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Rogers Gaming & Streaming Lab

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

 

  Streaming_Gaming_Lab.png

 

Hi Community, 

 

Welcome to the Rogers Community Forums Gaming & Streaming Lab!

We will use this thread as a central point to discuss upstream issues affecting your online gaming and streaming experience on the Rogers network.  

 

This Lab will work to consolidate all upstream specific issues into one place. By doing so we can work together to hone in on any issues specific to the Rogers network that may be impacting your gaming or streaming experience up to, but not limited to, dropped frames, stutter, increased latency and intermittent voice; all while streaming on Twitch, YouTube Gaming, Steam, etc. 

 

Our own Community Forums Specialist @RogersAndy , is an avid gamer with streaming experience on all major platforms in addition to many years of experience testing and troubleshooting with all technical lines of business. As part of our service resolution tracking, we recommend avoiding contact with alternative lines of support for this issue specifically. 

 

To take part in this lab, you must meet the following requirements. 

  1. All services work fine outside of streaming/gaming.
  2. Your modem’s RF levels are within spec. 
  3. You have had multiple service calls and/or tickets within 6 months regarding your game streaming issues. 
  4. Issues must be present with a wired connection to the modem. NO connected 3rd party equipment.

*If you do not meet the above requirements, your post(s) may be merged to a more accurate thread.

 

What troubleshooting will we need from you? 

  1. A screenshot of your Upstream and Downstream levels found on the status page when you log into your modem. 
  2. A current ping test result from command prompt to google.com 
  3. A current traceroute from command prompt to the streaming/gaming service you’re connecting to. (their support can provide you with that IP if necessary). 

 

*Always remember when posting an image of network testing results to block out/remove your personal IP address.

*Images will show in your post after they have been approved by our Moderator team. Don't worry when they don't show up right away.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically in regards to ping and latency on the Rogers network. For details of this program, please see this thread. 

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming 

 

Thank you for your continued feedback and support. 

 

 

 

281 REPLIES 281

Re: Rogers Gaming & Streaming Lab

Datalink
Resident Expert
Resident Expert

An excellent idea.  I hope this will also include open discussion of Rogers Peering with gaming companies and other providers, and open discussion of CMTS loads which affect the download and upload throughput.  I'm keeping my fingers crossed that these will be actively discussed. 

 

https://www.peeringdb.com/search?q=rogers

 

https://www.peeringdb.com/net/307

 

 



Re: Rogers Gaming & Streaming Lab

Nadernt
I Plan to Stick Around

Hi there. I've been a small time streamer for the last 9 months or so, and for some of that time, my connection has been pretty awful. Usually it's in decent condition, where I might only drop 1-3% of frames per stream. Other days, I can stream for 6 hours straight with 0 frame drops. Sometimes though, I'm just unable to stream, because my upload speed and/or my connection to twitch ingest servers is too poor. For reference, I've been on ignite 150 for most of this time, but recently switched to ignite 300, which has made no difference in stream connection stability.

 

Recently, for the past week or so, I've been experiencing some pretty bad packet loss. Running the Twitch Bandwidth Test v1.5 application, I get a quality rating of 0 and upload speeds that vary (typically below 7mbps, sometimes below 3mbps). The games I play say I'm getting packet loss, and it comes in either huge spikes up to 50% or just sits around 0-10% most of the time. It's pretty constant, which is unusual. I've talked with Rogers support a few days ago about my issues, and they submitted a ticket on my behalf (no clue what will happen next though).

 

As for taking part in the lab, I believe I meet the requirements: 

 

1. Speedtest results are great, especially for download. Upload shows 20mbps, but sometimes results are significantly lower.

2. Downstream signal strength has all 32 channels at +-2 dBmV, give or take. Signal to noise ratio is all within 38-40 dB. My upstream seems to be worse, with Signal Strength between 30-37, and a few days ago it was between 20-30 dBmV for all 3 channels.

3. I think I first contacted support in June, and have since then been contacting every so often about these issues, looking for a fix. I've had a tech come out to my building at least 3 times as well in this period. They performed maintenance to the building, and replaced cables in my apartment. There was no noticeable change to my connection as a result of the techs, to be completely honest.

