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Rogers Gaming & Streaming Lab

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

 

  Streaming_Gaming_Lab.png

 

Hi Community, 

 

Welcome to the Rogers Community Forums Gaming & Streaming Lab!

We will use this thread as a central point to discuss upstream issues affecting your online gaming and streaming experience on the Rogers network.  

 

This Lab will work to consolidate all upstream specific issues into one place. By doing so we can work together to hone in on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to, dropped frames, stutter, increased latency and intermittent voice; all while streaming on Twitch, YouTube Gaming, Steam, etc. 

 

Our own Community Forums Specialist @RogersAndy , is an avid gamer with streaming experience on all major platforms in addition to many years of experience testing and troubleshooting with all technical lines of business. As part of our service resolution tracking, we recommend avoiding contact with alternative lines of support for this issue specifically. 

 

To take part in this lab, you must meet the following requirements. 

  1. All services work fine outside of streaming/gaming.
  2. Your modem’s RF levels are within spec. 
  3. You have had multiple service calls and/or tickets within 6 months regarding your game streaming issues. 
  4. Issues must be present with a wired connection to the modem. NO connected 3rd party equipment.

*If you do not meet the above requirements, your post(s) may be merged to a more accurate thread.

 

What troubleshooting will we need from you? 

  1. A screenshot of your Upstream and Downstream levels found on the status page when you log into your modem. 
  2. A current ping test result from command prompt to google.com 
  3. A current traceroute from command prompt to the streaming/gaming service you’re connecting to. (their support can provide you with that IP if necessary). 

 

*Always remember when posting an image of network testing results to block out/remove your personal IP address.

*Images will show in your post after they have been approved by our Moderator team. Don't worry when they don't show up right away.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically in regards to ping and latency on the Rogers network. For details of this program, please see this thread. 

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming 

 

Thank you for your continued feedback and support. 

 

 

 

281 REPLIES 281

Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

And to clarify Im not complaining that i dont get the 30mpbs upstream that i pay for all the time. I realize its "speeds up to".

Im complaining because it doesnt work. At all. 

Re: Rogers Gaming & Streaming Lab

Shahin6470
I Plan to Stick Around

Hello,

 

I been having problems with gaming for months now. It specially happens during the evening and night time when everyone is home and they are using the internet. I have Hitron CODA-4582 modem. We have the Hitron connected to a D-Link EasySmart 16-Port Ethernet Switch (DGS-1100-16). So we have wired connections going to every room in the house. And this wired connection is connected to my PS4. 

 

My info:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1663000000256QAM2.8001840.946
2591000000256QAM1.200740.946
3597000000256QAM1.100840.946
4849000000256QAM3.000240.366
5855000000256QAM2.600340.366
6861000000256QAM2.000440.366
7579000000256QAM1.200540.946
8585000000256QAM1.200640.946
9603000000256QAM1.600940.946
10609000000256QAM1.7001040.366
11615000000256QAM1.9001140.366
12621000000256QAM1.9001240.946
13633000000256QAM2.4001340.366
14639000000256QAM2.5001440.366
15645000000256QAM2.7001540.946
16651000000256QAM2.7001640.946
17657000000256QAM2.7001740.366
18279000000256QAM-0.100138.983
19669000000256QAM2.8001940.946
20675000000256QAM2.8002040.366
21681000000256QAM2.9002140.946
22687000000256QAM2.8002240.946
23693000000256QAM3.1002340.946
24699000000256QAM3.1002440.946
25705000000256QAM3.3002540.366
26711000000256QAM3.2002640.946
27717000000256QAM3.0002740.366
28723000000256QAM2.9002840.366
29825000000256QAM3.1002940.366
30831000000256QAM3.3003040.366
31837000000256QAM3.4003140.366
32843000000256QAM3.2003240.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES1.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM37.75063200000
230596000ATDMA - 64QAM35.75046400000
323700000ATDMA - 64QAM34.00056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

@

 

 

