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Rogers Ignite TV - Alternate wifi/connection possibilities

Gdkitty
Resident Expert
Resident Expert

Creating this thread so we can separate any discussion about alternate methods of connectivity 
(if at all possible still, etc)

- Bridge Mode - is it capable of connecting the boxes to your own modem

 

- Wired connection

 

- How to connect these boxes in those methods.

 

*Edited Labels*

321 REPLIES 321

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

gurvir19
I've Been Here Awhile
I have my modem in bridge mode and trying to change the wifi SSID on my tv box. I have tried holding exit button down down 9434 but that doesn't work. I seem to be able to get into other menus like hold exit for 3 seconds and then down down 3 or you can try 4. These menus don't have option to change SSID.

I turned bridge mode off and set my Google wifi password to be the same as the original Rogers wifi but it keeps trying to connect to the Rogers modem. I have a feeling the old way of using 9343 doesn't work anymore.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@gurvir19 wrote:
I have my modem in bridge mode and trying to change the wifi SSID on my tv box. I have tried holding exit button down down 9434 but that doesn't work. I seem to be able to get into other menus like hold exit for 3 seconds and then down down 3 or you can try 4. These menus don't have option to change SSID.

I turned bridge mode off and set my Google wifi password to be the same as the original Rogers wifi but it keeps trying to connect to the Rogers modem. I have a feeling the old way of using 9343 doesn't work anymore.

Press and hold the Exit button for three seconds, then punch in the next buttons in the sequence (Down Down 9 4 3 4) one second apart.  Also make sure that you are keying in the number sequence correctly; 9434 spells WIFI.

 

You can also reconnect the set-top box to Wi-Fi using WPS by pressing the WPS button on the bottom of the set-top box.  (Located in the depression on the bottom/front.)

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

gurvir19
I've Been Here Awhile
I tried this multiple times and no go. See video below. I am able to get into other setting menus but not the 9 4 3 4

https://youtu.be/dt5PbXZLkrk

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Hello @gurvir19,

 

We appreciate your detailed account of events and can certainly understand the importance of counting on a stable service free of any Wi-Fi connection issues. To ensure your modem is positioned for optimal performance, can you confirm if it is visible? Avoid placing it inside or behind cabinets, furniture or anything that can interfere with the Wi-Fi signal. Maintain space from appliances, electronics, metal, concrete or glass. Also, make sure the modem is at least a couple feet off the floor. 

 

If you’ve checked all the above and you continue to have connectivity issues, we will be happy to step in and assist further.

 

Keep us posted - Thanks!

 

RogersRob

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Have you tried just using the WPS button on the Ignite TV box to connect to your router ?

I used the process two days back and it worked on my boxes. Press exit for 3 second, press down, press down again, then 9434.

Also small chance but check the batteries in your remote. 

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

gurvir19
I've Been Here Awhile
I figured out why it wasn't working. If the internet modem is in bridge mode the 9434 command will not work. I had to turn bridge mode off. Power cycle the ignite tv box and make sure the ignite tv box was working using the wifi. Then use the 9434 command and connect to my Google wifi router. Then I logged back into the ignite modem and put it back into bridge mode.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Thanks for coming back and providing an update. Now we know. 

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Linuxguru
I Plan to Stick Around

I use the dual network setting. Modem still available to TV and Internet. I plugged my Asus router by cable to port 2 of the modem and the wan port of my router. Factory reset my Asus and then set up my router for providing DNS for laptops in my home. The laptops have older wireless N network cards and connect at twice the speed to my Router as they do to the modem.  My desktops [two floors away] have AC network cards with dual antennae and connect equally well on either network [modem or router] so I leave them connected to the modem.

This might help others decide what to do.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

mbeim
I Plan to Stick Around

I am going to setup my new Ignite Gateway and Tv boxes later tonight.  I was wondering about the following config:

 

1 - Keep Ignite modem/router in Gateway mode and use to connect to tv boxes via wifi (default configuration from Rogers)

2 - plug my TP-Link router (re-configured as Access Point) into Rogers Gateway in order to use it as my wifi router for all my other devices and also be able to use my router's guest network and other features.

