This topic was recently discussed in one of the Ignite threads, which I cannot currently find, however, this is "normal" for the Ignite service. See the following post on the topic:
https://communityforums.rogers.com/t5/Ask-an-Expert-Archives/Ask-an-Expert-Ignite-TV/m-p/426644#M53
Edit: I found the previous discussion, see link below.
It ended with the same link though...
One major difference between Rogers Ignite and Telus/Fibe is that the latter have onsite customer hardware for recording, while Rogers recordings are in the cloud, which makes a difference for "pause live TV" which is offered, but doesn't directly affect live TV, but may have an impact in how the entire process works, etc.
Hello, @amrits07
Welcome to the Rogers Community Forums! 😃
I know how important it is to get all of the details before making the switch to a brand new service.
To answer your question, there IS a slight delay in the video feed because it is over the Internet and the content must be buffered before it can play on your TV. Other than watching live sports the difference is negligible.
You can determine exactly how long the delay is by tuning into a channel that has the current time down to the second like The Weather Network.
I hope this helps!
RogersTony
@Md29 wrote:
Couldn’t agree with this more. I’m experiencing 10 second delays
He, welcome to the forum.
You are doing good. Looking at the clock on the Weather network, I am getting 30 seconds.
@SpeedyC wrote:
I just upgraded to Ignite a week ago.
Generally speaking a very positive experience.
However, I set my clocks to the clock at CP24.
You should set your clocks to your Computer, and failing that, to your Cell phone.
To get very accurate time on your computer, you can set a "time server" for synchronization.
On Windows 10, you can set a time server as follows:
How to change the time server on Windows 10
- Open Control Panel.
- Click on Clock, Language, and Region.
- Click on Date and Time.
- Click on the Internet Time tab.
- Click the Change settings button.
- Check that the Synchronize with an internet time server option is selected.
- Use the drop-down menu to select a different server. "time.nrc.ca" should be there.
A Canadian time server is "time.nrc.ca" ... You can read about it here https://nrc.canada.ca/en/certifications-evaluations-standards/canadas-official-time/network-time-pro...
W
@MikeC2 wrote:
I have the same problem.
Gotta hate when a friend calls about a Leafs goal that hasn't happened yet, at least not on my TV.
My delay is 24 seconds from anyone else's TV I have checked.
Rogers need to get a fix for this, sooner the better.
For the money I am paying monthly on a full bundle package, this is unacceptable!
To be 30 seconds behind is normal (and actually quite good) for IPTV with today's technology, and it would be very difficult to shorten this delay considering all the processing that needs to be done in the encoding pipeline. With other smaller IPTV service providers, the lag can be up to one minute.
@Haja wrote:
Wow 10 sec is good. I’m at about 30 sec. Worst service ever.
The delay on Digital Cable is shorter because less processing needs to be done up-front. and the signal does not need to be de-interlaced before it gets broadcast to customers. With a streaming service, all processing of the signal is done up front, and the incoming feed also needs to be transcoded and packaged into multiple profiles (for optimal delivery to different devices) with DRM/encryption, and streamed through a content delivery network. All of this processing is done IN REAL TIME, while achieving good video quality and high frame rates. It requires considerable processing power with very expensive equipment.
With other IPTV service providers, it is not uncommon for the preprocessing and streaming to introduce a one-minute lag.
The challenge is to strike a balance between acceptable lag and acceptable video quality. If the IPTV encoders get better and faster, I would rather see improvements in picture quality rather than reducing the lag. I would also happily accept even more lag if video quality can be further improved. There are other ways that lag could be further reduced (perhaps by a few seconds) while also improving picture quality, but this would also require changes to how the individual broadcasters distribute their source signals.
Constant rebuffering like I’m using dial up and not $250 wifi premium service!
That is definitely NOT normal. You have a problem somewhere, on your side, that needs to be addressed. An HD stream typically consumes only 10 Mb/s of bandwidth. That's not very much. If you are seeing constant rebuffering, it means that the set-top box is not receiving data fast enough, and stops rendering video when it runs out of data to decode.
FYI, I just found a thread on DSLReports where EBOX customers were complaining about the one-minute lag with their IPTV service. I also found a post explaining their IPTV encoding pipeline, and (a very simplified explanation of) what needs to be done from the time the source signal get received to when it gets streamed to their customers: https://www.dslreports.com/forum/r33015269- (and their implementation does not need to scale to support nearly as many customers as Rogers)
A 30-second lag is not great (when compared to Digital TV) but it also could be a lot worse.
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