Re: Rogers Gaming & Streaming Lab

alan4160
I Plan to Stick Around

Using the Rogers Gigabit internet bundle with the Gigabit Wi-Fi Modem, and there started to be huge packet loss while I was playing League of Legends North America Server, the average packet loss is around 0.30% which is consider very huge. I tried both on wireless and wired connection, both the rogers gigabit wifi modem itself, also use it as a gateway bridge and use my own router, nothing changed. I tried both 2.4ghz and 5.0ghz internet and different computers, still the same. But the league of legends gaming server is fine, I tried it at my friends home and the connection is fine without any packet loss. I tried almost everything I can searched on google, still don't work, it has been 24 hours, the packet losses only occur when I was playing league of legends, watching video and playing other games are fine. Because of the prior history of rogers wifi modem with league of legends (couldn't connect few years back), i don't know what to do, please help 😞

Re: Rogers Gaming & Streaming Lab

@Shahin6470 what internet plan are you on, the 150/15, 300/20, 1 Gb/s / 30, or on a grandfathered data rate of some type?  A couple of ideas come to mind, the first is that you might be on a highly loaded Cable Modem Termination System (CMTS) which provides modem control and data services for the connected modems.  If you're noticing slow performance in the evening, the first thing I would do for test purposes is kick everyone else off of the internet.  That won't win you any favours from the rest of the family, but, it would confirm whether or not this is a CMTS loading issue, or if its an internal network issue.  To do that I'd connect the modem directly to the PS4 cable.  I'm assuming here that you're running the modem in Gateway mode.  If you use an ethernet female to female connector, at the switch location, it would be easy to connect the PS4 to the modem, and it would easily remove the switch from the PS4 network path.  Something like these:

 

https://www.google.com/search?q=ethernet+female+to+female&rlz=1C1PRFI_enCA774CA774&source=lnms&tbm=i...

 

If, with the PS4 connected straight thru to the modem, you still see slow gaming performance I'd look at the CMTS loading.  First line tech support can't help you with that, but, if you can get to a second line tech support rep, he or she has access to the load data for your CMTS.  A first line rep will give you some static and probably try to talk you thru a reboot, etc,etc.  My response would be "if you can't fix a CMTS, don't waste my time."  If you can fix a CMTS, ok, its game on, lets talk numbers ........  That test with the PS4 would only take maybe 5 to 10 minutes for you to figure out if you're seeing any improvement in gaming performance.

 

Now, if you see an immediate improvement in the gaming performance, and you haven't done a modem reboot, then my impression is that the bandwidth control of the switch isn't doing you any favours for gaming purposes.  Or, you have a bandwidth hog on your network.  We've had issues come up in the past like kids running servers without their parents knowledge, so, anything is possible.  Running multiple TV on High Def HDR by any chance?  And, do you currently have gaming traffic or the PS4 switch port as the highest priority traffic?  Beyond any CMTS traffic slowdowns, or neighbourhood node traffic issues, the bandwidth setting of the switch is the first place that I'd be looking for performance issues.  

 

One last idea is to have a look at the modem's signal data when you're seeing slow traffic conditions.  Essentially do a comparison between times when the performance is good, and when its bad.  Look for any drop in signal levels, or signal to noise ratios and any drops from 256 QAM to a lower value.  Any drops in those values could result in slow downstream data rates.  On the upstream levels, look for any marked increase in the Signal Strength.  Now, for the record the modem is using DOCSIS 3.1 on the downstream side, as seen by the active OFDM channel.  The front downstream LED should be a light blue colour, officially Hitron calls it magenta.  The problem in this case is that there isn't enough data presented to determine the overall health of that OFDM channel.  Tech support has access to additional info, so, if you called them, the Customer Service Rep can run a signal check on the modem and you can ask for the OFDM channel data.  The tech might have a hard time finding it.  Its either at the bottom of their display or on a second page.  Of note, the QAM level of the OFDM channel should be 1024.  Anything less than that would indicate a signal issue or a noise issue.  64 QAM is the lowest operating QAM level for the OFDM channel.  If the modem can't run 64 QAM, then it will bail out of the OFDM channel and use the DOCSIS 3.0 channels (1-32).  I don't think that you're anywhere near that.  