 

Is there any issue with running multiple wifi networks in my house although the Gateway would be dedicated to my tv boxes?

 

Thanks in advance for the help.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@mbeim wrote:

I am going to setup my new Ignite Gateway and Tv boxes later tonight.  I was wondering about the following config:

 

1 - Keep Ignite modem/router in Gateway mode and use to connect to tv boxes via wifi (default configuration from Rogers)

2 - plug my TP-Link router (re-configured as Access Point) into Rogers Gateway in order to use it as my wifi router for all my other devices and also be able to use my router's guest network and other features.

 

Is there any issue with running multiple wifi networks in my house although the Gateway would be dedicated to my tv boxes?

 

Thanks in advance for the help.


Welcome to the Community!  Yes, that configuration should work well.  I have tested a similar configuration and never ran into any issues.

 

Do you have a newer TP-Link router that actually has an "AP mode" that you can configure in settings?  That should "just work".

 

I have also successfully configured an older router as an AP, that didn't have an "AP mode" setting.  However, that took a lot more effort and you need to make sure that you have turned off as many of the router and firewall functions/services/proxies as possible.  It's a bit of a pain but it also works fine once you configure it correctly.

 

Edit: One thing that I would avoid doing is configuring the same WiFi network name into both the router and the Ignite gateway.  Do you need your router to expand WiFi coverage in your home or are you just using it for guest access?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

mbeim
I Plan to Stick Around

Thanks for the quick reply.

Mainly for guest network  that seem to work well for us as far as coverage is concerned.  It may not do anything but I feel that this way I can keep my networks separate in case I start to have any issues.  It is a newer Archer A10 and does have a dedicated AP mode.  Am I right to assume that I simply plug one end of the cable into the ETH 1  port on the modem and the other into a LAN port on my TP router not the WAN/Internet port, right?

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@mbeim wrote:

Thanks for the quick reply.

Mainly for guest network  that seem to work well for us as far as coverage is concerned.  It may not do anything but I feel that this way I can keep my networks separate in case I start to have any issues.


One thing to keep in mind is that since the Ignite gateway and your router cannot form a mesh, your devices won't be able to seamlessly roam and hand-off from one WiFi network to another.

 

It is a newer Archer A10 and does have a dedicated AP mode.  Am I right to assume that I simply plug one end of the cable into the ETH 1  port on the modem and the other into a LAN port on my TP router not the WAN/Internet port, right?


The A10 User Guide doesn't specifically say but I would assume that in "AP mode" that all of your router's interfaces would be bridged together into a single, common network so it should not matter which Ethernet port you use to connect to the Ignite gateway.  However, it might be best to use the WAN port.  This would guard against potential problems should "AP mode" ever get disabled accidentally on the A10.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

mbeim
I Plan to Stick Around

Thanks.  I am not worried about handing off between the networks as I would like to keep them segregated (somewhat).  Again this may not have any tech benefit but it might make it a little easier to troubleshoot any problems.  I am curious to see how well the Ignite Gateway works from a wireless performance compared to my Archer.  My modem/router is located in the absolute middle of the main floor of my 2 storey plus basement house and I currently have decent speeds and signal strength both upstairs and downstairs.  Oddly enough, my family room on the main floor (but opposite end of house as my router) has the lowest speeds but still decent enough for 4K.  I currently have that tv hardwired to my router although I am not convinced that the performance is any better.  Might try using that cable to hardwire the Ignite box and see how that works, although I have seen several posts that seem to imply that Ignite TV works better when connected to wifi.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@mbeim  In my experience, the Ignite TV set-top boxes usually work fine with either Ethernet or WiFi.  Strangely, when connected by Ethernet, the Ignite STB will still maintain the WiFi link even though it will not use it.  There are also strange cases (too long to explain here) where your can run into glitches in a wired configuration but this should not normally happen.  That said, use whatever connection method works best for you.

