That said, I've also run into some cases where a hardwired Xi6 can run into some weird issues.  I had been running all of my Xi6's wirelessly but decided to switch to a wired configuration while I tested an old access point after a software upgrade.  The "new" wireless network was not entirely stable.  My Xi6's also joined the wireless network.  Even though the Xi6's only used wired Ethernet for sending traffic, something about the glitchy wireless caused them to not process video segments from time to time, and this, in turn, caused the video to freeze and the sound to drop out.  The problems went away as soon as I turned off that access point.

I also had another case where my Ignite TV service suddenly became unstable one day.  I thought that it had something to do with my setup but after a quick health check, everything looked fine on my side.  Apparently, Rogers had made some network changes and quite a few people were reporting issues with video freezing, problems with channel changes, etc.  To get things stable again, I unplugged my Xi6's, powered off wireless, my router, and the XB6... then brought everything else back up in the reverse order.  No problems since then.

So I can confirm that the Xi6's can behave strangely when wired.  I can also confirm that they can, and usually do, run perfectly fine when wired as well.

[ginsoaker]

Hola, I haven't moved yet but when I do, Ignite TV will be in my future.  All I need to know is there an ethernet port on the rear of the TV set top boxes?  If so, would I be able to run Cat5/6 from the set top box to, let's say my PS3?  Thanks in advance.  Cheers!

[Daver99]

The answer is yes, but there is still some controversy over quality when connected this way - there are quality issues with video.

Results seem mixed across this group with some having a good experience and others such as  myself having poor video quality when watching sports.  I am still in troubleshooting mode but have reverted all my connections back to WiFi.

I think you don't want to change your plans of running CAT 5/6 throughout your home, as I feel the issues will be eventually resolved.

[Datalink]

"All I need to know is there an ethernet port on the rear of the TV set top boxes?  If so, would I be able to run Cat5/6 from the set top box to, let's say my PS3?"

@ginsoaker just to clarify the situation, I'm assuming that your thinking about the new Ignite TV service which uses Arris set top boxes, (Xi6-A and newer Xi6-T) which are either wifi or ethernet fed.  So, yes, there is an ethernet port on the set top boxes, but, that ethernet port is used as the one and only wired connection to the modem.  From what we've seen so far, that port can't be used as an output port to some other device.  This particular version of the Comcast set top boxes do not have a cable port as is typical of the current generation of cable boxes, so its either ethernet or wifi connected.  

I'm not sure of what your planning when you say "would I be able to run Cat5/6 from the set top box to, let's say my PS3?".  In this case the answer would be no as the ethernet port on the set top box is an input port. 

If you're building a new home, or moving into a house where the basement is still open and you can run ethernet cabling to points on the main floor from the basement, then I absolutely encourage you to do so.  In fact, I'd go further than that, and run structured cabling that contains a mixture of cables in one bundle.  I'd look for a bundle that includes 2 RG-6 for internet/satellite/cable, 1 or 2 (preferrably 2) Cat-6 cables for ethernet, 1 one Cat-3 for telephone (preferrably Cat-6) and 1 single mode and 1 multi-mode fibre cable.  In places such as an entertainment center or office, I'd recommend running two, maybe even three bundles to provide flexibility and capability at those points. 

If that's the situation that you're in, definitely run cabling to every room and/or low voltage conduit which you can use to pull cabling thru in the future.  I've lost track of how many posts that I've seen where a new home owner decided to forego any cable installation and a few weeks or months later, determines that wifi alone won't cut it when their neighbours build around them and the wifi channels become crowded as those neighbours install their wifi modems and routers and mesh networks.  Suddenly, that wifi link to the 4k tv no longer works as it should, so, the new home owner ends up looking for any solution that works.   In the end, that usually leads to something like a powerline situation that can work, but, it won't work as effectively as ethernet or RG-6 cabling which could have been installed very easily in the build stage 😞 

[Daver99]

@Datalink Thanks for clarifying!

[-G-]

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@Datalink wrote:

If you're building a new home, or moving into a house where the basement is still open and you can run ethernet cabling to points on the main floor from the basement, then I absolutely encourage you to do so.  In fact, I'd go further than that, and run structured cabling that contains a mixture of cables in one bundle.  I'd look for a bundle that includes 2 RG-6 for internet/satellite/cable, 1 or 2 (preferrably 2) Cat-6 cables for ethernet, 1 one Cat-3 for telephone (preferrably Cat-6) and 1 single mode and 1 multi-mode fibre cable.  In places such as an entertainment center or office, I'd recommend running two, maybe even three bundles to provide flexibility and capability at those points. 

If that's the situation that you're in, definitely run cabling to every room and/or low voltage conduit which you can use to pull cabling thru in the future.

That's great advice!

When my house was being built, the budget was tight but I still opted for structured cabling and ran Cat 5e cable (the best available at the time) to each jack location.  I also had the builder install a few 1-inch conduits running from the main panel area in the basement to the attic so that I would have the flexibility to pull just about anything to 2nd-floor locations in the future.

[bvyas]

I am a Rogers Ignite customer. I had most of the gadgets (TV set top box, TV, Blu-ray player, Receiver, computers etc ) wire connected (LAN) with Rogers Modem. Also had three Velop pods in bridge mode. Rodgers modem in Gateway mode with WiFi turned off. There are several Gigabit switches as part of the network Everything worked great until last Friday 29th May when Rogers rolled out update.

Now no device can connect via wired connection. WiFi works fine. LAN connected computers show that no IP address has been assigned. Rogers provided wifi pods but I am not happy. Loved my stable wired network.

I can see in the Model setup that WiFi network has wide range of IP Address under DCHP (10.0.0.2 to 254) but for LAN there is only one IP address available (173.....) I believe that Rogers modem is not allowed to create more IP addresses on LAN side after update.

Over the phone support says that I have problem with switches of wires. i should use WiFi for everything. They replaced my Modem and I replaced the switch but no improvement.

Any suggestion to put my wired network back in action?