 

Ok, hopefully that should give you some items to consider.  Please let us know what you find.  



Re: Rogers Gaming & Streaming Lab

@alan4160 have you tried running League of Legends over an ethernet connection and if so, were you seeing the same packet loss?  

 

If you're playing via wifi, fwiw, every user will see different results in terms of data rates and packet loss.  That's simply a result of the wifi environment, which is different for everyone.  Its the result of your own home construction, modem location and the other users in your neighbourhood who happen to be running 2.4 and/or 5 Ghz networks.  Even if you optimize the wifi settings for your modem or router, at the end of the day, you're still at the mercy of all of those elements.  Ideally, with the wifi settings optimized, a direct line of sight to the modem or router, and no wifi bandwidth hog neighbours, you can see reasonable wifi performance, but, I'd still recommend an ethernet connection for any gaming.  Fwiw, have a look at the following post, specifically the wifi settings and applications for checking your wifi environment.  See if there are any changes that you can make to your wifi settings and see who else in your neighbourhood is competing for the same wifi channels.  Even if you have competition for channels 149 and above in the 5 Ghz band, there's probably a very good chance that you will still see higher data rates than any channel in the lower ranges.  The problem however will be the shared nature of wifi ..... everyone gets a turn, which could result in gaming delays.  Packet loss over wifi could be indicative of wifi interference from other modems and routers.  

 

https://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/429489#M54216

 

 

The other consideration here is whether or not you have access to ethernet cabling where your gaming pc/laptop is located.  Check behind the nearest wallplate that has a telephone and/or cable port on it.  Look for an additional RG-6 cable that is used for cable/satellite/modem purposes and see if there happens to be an ethernet cable there as well.  If that group of cables is present then your home has structured wiring installed, which can be used to run data around the home via the ethernet cable, bypassing wifi altogether.  

 

Now, beyond all of this, if your friend is on Rogers internet, then it would be an idea to look at traceroutes for yourself and your friend to see if either route has common components, and more importantly, where the two routes differ, in order to look for bottlenecks in the routing.  At this point it would be time to get @RogersAndy involved.  If you look at the first page of this thread, you can see the instructions for the data collection that you would be asked to provide.  



Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

Tracing route to ingest-proxy-edge-80f084.ord02.justin.tv [192.16.66.56]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CODA4582 [192.168.0.1]
2 9 ms 10 ms 9 ms 99.234.204.1
3 8 ms 8 ms 7 ms 8081-dgw01.hnsn.rmgt.net.rogers.com [69.63.254.121]
4 9 ms 8 ms 8 ms 0-9-0-7-dgw02.hnsn.rmgt.net.rogers.com [209.148.235.86]
5 10 ms 4 ms 3 ms 209.148.235.69
6 24 ms 25 ms 23 ms 209.148.230.26
7 reserved.justin.tv [192.16.68.65] reports: Destination net unreachable.

 

 

 

C:\Users\Gina>ping www.google.ca -n 30

Pinging www.google.ca [2607:f8b0:400b:802::2003] with 32 bytes
Reply from 2607:f8b0:400b:802::2003: time=12ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=11ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=21ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=11ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=8ms
Reply from 2607:f8b0:400b:802::2003: time=13ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=14ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=10ms
Reply from 2607:f8b0:400b:802::2003: time=9ms
Reply from 2607:f8b0:400b:802::2003: time=12ms

Ping statistics for 2607:f8b0:400b:802::2003:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 21ms, Average = 10ms

 

ookla speed.pngrogersspeed.png

 

as requested by RogersMoin

ive replaced my modem and had my signals "corrected" they are and i quote "impeccable"

 

 

 

 

Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

just ran speed tests again, upload is at 14.4 on speedtest.net and 10.3 on rogers, and while those numbers are terrible they should be enough to stream at 3000 bitrate, i am still dropping to 0 every few seconds. 

 

 

Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

Called tech support again today. 

Was told someone was at the node looking into my  problem.

Just got a text "Rogers Msg: We've fixed the Rogers Internet Service problem you told us about. If you have an issue in the future, please contact us (www.support.rogers.com)"

Super, lets fire up a stream.