4. Very recently replaced  my CODA-4582U at the Rogers store with a new one, and I'm running it in Gateway mode and a wired connection. I've tried bridged mode too, but that doesn't solve my issues.

 

Here is my upstream/downstream: 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM1.400838.983
2849000000256QAM0.400238.983
3855000000256QAM0.800338.983
4861000000256QAM0.300438.983
5579000000256QAM1.100538.983
6585000000256QAM2.000640.946
7591000000256QAM1.700740.366
8303000000256QAM1.100138.983
9603000000256QAM1.400938.983
10609000000256QAM1.0001040.366
11615000000256QAM0.9001138.983
12621000000256QAM0.7001238.605
13633000000256QAM0.5001338.983
14639000000256QAM0.3001438.983
15645000000256QAM0.2001538.605
16651000000256QAM0.2001638.983
17657000000256QAM-0.1001738.983
18663000000256QAM-0.1001838.983
19669000000256QAM-0.2001938.605
20675000000256QAM-0.3002038.983
21681000000256QAM-0.2002138.983
22687000000256QAM-0.3002238.605
23693000000256QAM-0.3002338.605
24699000000256QAM-0.4002438.605
25705000000256QAM-0.8002538.983
26711000000256QAM-1.2002638.605
27717000000256QAM-1.7002738.605
28723000000256QAM-2.2002837.636
29825000000256QAM-0.8002938.983
30831000000256QAM-0.4003038.605
31837000000256QAM0.0003138.983
32843000000256QAM0.3003238.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES3.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM30.50026400000
238596000ATDMA - 64QAM34.25033200000
330596000ATDMA - 64QAM37.75016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.0000

4K

 

 

2. google-ping.PNG

 

3. You can't ping Twitch ingest servers without a stream key it seems, so I can only test my connection using OBS or the Twitch Bandwidth Test app. Here is a traceroute to a random AWS server in Virginia, which is used by the game I play.tracert.PNG

 

I'd also like to post relevant Twitch Bandwidth Test results. The 0 quality rating means my connection is very inconsistent. Having a solid connection will usually result in 85-100 quality rating. Ping results seems fine, speed results aren't near what they are on speedtest.net or dslreports speed test right now (I'm getting 20mbps on those for comparison).tracert.PNG

 

 

It's important to point out that my area is congested, and according to Rogers support, there is supposed to be a node segmentation in April which would hopefully help solve some of these issues. But even with congestion, I don't think my connection is supposed to be as bad as it's been the past week. The issues arise even at off hours it seems. I even ran a twitch test at 3am last night, and could barely push 3mbps upload. 

 

Here are the results of a roughly 3 hr stream I just had. Note that I wasn't dropping any frames for maybe the first half, then it got really bad. Probably 40% of my frames were starting to drop, and the total dropped frames rapidly rose to 14.6%. I was experiencing packet loss in game this whole time too, roughly 1-10%.obs pic.png

 

So yeah. Not sure what's going on, or if this packet loss stuff will stop sometime soon. I can't tell if it's an issue with Amazon Web Services or not, since both Twitch and Fortnite (the game I'm playing) use AWS. 

 

I'm willing to run more tests and gather more data if you guys can suggest them. 

 

Thanks.

Re: Rogers Gaming & Streaming Lab

Hey @Nadernt!

 

Thank you so much for the details provided! I'll be happy to assist and get to the bottom of this for you. As someone who's experienced what you have I know first hand how incredibly disruptive to the streaming experience this can be. I did take a look at the congestion as mentioned but this was only notable for the downstream channels and it doesn't seem like you're being impacted there. Upstream congestion levels are within acceptable ranges, so that doesn't appear to be what's causing your dropped frames and packet loss.

 

Send me a PM @CommunityHelps and I'll work with you to get to the bottom of this as soon as possible :).

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

Nadernt
I Plan to Stick Around

@RogersAndy Thank you! I'll send a PM.