 

Oddly enough, my family room on the main floor (but opposite end of house as my router) has the lowest speeds but still decent enough for 4K.  I currently have that tv hardwired to my router although I am not convinced that the performance is any better.

A 4K stream will only consume roughly 25 Mb/s, so it may seem to work fine.  However, if a WiFi connection in that location is marginal and the encoding scheme on its WiFi link uses a low bit rate, it will consume more "air time" to transmit that data than another device with a good connection.  Only one device can transmit on a WiFi channel at a time, so any other devices, even those in range using a different WiFi network, will need to wait for the channel to become clear before they can transmit.  If you have a marginally-connected WiFi device that transmits/receives a lot of data, it will degrade the WiFi performance of another device that is only a few feet away from your router.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

scoakeley
I've Been Here Awhile

Hi and help!

I have the Ignite package scheduled for delivery next weekend and I want to be sure it will work for me.

I currently have Rogers home phone modem located in my basement mechanical room where it plugs into my home twisted pair phone lines.  I have three different phones plugged into wall jacks.

 

Then I have cable feeds to four different tvs.

 

Finally I have my wifi modem/router located on the top floor of my townhouse.  I'm using all four ethernet ports on the back of it; one for a NAS, one for an IP phone and, one for a google mesh wifi router and one for a Phillips lighting base control.

 

In addition, I have another router set up as a bridge near my main tv to connect to three ethernet enabled (but not wifi enabled) bits of equipment.

 

If I understand correctly I need to locate my Ignite modem close to power, cable and telephone jacks--all ok.  The kitchen springs to mind.  I can then plug two things into the ethernet ports--is that correct? but then everything else that needs to be "hard-wired" will need to go through modems that are conifigured as bridges--correct???

 

From what I can see on the Rogers site (the help really isn't very helpful) the TV Ignite boxes have an ethernet port.  Is this port usable?

 

Thanks for any help.

 

Simon

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Ok, first, the telephone system:

 

The XB6 has two telephone ports available, however, I don’t know if Tel Port 2 is active.

 

Does your Home Phone modem connect to a surface mount wall jack as shown in this picture:

 

https://www.summitsource.com/Steren-300-147WH-Modular-Surface-Mount-Jack-6-Conductor-RJ12-White-Phon...

 

Thats what my Home Phone modem does.  The tech installed a surface mount jack near the Home Phone modem a very long time ago.  The Home Phone modem plugs into that jack.  From there, the house telephone system is wired, from the internal jack connections to the house 66 block which contains the connections to the phone wall jacks around the house.

 

When the XB6 modem arrives, you will remove that Home Phone modem and disconnect the cable from that surface mount jack, which leaves the house telephone system available for use. Ideally you would plug the new modem into that same surface mount jack, as all of the house telephone cables fan out from that point.  However, you can simply plug the XB6 modem telephone port 1 to any wall telephone jack, which should enable the phone system jacks around the home.  If you need a phone connected to the XB6 modem, at the location where the XB6 will be sitting, you can use a two port connector installed on the modem’s tel 1 port.  That looks like this:

 

https://www.primecables.ca/p-322274-cab-7292-t-adapter-6p4c-1m2f-monoprice

 

The XB6 modem is supposed to be able to run both telephone ports using the same phone number, which would require tech support to change the appropriate setting, however, I really don’t know if tech support is aware of this.

 

Fwiw, having the phone modem, in whatever shape it comes in, parked downstairs is the typical approach that’s been around forever, given that all of the house telephone wiring converges at one place.  That way, all of the house telephone signal levels should be the same or very close to it.  Now, with the modem parked upstairs, connected to a telephone jack, the telephone signaling has to travel downstairs and then out to the house telephones.  In theory you shouldn’t notice a difference, but, keep this in mind when you’re using one of the other telephones in the house.  You will have to determine if the telephone ring, and audio, inbound and outbound are ok, given the signal run downstairs and then outwards, with the XB6 sitting somewhere upstairs.