 

Untitled.png

 

 6unstable events in 6 minutes.

That makes 637 times since friday afternoon.

Back on with tech support.

 

 

 

Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

Another tech visit, another day of being unable to stream.

Nothing wrong with connection. Tech agrees its the modem.

Cant switch to technicolor modem as for some reason its only offered to ignite tv customers.

Super. 

Re: Rogers Gaming & Streaming Lab

Shahin6470
I Plan to Stick Around

I'm on the 300/20 plan. 

 

Here what it looks like in the evening. I think that Upstream signal are a bit weak. This random disconnect only happens in the evening. Never happens during the day. I ran into this exact issue 4 years ago with Rogers in my other house. But it got solved thanks to this forum @Datalink 

 https://communityforums.rogers.com/t5/Internet/Rocket-amp-amp-advanced-wi-fi-Hitrons-has-PROBLEMS/td...

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1663000000256QAM2.3001840.946
2591000000256QAM0.700740.366
3597000000256QAM0.600840.946
4849000000256QAM2.200240.366
5855000000256QAM1.800340.366
6861000000256QAM1.200440.366
7579000000256QAM0.700540.366
8585000000256QAM0.700640.366
9603000000256QAM1.100940.946
10609000000256QAM1.2001040.366
11615000000256QAM1.4001140.366
12621000000256QAM1.4001240.366
13633000000256QAM1.7001340.366
14639000000256QAM2.0001440.366
15645000000256QAM2.1001540.366
16651000000256QAM2.1001640.366
17657000000256QAM2.2001740.946
18279000000256QAM-1.100138.983
19669000000256QAM2.2001940.946
20675000000256QAM2.2002040.366
21681000000256QAM2.3002140.366
22687000000256QAM2.3002240.366
23693000000256QAM2.5002340.366
24699000000256QAM2.6002440.366
25705000000256QAM2.7002540.366
26711000000256QAM2.7002640.946
27717000000256QAM2.5002740.366
28723000000256QAM2.3002840.366
29825000000256QAM2.4002940.366
30831000000256QAM2.5003040.366
31837000000256QAM2.6003140.946
32843000000256QAM2.4003240.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES1.099998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM38.00063200000
230596000ATDMA - 64QAM36.00046400000
323700000ATDMA - 64QAM34.50056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

 

 

Plus in my Event log I have so many errors like these:

 

No Ranging Response received - T3 time-out

MIMO Event MIMO: Stored MIMO

DHCP RENEW WARNING

DHCP FAILED 

Re: Rogers Gaming & Streaming Lab

Hey @Shahin6470!

 

Your upstream channels appear ok, and as for the T3 time outs unless there's a significant number of them per day it's nothing to worry about. 
For the disconnects that you're experiencing though can you confirm for me if the modem is rebooting when it occurs, or if the @ light goes out?

Also on the Status page within the modem can you share with us the LAN and WAN uptimes after the disconnect occurs? I'll ask that the modem not be rebooted during this time. 

 

Thanks!

@RogersAndy

Re: Rogers Gaming & Streaming Lab

Gina4
I Plan to Stick Around

Update

 

Untitled.png

0 fps, 324 kbps

 

Re: Rogers Gaming & Streaming Lab

alan4160
I Plan to Stick Around

Hi there, I need some advice for my current internet setup (Gaming mainly plus video streaming). Would you recommend use the Rogers CODA-4582 modem as BRIDGE and then connect my own router Asus GT-AC5300?

Or using the coda-4582 directly? Thank you.

Re: Rogers Gaming & Streaming Lab

@alan4160 run the modem in Bridge mode with your GT-AC5300 in full router mode.  You'll be much happier with the overall modem & router performance in that configuration. 

 

Fwiw, I run the modem in Bridge mode with an RT-AC86U in full router mode behind the modem.  I'm very satisfied with the overall performance of that configuration. 



Re: Rogers Gaming & Streaming Lab

MikeTavish
I've Been Here Awhile

Random 1-5 second lag spikes while gaming online.

