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Rogers Ignite TV Streaming Delay on Live TV

leemer19
I've Been Around

Hi,

On the Rogers TV Premier +500 plan

I am experiencing latency delays of well over 10 seconds vs. traditional cable. For example, my colleagues will text me after a leaf goal - saying great goal!!, yet I have not yet seen it on my Rogers Ignite box and it comes thru 10-20 seconds later. Anyone else experiencing this?

Now I realize that IPTV will have some latency , perhaps 1-2 seconds which is acceptable being a rebroadcast yet others (TELUS the first large telco in Canada to have IPTV, and Bell who followed with FIBE, seem to have this solved). Upon calling into Rogers Technical support, was told that this was part of the Rogers Design.

I find this unacceptable for the company holding the prestigious NHL rights yet can't broadcast it on a timely basis with its flagship product IGNITE

Comments welcomed

 

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20 REPLIES 20

Re: Rogers Ignite TV Streaming Delay on Live TV

57
Resident Expert
Resident Expert

This topic was recently discussed in one of the Ignite threads, which I cannot currently find, however, this is "normal" for the Ignite service.  See the following post on the topic:

 

https://communityforums.rogers.com/t5/Ask-an-Expert-Archives/Ask-an-Expert-Ignite-TV/m-p/426644#M53

 

Edit: I found the previous discussion, see link below. 

 

https://communityforums.rogers.com/t5/TV/Rogers-Ignite-TV-Installation-Experiences-Questions/td-p/42...

 

It ended with the same link though...

 

https://communityforums.rogers.com/t5/TV/Rogers-Ignite-TV-Installation-Experiences-Questions/m-p/437...

 

One major difference between Rogers Ignite and Telus/Fibe is that the latter have onsite customer hardware for recording, while Rogers recordings are in the cloud, which makes a difference for "pause live TV" which is offered, but doesn't directly affect live TV, but may have an impact in how the entire process works, etc.



Re: Rogers Ignite TV Streaming Delay on Live TV

amrits07
I've Been Around

Live Sports; Any delay with Ignite TV vs Digital TV

I was wondering if there was any delay with Ignite TV compared to regular cable (as it is over the internet, and I am aware that usually there is a slight delay with IPTV).  

 

 

Re: Rogers Ignite TV Streaming Delay on Live TV

Hello, @amrits07

 

Welcome to the Rogers Community Forums! 😃

 

I know how important it is to get all of the details before making the switch to a brand new service.

 

To answer your question, there IS a slight delay in the video feed because it is over the Internet and the content must be buffered before it can play on your TV. Other than watching live sports the difference is negligible.

 

You can determine exactly how long the delay is by tuning into a channel that has the current time down to the second like The Weather Network.

 

I hope this helps!

 

RogersTony

Re: Rogers Ignite TV Streaming Delay on Live TV

Md29
I've Been Around
Couldn’t agree with this more. I’m experiencing 10 second delays

Re: Rogers Ignite TV Streaming Delay on Live TV


@Md29 wrote:
Couldn’t agree with this more. I’m experiencing 10 second delays

He, welcome to the forum.

 

You are doing good.  Looking at the clock on the Weather network, I am getting 30 seconds.



Re: Rogers Ignite TV Streaming Delay on Live TV

arecad
I Plan to Stick Around

Same for me but it's closer to 30 seconds and it makes watching sports a horrible experience. I get notifications on my phone from apps and people well before I see the plays happen. It may be a limitation of IP streaming but Rogers should focus on lowering the time to a couple of seconds rather than almost half of a minute. Best I have seen is 10 seconds which is still way too long.

 

I know a few people that cancelled their Ignite for this very reason. 

Re: Rogers Ignite TV Streaming Delay on Live TV

SpeedyC
I'm a Reliable Contributor

I just upgraded to Ignite a week ago.

Generally speaking a very positive experience.

However, I set my clocks to the clock at CP24.

I quickly realized my clocks were now almost 30 seconds behind what they were when I was using Rogers traditional cable.

As someone else mentioned, another indication of this issue is that my iPhone app alerts are now out of sync with the CP24 clock by 30 seconds as well.

Something I have to adapt to, I guess.

Re: Rogers Ignite TV Streaming Delay on Live TV


@SpeedyC wrote:

I just upgraded to Ignite a week ago.

Generally speaking a very positive experience.

However, I set my clocks to the clock at CP24.

 


You should set your clocks to your Computer, and failing that, to your Cell phone.

To get very accurate time on your computer, you can set a "time server" for synchronization. 

On Windows 10, you can set a time server as follows:

How to change the time server on Windows 10
  1. Open Control Panel.
  2. Click on Clock, Language, and Region.
  3. Click on Date and Time.
  4. Click on the Internet Time tab.
  5. Click the Change settings button.
  6. Check that the Synchronize with an internet time server option is selected.
  7. Use the drop-down menu to select a different server.  "time.nrc.ca" should be there.

 

 

 

A Canadian time server is "time.nrc.ca" ... You can read about it here https://nrc.canada.ca/en/certifications-evaluations-standards/canadas-official-time/network-time-pro...