 

 

Ethernet:

 

You should buy at least one, maybe two unmanaged gigabit switches.

 

The XB6 has two gigabit ports, so you can connect one unmanaged gigabit switch to the modem, at the modem location.  That will give you enough gigabit ports, at the modem location, to run everything that you now run via ethernet.

 

Does your house have ethernet cabling installed?  If you’ve never looked at this, pull one of the wallplates off of the wall and have a look behind the wallplate to see if there are any other cables sitting there, without any connectors installed.  If so, you should determine if there is a Cat 5, or 5e cable installed.  That is usually blue in colour.  The cable type will be printed on the cable jacket.

 

If you happen to have ethernet cable in the house, available at all cable / telephone wallplates, then you can use the nearest ethernet cable to run downstairs from the intended modem location.  That cable would connect to another unmanaged gigabit switch, which would then connect to all of the other etherent cables which run to the other rooms upstairs.

 

As for the router running in bridge mode, there shouldn’t be any problem keeping that running in its current configuration.

 

The Xi6-A and Xi6-T set top boxes have a power, ethernet and HDMI connector available.  So, you can run the set top boxes via ethernet, but, be aware that they insist on running a wifi connection with the XB6 and appear to exhibit poor performance if the wifi connection isn’t great, even though there might be a perfectly good ethernet connection running.  Don’t know why Comcast or Rogers insisted on maintaining a wifi connection to the modem when the set top box is connected via ethernet.

 

Food for thought, if it turns out that you don’t have any Cat 5 or 5e cabling installed but not used, you can also use the existing RG-6 cabling that is currently in use to support the Nextbox.  I’m assuming that the cabling installed throughout the home is RG-6, but, maybe not.  If you have a look at the cabling that runs inside the walls, which usually runs downstairs to the same telephone wiring location, you should be able to check the labeling on the side of the cable jacket.  It will hopefully be RG-6, but, it might be the older RG-59, depending on the age of the house.

 

You can run ethernet over cable, using MoCA adapters such as the Actiontec ECB6250 (MoCA 2.5 spec) or the ECB6200 (MoCA 1.0 spec). MoCA 2.5 is the latest MoCA spec.

 

https://www.actiontec.com/products/home-networking/ecb6250-sp/

 

Looking at the Actiontec site, there is also a new product out to support four gigait ethernet ports, essentially a gigabit switch that connects to the cable system of the home.  That could take the place of the router that is currently running in Bridge mode.

 

https://www.actiontec.com/products/home-networking/moca-network-adapter-ecb5240m/

 

There is also a gocoax MoCA 2.5 version of the MoCA adapter (WF-803M). These are fairly new to the market, compared to the Actiontec adapters which have been around for a while.

 

https://www.gocoax.com/products

 

The gocoax adapter don’t appear to play very well with adapter or equipment made by other manufacturers. So, its either gocoax or actiontec, not both running on the same cable system.

 

 

So, these adapters basically use the house cable system in place of ethernet cabling.  This isn’t a cheap route, but, if the house cable system is up to spec, you should be able to achieve gigabit rates throughout the house.  It should very reliable compared to powerline adapters or wifi.

 

You would also need to install a MoCA filter on the inbound cable from the street to prevent leakage of MoCA data outside of the house, and to protect the house network from external MoCA networks, where their owner isn’t running a MoCA filter on their cable line.

 

Additionally, you would need to replace the existing splitter or powered amplifier with a MoCA 2.5 splitter.  Rogers does have these available, or, you can obtain a MoCA splitter from Holland Electronics:

 

http://www.hollandelectronics.com/catalog/catalog.php?product_id=catv-moca-splitter

 

 

Now, when you receive the XB6 modem and Xi6-A or Xi6-T set top boxes you will need to remove the existing internet modem, Nextboxes and Home Phone modem.  If you own the Nextboxes, then you can keep them and sell them if you desire.  If you’re renting the Nextboxes, then they should be returned to Rogers along with the internet modem and Home Phone modem.  I think the routine these days is to pack them up and either mail them or return them via courier.  You should be able to print the return address from a reference somewhere here in the forum. Hopefully the arriving equipment will have the return instructions and mail/courier instructions along with it.