Re: Rogers Gaming & Streaming Lab

Nadernt
I Plan to Stick Around

Update to being a part of the streaming lab:

 

After like 6 months of intermittent issues, I believe my issues have been resolved.

 

Thanks to @RogersAndy and the rest of the crew involved who helped solve my packet loss, dropped frames, and high ping issues. Within a week of posting, my ticket was escalated and my issues were resolved. So far it's been a week of no issues, and really just perfect internet. 

 

I'd recommend everyone with issues to take part in the Gaming & Streaming lab if they can. Thanks to Rogers and especially to those involved. 

Re: Rogers Gaming & Streaming Lab

RyzenFX
I'm a Reliable Contributor
@Nadernt if you don't mind, what was done to fix your issues?

Re: Rogers Gaming & Streaming Lab

Nadernt
I Plan to Stick Around

I'm not sure. I didn't ask and specifics weren't mentioned. All I know is my ticket was escalated and resolved. I didn't have to do anything personally. 

 

I can tag @RogersAndy and hopefully he can provide an explanation. 

Re: Rogers Gaming & Streaming Lab

Marcoux1
I Plan to Stick Around

I have been receiving high input buffer an sudden ping spikes during games, that cause rubber banding and disconnects through multiple games. I also receive lost frames whiles streaming. My downloads speeds are exceptional while using asus Game First and receive up to 400mbps download speeds sometimes on steam, yet I still receive such lag. I have tried using a pcie Ethernet card in case it was my motherboard Ethernet port having issues but it did nothing to help. I used to receive almost no lag but ever since last spring it has been slowly getting worse.

Re: Rogers Gaming & Streaming Lab

Thank you all for your patience :). I'm glad to see the thread getting more activity!

 

@RyzenFx: There's certainly a combination of things but the short of it is identifying and isolating the underlying cause of what's being experienced. The hope being, for this lab, is to identify an area of consistency for customer's experiencing frame drops, latency and packet loss while streaming/gaming. My tenure with troubleshooting such issues helps in a lot of ways to take a calculated approach toward the possibility of false positives. Be it noise, congestion, local node or tap issues, signal disparity, routing anomalies etc. Though I can't divulge the exact specifics of any accounts particular issue what I can tell you is that I'm incredibly dedicated and admittedly way too stubborn to leave an issue alone until it's been resolved lol.

 

@Marcoux1: Seeing any form of latency when gaming is enough to start pulling apart your whole experience, like Jenga hoping the whole thing doesn't crumble. The good news is that you've got the lab here to help!
 

Can you confirm for us the following?
 

1) Which games are you experiencing this with? (Looking for server commonality if applicable)

2) Are you streaming while gaming? If so, which platform(Twitch, YTGaming etc), which software (X-Split, Streamlabs etc), as well as what CPU/GPU/Network Adapter(s) you're using in your configuration.

3) Have you tested this with Asus Game First uninstalled/disabled or have you experienced this on an alternative device not running that software as well?

4) Can you provide me with a screenshot of the modem's status page showing your signal levels?

 

Thanks so much! Looking forward to helping more and more people get the most out of their service experience when gaming!

 

@RogersAndy

Rogers Gaming & Streaming Lab

tkens
I Plan to Stick Around

Packet Loss issue when playing Path of Exile

I'm still having packet loss issues when playing online games (mostly Path of Exile, I don't really play other games).  I've spoken to tech support over the phone and they say no issues with my connection.  I've swapped out for a new modem and still same issue.

 

WinMTR: xx-removed due to personal IPxx

Connection type: Ethernet

Internet Plan: Rogers Ignite 500u using Hitron CODA-4582U (firmware 2.0.10.36T6)

Location: Markham, Ontario, Canada

Re: Rogers Gaming & Streaming Lab

RogersAndy
Retired Moderator
Retired Moderator

Hey @tkens!

 

Looove PoE :3. I sadly haven't had the time to play for a couple of seasons though what with other games and work taking up my time, but I digress. When did the packet loss start occurring?