For the past month and a half or so, I have had random huge spikes to my ping/latency while playing any online games. This has crossed through all my devices and happens whether I'm connected through Ethernet or WiFi. 

I've spoken to 5 support reps who have done things ranging from opening tickets (that get closed within a day after Rogers claims there is no issue) to having a technician come to my house (He did basically nothing and said there was no issue) to swapping my modem three times to different models (This has done nothing). 

I'm really at my wits end and it's really frustrating because Rogers is the only good choice for Internet in my area. I want to swap to something else because they aren't doing anything to help me but I would be dropping from a 1 gigabit modem to something that would give me download speeds around 10mbps, a huge downgrade. 

The Internet was flawless until around the middle of July. Nothing changed, I didn't add any devices and I only live with my wife who works while I'm sleeping and vice versa (she works days and I work nights) so I know it's not other people "hogging the bandwidth" as it were. 

 

Does anyone have any idea what I could possibly do to fix this? I'm willing to try basically anything at this point.

If it helps, I'm in a detached house using my PC generally to play Final Fantasy XIV (though the spikes happen if I play online on my Switch or in other games as well).

 

This is an example of me doing a ping test to the FF14 servers:

Pinging 204.2.229.10 with 32 bytes of data:
Reply from 204.2.229.10: bytes=32 time=106ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=104ms TTL=51
Reply from 204.2.229.10: bytes=32 time=106ms TTL=51
Reply from 204.2.229.10: bytes=32 time=104ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=106ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=103ms TTL=51
Reply from 204.2.229.10: bytes=32 time=111ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=104ms TTL=51
Reply from 204.2.229.10: bytes=32 time=106ms TTL=51
Reply from 204.2.229.10: bytes=32 time=107ms TTL=51
Reply from 204.2.229.10: bytes=32 time=112ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51
Reply from 204.2.229.10: bytes=32 time=107ms TTL=51
Reply from 204.2.229.10: bytes=32 time=107ms TTL=51
Request timed out.
Reply from 204.2.229.10: bytes=32 time=2129ms TTL=51
Request timed out.
Reply from 204.2.229.10: bytes=32 time=1574ms TTL=51
Reply from 204.2.229.10: bytes=32 time=108ms TTL=51
Reply from 204.2.229.10: bytes=32 time=105ms TTL=51

That was less than a minute but you can see the ping spike in there. That happens over and over again without fail regardless of the time of day or whether I'm connected Wireless or Wired. Sometimes it won't happen for 5-10 minutes and sometimes it happens twice in 30 seconds but it always shows up eventually. 

 

EDIT: Based on other similar posts from this forum I decided to to a ping test on the second hop on a trace route (which leads to my CMTS I believe? Basically the cabling to the utility pole and out to the neighbourhood node I think?) and I'm getting very similar results from that FF14 ping I posted above. 

9ms or so over and over until suddenly it either times out or hits 2000+ ms.  Does this mean there's a wiring issue? I downloaded PingPlotter and did a test on the same IP and am getting about 5.2% packet loss after about a 20 minute test.

Re: Rogers Gaming & Streaming Lab

Hey @MikeTavish!

 

As a long time Final Fantasy fanboy I feel your pain. Seeing any level of gameplay impact due to connectivity can be a real detriment, be it from running end game raids or just doing daily roulette's.

 

Seeing the ping spike is certainly indicative of an issue somewhere so let's dig a little deeper and see if we can isolate where that latency is coming from. Can you complete a traceroute for me to your FFXIV ingest server using command prompt? Several may need to be run in succession given the intermittency, and will need to be run while the game is running.

 

Be sure to remove any personal information (personal IP/MAC) before posting. Once we can see which hop the latency is occurring on we'll have a much better idea of how to help!

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

MikeTavish
I've Been Here Awhile

Hello again, sorry for not responding sooner. I had a senior technician and a supervisor come in and try and fix it on Tuesday evening.

They found a very poor quality connector piece in the lines near my house and told me a maintenance crew would come out in the next few days to fix it.

I was hoping that would be all but unfortunately It's been replaced and I'm still getting the issue.