 

The existing splitter should be removed as well, keep that for now, in case you need it in the future. It should be replace with an F-81 connector that looks like this:

 

https://www.homedepot.ca/product/ideal-3ghz-f-splice-adapter-10-pack-/1000751479

 

 

That F-81 connector will connect the incoming cable to the cable that runs upstairs to the intended modem location for the XB6 modem.  Using the connector will prevent any signal losses through the existing splitter. There is always the chance that you might need some level of signal drop in case the signal levels for the XB6 are too high.

 

Fwiw, if you log into your existing modem, navigate to the DOCSIS WAN tab and copy the entire signal table, starting and the Downstream Overview line and down the the very bottom right hand corner of the Upstream Overview or the bottom of the OFDM/OFDMA section if you happen to have the white CODA-4582 modem.  Park your curser at the front of the Downstream Overview line, hold down the shift key and mouse down to the bottom of the table, which will select and highlight that entire section.  Release the shift key and right click on the selected area, select …. Copy.  Then in a new post, right click …. Paste. That should paste in the entire table as it appears in the modem.

 

Please have a look at the splitter in the basement and determine which port the internet modem is connected to.  If its a multi-port splitter, it should be connected to a -3 dB port, or to the VOIP port. Please let me know which port the internet modem is connected to.

 

Ok, that should do it for now. If you have further questions, don’t hesitate to ask.

 

 

 



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

-G-
Resident Expert
Resident Expert

@scoakeley wrote:

Hi and help!

I have the Ignite package scheduled for delivery next weekend and I want to be sure it will work for me.

I currently have Rogers home phone modem located in my basement mechanical room where it plugs into my home twisted pair phone lines.  I have three different phones plugged into wall jacks.


Hi, Simon.  Do you have a monitored home alarm system installed?  If you do not, then this should be a fairly straightforward installation.  If you do, and do not have any Ethernet cabling to the rooms of your house, then this installation could be difficult to do cleanly.  I will assume that this will be an easy install.

 

To start off, I would install the Ignite modem on the top floor of your home, where your current modem is located.

 

To hook up your telephone service, simply disconnect the Rogers Phone modem in your basement.  You can then connect the Ignite modem's "TEL 1" jack to your nearest telephone wall jack, and this will back-feed the other wall jacks in your house.  If you need to connect a wired telephone in this same room, purchase a 2-Way Telephone Splitter and plug it into the back of the modem.  Plug the splitter into the modem, then connect one jack on the splitter to the wall jack, the other to the telephone.

 

Then I have cable feeds to four different tvs.


Those set-top boxes will connect by WiFi.

 

Finally I have my wifi modem/router located on the top floor of my townhouse.  I'm using all four ethernet ports on the back of it; one for a NAS, one for an IP phone and, one for a google mesh wifi router and one for a Phillips lighting base control.


The Ignite modem only has two Ethernet ports but the Rogers tech should be able to provide you with a small Gigabit Ethernet desktop switch to provide you with additional ports.

 

The next decision that you will have to make is what you will do for WiFi connectivity in your home.  Will you be using your existing WiFi gear or will you be installing Rogers Ignite WiFi Pods?

 

In addition, I have another router set up as a bridge near my main tv to connect to three ethernet enabled (but not wifi enabled) bits of equipment.


You can continue to use this configuration if it is working well for you.

 

If you choose to go with the Ignite WiFi Pods, you might be able to eliminate this piece of equipment.  The Ignite Pods have an Ethernet jack for connecting wired devices.  You will need to add another small Ethernet switch to expand the number of ports.  However, this may or may not buy you anything.  If your Wi-Fi bridge provides faster connectivity than a Pod, then it is not worth doing.  If you are connecting more devices than the Pods's internal switch architecture allows, then this will not be possible.  (Sorry, I don't know what the device limitation is.)