 

Can you provide us with a screen shot or copy/paste of your modem's signal levels? Log into your modem -> Status -> Docsis WAN page

 

Can you run a ping test and a traceroute to the PoE server you're connecting to with command prompt and provide the results here? WinMTR results tend to be less accurate leading to false positives for issue troubleshooting. When providing your results be sure to remove/black out your 99.xx public IP :).

 

Thanks! Looking forward to getting to the bottom of this with you.

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

aeroteq
I'm Here A Lot

My turn now I suppose.

Been dealing with these intermittent issues for the last 2 years or so. It'll go away for a few months, come back for a few months. Sometimes I only drop frames for an hour. Sometimes it's days at a time. Sometimes it's only 100 frames a broadcast and sometimes it's 10,000 frames in 3 minutes. I've had 5+ techs from Rogers to my house, including a supervisor and have gotten different answers from all of them. This is why my service call history may have a big gap, because it's extremely frustrating to invest all that time into a fix then nothing happens so a lot of the time I just don't bother calling and try to wait the drops out.

My experience is pretty similar to @Nadernt , where some days will be fine and others won't. Happens at random times during the day (experimented with it from 5pm-3am EST recently) and random days of the week.  Also running my modem in gateway mode to an ASUS Router, but I've had these same issues both before AND after purchasing it.  No SpeedTest issues (I'm on Gigabit Ignite btw), and my download services are fine. Only issues I have are to Twitch and occasionally to Discord voice chat, but that could just be Discord servers as well. Save that can of worms for another time. 

As I'm grabbing this info/screenshots, it's not wigging out anymore. Like I said it comes and goes whenever it feels like it.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM5.200838.605
2849000000256QAM1.100237.636
3855000000256QAM0.400337.356
4861000000256QAM0.200437.356
5579000000256QAM4.400537.636
6585000000256QAM5.200638.605
7591000000256QAM4.900738.605
8303000000256QAM6.100138.605
9603000000256QAM4.700938.605
10609000000256QAM4.3001037.636
11615000000256QAM4.2001137.356
12621000000256QAM4.9001237.356
13633000000256QAM5.9001338.605
14639000000256QAM5.9001438.983
15645000000256QAM6.0001538.605
16651000000256QAM5.7001638.605
17657000000256QAM5.9001737.636
18663000000256QAM5.3001837.356
19669000000256QAM4.9001937.356
20675000000256QAM5.0002037.356
21681000000256QAM5.0002137.636
22687000000256QAM4.8002237.356
23693000000256QAM5.0002338.605
24699000000256QAM5.1002437.636
25705000000256QAM4.1002537.356
26711000000256QAM3.7002637.636
27717000000256QAM3.4002737.356
28723000000256QAM3.2002836.610
29825000000256QAM2.6002938.605
30831000000256QAM2.5003038.605
31837000000256QAM2.0003138.605
32843000000256QAM1.8003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.300003
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM32.75016400000
238596000ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM31.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

TraceRoute to Google.com

traceGoogleGoodConn.jpg

TraceRT to Twitch.tv

traceRTChicago.jpg

TraceRT to live-ord.twitch.tv (the Chicago server for Twitch, which is the server I get the best results from usually)

 TraceRTTwitchGood.jpg

Twitch Test I just ran using the same program as the OP I tagged. Again, it's not as bad as it was around 5pm yesterday but these are servers I have gotten 95-100 scores from before. [Scores were 0-50 at 5pm today]

twitchtest.jpg

 

And lastly, a report from Twitch Inspector from this evening just showing the instability. Nothing changed from my broadcast yesterday which went 9hrs and dropped 300 frames total. Would have streamed longer to get info, but the broadcast was too important to have going at that quality. (Was for an event)
twithcinspector.jpg

 

Let me know if any additional information is needed @RogersAndy . I'll try to get some screenshots from when it's having its fit. Like I said, comes and goes so randomly it's hard to interpret when the next pike will hit. 

 

**Edited - Removed IP & MAC information. Thank you @RogersTim you legend. 

Re: Rogers Gaming & Streaming Lab

Hey @aeroteq!

 

Thanks so much for the detailed information! Also thank you again @RogersTim for taking care of the images <3.

 

That kind of intermittency I think is enough to drive anyone nuts, and I wholeheartedly appreciate how difficult it can be to capture results during impact. Especially when it's so random.