W



Re: Rogers Ignite TV Streaming Delay on Live TV

senordd
I Plan to Stick Around
With most providers switching to IPTV, I’ve accepted that live tv will never actually be live anymore and that it’ll never be in sync with a friend who’s watching the same program. I just checked the weather network and it’s behind by about 35 seconds.

Re: Rogers Ignite TV Streaming Delay on Live TV

MikeC2
I've Been Around

I have the same problem.

Gotta hate when a friend calls about a Leafs goal that hasn't happened yet, at least not on my TV.

My delay is 24 seconds from anyone else's TV I have checked.

Rogers need to get a fix for this, sooner the better.

For the money I am paying monthly on a full bundle package, this is unacceptable!

 

 

Re: Rogers Ignite TV Streaming Delay on Live TV

-G-
Resident Expert
Resident Expert

@MikeC2 wrote:

I have the same problem.

Gotta hate when a friend calls about a Leafs goal that hasn't happened yet, at least not on my TV.

My delay is 24 seconds from anyone else's TV I have checked.

Rogers need to get a fix for this, sooner the better.

For the money I am paying monthly on a full bundle package, this is unacceptable!


To be 30 seconds behind is normal (and actually quite good) for IPTV with today's technology, and it would be very difficult to shorten this delay considering all the processing that needs to be done in the encoding pipeline.  With other smaller IPTV service providers, the lag can be up to one minute.

Re: Rogers Ignite TV Streaming Delay on Live TV

Haja
I've Been Here Awhile
Yes!!!!!

Re: Rogers Ignite TV Streaming Delay on Live TV

Haja
I've Been Here Awhile
Wow 10 sec is good. I’m at about 30 sec. Worst service ever. Constant rebuffering like I’m using dial up and not $250 wifi premium service!

Re: Rogers Ignite TV Streaming Delay on Live TV

Haja
I've Been Here Awhile
Agree! Can’t get any help! You’d think cell and internet/tv for $350 would work. Worst service and they look into it and tell me it’s fine!

Re: Rogers Ignite TV Streaming Delay on Live TV

Haja
I've Been Here Awhile
If it’s normal you should be out of business. It’s unacceptable…. So was you 24 hour cell phone crash Canada wide this month!

Re: Rogers Ignite TV Streaming Delay on Live TV

-G-
Resident Expert
Resident Expert

@Haja wrote:
Wow 10 sec is good. I’m at about 30 sec. Worst service ever.

The delay on Digital Cable is shorter because less processing needs to be done up-front. and the signal does not need to be de-interlaced before it gets broadcast to customers.  With a streaming service, all processing of the signal is done up front, and the incoming feed also needs to be transcoded and packaged into multiple profiles (for optimal delivery to different devices) with DRM/encryption, and streamed through a content delivery network.  All of this processing is done IN REAL TIME, while achieving good video quality and high frame rates.  It requires considerable processing power with very expensive equipment.

 

With other IPTV service providers, it is not uncommon for the preprocessing and streaming to introduce a one-minute lag.

 

The challenge is to strike a balance between acceptable lag and acceptable video quality.  If the IPTV encoders get better and faster, I would rather see improvements in picture quality rather than reducing the lag.  I would also happily accept even more lag if video quality can be further improved.  There are other ways that lag could be further reduced (perhaps by a few seconds) while also improving picture quality, but this would also require changes to how the individual broadcasters distribute their source signals.

 

Constant rebuffering like I’m using dial up and not $250 wifi premium service!

That is definitely NOT normal.  You have a problem somewhere, on your side, that needs to be addressed.  An HD stream typically consumes only 10 Mb/s of bandwidth.  That's not very much.  If you are seeing constant rebuffering, it means that the set-top box is not receiving data fast enough, and stops rendering video when it runs out of data to decode.

Re: Rogers Ignite TV Streaming Delay on Live TV

-G-
Resident Expert
Resident Expert

FYI, I just found a thread on DSLReports where EBOX customers were complaining about the one-minute lag with their IPTV service.  I also found a post explaining their IPTV encoding pipeline, and (a very simplified explanation of) what needs to be done from the time the source signal get received to when it gets streamed to their customers: https://www.dslreports.com/forum/r33015269-  (and their implementation does not need to scale to support nearly as many customers as Rogers)

 

A 30-second lag is not great (when compared to Digital TV) but it also could be a lot worse.

Re: Rogers Ignite TV Streaming Delay on Live TV

DM47
I've Been Around

I just switched to Ignite and, as a sports fanatic, I am kind of furious with the time lag of 20-30 seconds.  You can confirm the lag by comparing the time on CP24 or CNN to the time on your iphone.  I regret switching to cable for that reason. 

 

I spoke with multiple technical support people and they made it sound like I was the first one ever to mention this...how can they not disclose that it is lagged compared to cable???

Re: Rogers Ignite TV Streaming Delay on Live TV

frank
I've Been Around
The weirdest thing about this whole lag is that if you use the ignite app on your phone or tablet it’s less delayed than the TV boxes.

It’s a total joke. Why such a delay? Do they not have faith in the speed of their own internet service to keep up?

Re: Rogers Ignite TV Streaming Delay on Live TV

I also get 30 seconds plus.
And if I watch it on the ignite app on my phone it’s better, around 10 seconds
So annoying.
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