Here are a bunch of traceroutes. Keep in mind that most of them will probably look normal and that everything is fine. It's a really hard problem to fix and pinpoint the issue for because 90% of the time everything is running quite well. It's just without fail every 5 minutes or so I'll get a 5 second lag spike. This is especially frustrating in a 10+ minute endgame raid fight in Final Fantasy XIV.

I'm not sure what I'm supposed to edit out of these, so hopefully I edited out what I needed to

.

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms 1 ms 1 ms hitronhub.home [EDITED]
2 31 ms 24 ms 37 ms XX.XXX.XXX.1
3 18 ms 22 ms 10 ms 24.156.149.49
4 19 ms 12 ms 11 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 19 ms 10 ms 12 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 25 ms 32 ms 20 ms 209.148.229.226
7 42 ms 30 ms 35 ms 209.148.231.50
8 28 ms 27 ms 50 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 31 ms 30 ms 28 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 95 ms 87 ms 99 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 88 ms 88 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 126 ms 136 ms 109 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 127 ms 110 ms 113 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 138 ms 129 ms 130 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 132 ms 141 ms 116 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 108 ms 110 ms 105 ms 204.2.229.234
17 121 ms 112 ms 108 ms 204.2.229.10

Trace complete.

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 13 ms 28 ms 19 ms XX.XXX.XXX.1
3 14 ms 18 ms 44 ms 24.156.149.49
4 12 ms 24 ms 16 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 15 ms 29 ms 34 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 25 ms 40 ms 31 ms 209.148.229.226
7 42 ms 29 ms 26 ms 209.148.231.50
8 31 ms 32 ms 28 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 26 ms 29 ms 30 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * 92 ms 85 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 86 ms 123 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 102 ms 106 ms 104 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 107 ms 109 ms 109 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 125 ms 111 ms 117 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 115 ms 132 ms 113 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 109 ms 129 ms 114 ms 204.2.229.234
17 113 ms 107 ms 128 ms 204.2.229.10

Trace complete.

 

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms 1 ms hitronhub.home [EDITED]
2 9 ms 8 ms 26 ms XX.XXX.XXX.1
3 21 ms 64 ms 15 ms 24.156.149.49
4 11 ms 12 ms 12 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 12 ms 11 ms 11 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 26 ms 38 ms 24 ms 209.148.229.226
7 27 ms 44 ms 39 ms 209.148.231.50
8 27 ms 28 ms 28 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 28 ms 27 ms 27 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 92 ms 85 ms 89 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 * * * Request timed out.
12 132 ms 156 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 155 ms 123 ms 116 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 113 ms 109 ms 113 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 * 2481 ms 119 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 120 ms 153 ms 113 ms 204.2.229.234
17 113 ms 137 ms 105 ms 204.2.229.10

Trace complete.



C:\Users\micha> tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 18 ms 29 ms 29 ms XX.XXX.XXX.1
3 56 ms 27 ms 14 ms 24.156.149.49
4 12 ms 12 ms 14 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 10 ms 16 ms 13 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 65 ms 23 ms 22 ms 209.148.229.226
7 47 ms 29 ms 42 ms 209.148.231.50
8 30 ms 80 ms 34 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 45 ms 28 ms 45 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * 107 ms * ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 95 ms 92 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 111 ms 118 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 113 ms 110 ms 128 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 107 ms 109 ms 119 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 111 ms 112 ms 111 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 113 ms 114 ms * 204.2.229.234
17 109 ms 109 ms 108 ms 204.2.229.10

Trace complete.

 

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 71 ms 8 ms 11 ms XX.XXX.XXX.1
3 126 ms 181 ms 194 ms 24.156.149.49
4 40 ms 150 ms 76 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 33 ms 47 ms 17 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 26 ms 38 ms 79 ms 209.148.229.226
7 31 ms 86 ms 27 ms 209.148.231.50
8 49 ms 64 ms 33 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 41 ms 27 ms 31 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * * * Request timed out.
11 114 ms 91 ms * ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 105 ms 127 ms 101 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 112 ms 112 ms 117 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 118 ms 132 ms 110 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 118 ms 122 ms 118 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 133 ms 106 ms 130 ms 204.2.229.234
17 286 ms 106 ms 203 ms 204.2.229.10

 

 

**Edited post to remove Personal IP**

Re: Rogers Gaming & Streaming Lab

The_Ferd
I've Been Here Awhile

Hi,

 

I'm having similar problems. Playing Overwatch is mostly okay, with the odd lag spike. Once I start streaming though, the lag is relentless and usually leads right to a DC.