 

The current images will serve as a great baseline for when the issue returns and with the updated results I can begin working toward identifying what's going on.

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

delos
I'm Here A Lot

IPV6

Pinging google.com [2607:f8b0:400b:802::200e] with 32 bytes of data:
Reply from 2607:f8b0:400b:802::200e: time=12ms
Reply from 2607:f8b0:400b:802::200e: time=14ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=17ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=12ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=10ms

 

IPV4

Pinging google.com [172.217.164.238] with 32 bytes of data:
Reply from 172.217.164.238: bytes=32 time=11ms TTL=55
Reply from 172.217.164.238: bytes=32 time=12ms TTL=55
Reply from 172.217.164.238: bytes=32 time=20ms TTL=55
Reply from 172.217.164.238: bytes=32 time=10ms TTL=55

 

updown.png

***Edited image to remove IP***

It is not possible to TraceRoute twitch ingest servers as they ignore pings. I am sure I'm not the only person here that gets their packets dropped like they're hot.  This is an issue and has been an issue with Rogers for over 3 years with absolutely 0 progress. Some days it's bearable, some days it is so bad I wonder why I even bother paying you guys.

 

20-30% packetloss to ONLY the twitch servers when uploading 🙂

 

This has been going on since 2016 ever since I started streaming.

 

 

FYI, I'm a technical user, so I know what's happening - you are throttling my RMTP upload especially during primetime.

Re: Rogers Gaming & Streaming Lab

RogersAndy
Retired Moderator
Retired Moderator

Hey @delos

 

Welcome to the Lab! Thanks so much for the information provided. Seeing that much latency is terrible! I can assure you though that there's absolutely no throttling occurring. I will be able to assist in identifying what's going on for you though. 

 

Regarding the Traceroute to Twitch, though it may not reach the ingest server that's completely ok. What I'm looking for is the initial routing path within the Rogers network to start. That would be the first 3-5 hops. This way I can determine if there's any latency occurring there.

 

There is definitely an issue with your downstream signal though, I would recommend sending me a PM at your leisure so I can get someone out there to resolve it.

 

You're in good hands delos, we're going to get to the bottom of this.

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

It's happening~ Initial Twitch test results were a 0/100. Kept them running while I grabbed all the screenshots. I ran the final test and these were the numbers. Everything else I grabbed during the fritz. @RogersAndy 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM4.900837.636
2849000000256QAM0.600237.356
3855000000256QAM0.100336.610
4861000000256QAM-0.200437.356
5579000000256QAM4.200537.356
6585000000256QAM5.000637.636
7591000000256QAM4.500737.356
8303000000256QAM4.800137.356
9603000000256QAM4.400937.356
10609000000256QAM3.8001037.356
11615000000256QAM3.8001137.356
12621000000256QAM4.6001236.387
13633000000256QAM5.3001337.356
14639000000256QAM5.1001437.636
15645000000256QAM5.1001537.636
16651000000256QAM4.8001637.356
17657000000256QAM5.0001737.356
18663000000256QAM4.6001836.610
19669000000256QAM4.2001936.610
20675000000256QAM4.2002036.610
21681000000256QAM4.4002137.356
22687000000256QAM4.1002237.636
23693000000256QAM4.3002337.356
24699000000256QAM4.4002437.636
25705000000256QAM3.6002537.636
26711000000256QAM3.2002636.610
27717000000256QAM2.9002736.387
28723000000256QAM2.8002836.387
29825000000256QAM2.1002937.356
30831000000256QAM2.0003037.356
31837000000256QAM1.5003138.605
32843000000256QAM1.3003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES5.300003
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM32.75016400000
238596000ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM31.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

traceRTgooglebad.jpg

 

traceTwitchBad.jpg

 

traceChicagoBad.jpg

 

inspectbad.jpg

 

twiitchtestbad.jpg

Re: Rogers Gaming & Streaming Lab

Hey @aeroteq

 

Thanks so much for the details provided!