 

If I understand correctly I need to locate my Ignite modem close to power, cable and telephone jacks--all ok.  The kitchen springs to mind.  I can then plug two things into the ethernet ports--is that correct? but then everything else that needs to be "hard-wired" will need to go through modems that are conifigured as bridges--correct???

Unless I am missing something, it might be better to install the Ignite modem upstairs.

 

From what I can see on the Rogers site (the help really isn't very helpful) the TV Ignite boxes have an ethernet port.  Is this port usable?


This jack can only be used to connect the set-top box to an Ethernet network.

 

Thanks for any help.

 

Simon


No problem.  I hope that this (hopefully) simple installation option will work for you.

 

One other thing: you will also probably need to clean up the coax wiring in your home.  You will need to remove the splitter that feeds your wall jacks; they are not needed anymore.  The Rogers tech can also provide you with an F81 "barrel connector" to link the coax cable for the incoming Rogers service to the coax cable going to your Ignite modem.

 

Best of luck with your installation next week.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

Bplayer
I'm a Trusted Contributor

@scoakeley

Nothing to add to the two excellent posts above. It is not clear if this is a self install or if technician is doing it.

You said that you currently have 4 TV's. This may be a red herring but I thought I had seen postinging that there were no new Ignite installs of more than 3 TV boxes as this should be done by a technician, and technician installs were on hold due to COVID-19. You should double check that you will be getting 4 Ignite TV boxes.

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

sadchel
I Plan to Stick Around

Not on Ignite yet. I did notice the Ignite modem only has 2 Ethernet ports. 

Can you add ports to the modem in order to hardwire more devices so wifi strength is not diminished?

 

 What kind of device should I be looking at?

 

thanks

 

Re: Rogers Ignite TV - Alternate wifi/connection possibilities

@sadchel yes, you can add additional ports in order to connect more devices.  To keep it simple, buy and connect an unmanaged gigabit switch to one of the modem's ports.  Here's a reference from earlier this year:

 

https://www.techradar.com/best/best-network-switches

 

As you can see, a gigabit switch ranges from 5 or 8 port switches to larger 24 port and beyond.

 

Here's some examples of unmanaged gigabit switches:

 

https://www.canadacomputers.com/search/results_details.php?language=en&keywords=Unmanaged%20Gigabit%...

 

Note that there are 10/100 Mb/s switches and 10/100/1000 Mb/s switches.  Make sure that you purchase a 10/100/1000 Mb/s switch. 

 

Also note that new switches running 2.5/5/10 Gb/s are starting to hit the market.  That incorporates 802.3 bz, which changes the waveform and data encoding to run 2.5, 5 or 10 Gb/s over existing Cat 5, 5e or 6 ethernet cable.  These are known as multi-gig switches.  They are definitely more expensive than the switches shown above, but, their price is coming down little by little as more devices are built with ethernet ports that support 802.3 bz.  Here's one example of a multi-gig switch:

 

https://www.amazon.ca/Gigabit-UnManaged-Multi-Gig-Switch-XGS1010-12-ZZ0101F/dp/B084MLC83G

 

The bottleneck at the present time are the ports on the modems which typically only run 1 Gb/s, but, there are newer modems being produced with 2.5 Gb/s ports.  Don't know if Rogers has any intention to introduce modems with 2.5 Gb/s ports.   From what I remember, the XB7 modem has a 2.5 Gb/s port.  Any ISP that uses that modem would have the ability to offer internet plans that run above 1 Gb/s and offer the customer a data path via ethernet that allows the customer to use that higher data rate via ethernet.  



Re: Rogers Ignite TV - Alternate wifi/connection possibilities

sadchel
I Plan to Stick Around

is cat6 the right ethernet cable I  should get to hardwire my devices?