 

This has been going on for years across various modems, games (WoW, CSGO, some emulation stuff, and most recently OW) and no amount of service upgrades or swapping has offered lasting fixes. I'm at the end of my tether here.

 

Here's the deets. Thanks for anything you can offer.

 


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1669000000256QAM2.9001938.983
2849000000256QAM1.300238.605
3855000000256QAM1.300338.605
4861000000256QAM1.400438.605
5579000000256QAM-1.200538.983
6585000000256QAM-0.300638.605
7591000000256QAM-0.300738.605
8597000000256QAM-0.700838.983
9603000000256QAM0.000938.983
10609000000256QAM0.2001038.605
11615000000256QAM0.0001138.605
12621000000256QAM0.1001238.605
13633000000256QAM0.5001338.605
14639000000256QAM1.2001438.983
15645000000256QAM0.6001538.605
16651000000256QAM1.4001638.605
17657000000256QAM1.4001738.983
18663000000256QAM1.9001838.983
19279000000256QAM-3.200137.636
20675000000256QAM3.5002040.366
21681000000256QAM3.5002138.983
22687000000256QAM4.0002238.605
23693000000256QAM3.3002338.983
24699000000256QAM4.1002438.983
25705000000256QAM3.5002538.983
26711000000256QAM3.0002638.983
27717000000256QAM2.7002738.983
28723000000256QAM1.8002838.605
29825000000256QAM1.5002938.983
30831000000256QAM1.9003038.605
31837000000256QAM1.6003138.983
32843000000256QAM1.2003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-3.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
122100000ATDMA - 64QAM42.50013200000
236996000ATDMA - 64QAM39.50046400000
330596000ATDMA - 64QAM40.25036400000
425300000ATDMA - 64QAM42.25023200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Gaming & Streaming Lab

The_Ferd
I've Been Here Awhile

Hmm, this is interesting.

 

Re: Rogers Gaming & Streaming Lab

Hey @The_Ferd

 

Thanks so much for dropping by the Lab! 

 

Drops in connection while you're gaming can be beyond disruptive! We'll do what we can to assist in identifying where these drops are coming from. Based on the first image provided, the traceroute and ping aren't indicating any visible latency. The second image is a bit confusing as it's more indicative of a loss of connection or inability to maintain the traceroute over the 200s.

To validate this, are you able to run the traceroute while the game is being played? I'd love to see a live traces during the period of disconnect. 

 

In addition can you confirm the following for us?

  • Are you connected with a wired connection direct to the modem?
  • Are you experiencing the disconnects/latency while using any other wired device or doing anything other than gaming with a wired connection?
  • How often does this occur? Is it occurring during particular periods of the day consistently?
  • When the disconnect occurs, are you losing internet connectivity? Or just connectivity to the server?
  • Can you provide us with a speed test with a wired connection? Looking to see if you're getting the full upload throughput to your modem.

 

Thanks!

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

The_Ferd
I've Been Here Awhile

Hi, thanks for your reply.

 

This is a wired connection, the disconnects happen at any hour, all internet connectivity for the whole house dies and a speedtest from speedtest.net reports 52.38 Mbps down (not a typo, that's fifty-two), 21.63 up on an Ignite 500 plan.

 

I've been fighting versions of this problem for nearly all of the eight years I've lived here, and opened more support requests than I can count over it. Every time it's the same thing: Run a test, send a tech, tell me to spend more, upgrade my plan, here's a discount, new modem, and a week or a month later it's the same thing again. I've had enough (my last day as a Rogers customer is Friday) but hopefully what I've included here can help someone else.