 

The drop is certainly visible in the Twitch bandwidth tool, in addition there does seem to be an increase in latency from your router to the modem, from the previous 26-9-10 now to 44-15-100. This jump may be responsible for the current frame drops so I'd like to rule that out if possible.

 

Are you able to bypass the router to rerun the traceroute and let me know if the issue persists? 

 

@RogersAndy

Re: Rogers Gaming & Streaming Lab

Had the problem before the router but I can try. Basically just change it back to modem/router combo ? @RogersAndy 

Re: Rogers Gaming & Streaming Lab

Marcoux1
I Plan to Stick Around

1) I am experiencing these issues with the only games I really play, Rocket League and Apex Legends. Although these games are not known for their best servers. I know for a fact no one else in the lobby experiences the same issues.
2)I have not been streaming while gaming recently due to the poor internet, when I do it is on twitch but the lag still persists, I have a i7 7700k, a GTX 1080 and a gigabit ethernet adapter and gigabit ethernet cord.
3) I have deleted the Asus Gamefirst program and my download speeds had improved but the high input buffer and ping spikes persist.
4) I could not find the modem login page after searching ip address

Re: Rogers Gaming & Streaming Lab

angral
I Plan to Stick Around

Hi, I switched from 150u ignite to gigabit and have started experiencing lag spikes and rubber banding in video games. Please help!

 

Games: World of Warcraft, Heroes of the Storm

Area: Mississauga, Ontario

Modem: CODA-4582

 

1. Upstream/Downstream

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 0.000 8 37.636
2 849000000 256QAM -3.100 2 35.084
3 855000000 256QAM -3.300 3 35.780
4 861000000 256QAM -3.400 4 35.084
5 579000000 256QAM 0.400 5 37.636
6 585000000 256QAM 0.200 6 37.636
7 591000000 256QAM 0.100 7 37.356
8 279000000 256QAM 0.600 1 37.636
9 603000000 256QAM -0.100 9 37.636
10 609000000 256QAM 0.100 10 37.356
11 615000000 256QAM 0.300 11 37.356
12 621000000 256QAM 0.500 12 37.636
13 633000000 256QAM 0.500 13 37.356
14 639000000 256QAM 0.400 14 37.636
15 645000000 256QAM 0.100 15 37.356
16 651000000 256QAM -0.100 16 37.356
17 657000000 256QAM 0.400 17 37.356
18 663000000 256QAM 0.500 18 37.356
19 669000000 256QAM 0.500 19 37.636
20 675000000 256QAM 0.600 20 37.356
21 681000000 256QAM 0.500 21 37.636
22 687000000 256QAM 0.100 22 37.356
23 693000000 256QAM -0.200 23 37.356
24 699000000 256QAM -0.300 24 37.356
25 705000000 256QAM -0.400 25 37.356
26 711000000 256QAM -0.800 26 36.610
27 717000000 256QAM -0.700 27 36.610
28 723000000 256QAM -1.300 28 36.610
29 825000000 256QAM -1.600 29 36.387
30 831000000 256QAM -2.100 30 36.387
31 837000000 256QAM -2.400 31 35.780
32 843000000 256QAM -2.800 32 35.595
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 0.900002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 13696000 ATDMA - 64QAM 19.500 1 6400000
2 36996000 ATDMA - 64QAM 21.750 4 6400000
3 30596000 ATDMA - 64QAM 21.250 3 6400000
4 23700000 ATDMA - 64QAM 20.750 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

2. Ping Test to google.com

Pinging google.com [2607:f8b0:400b:802::200e] with 32 bytes of data:
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=7ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=7ms
Reply from 2607:f8b0:400b:802::200e: time=7ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Request timed out.
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=7ms
Reply from 2607:f8b0:400b:802::200e: time=7ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Request timed out.
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=8ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Request timed out.
Reply from 2607:f8b0:400b:802::200e: time=12ms

Ping statistics for 2607:f8b0:400b:802::200e:
Packets: Sent = 30, Received = 27, Lost = 3 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 12ms, Average = 8ms

3. Traceroute to Heroes of the Storm IP 24.105.30.129 using WinMTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| CODA4582 - 
| xx.xxx.xx.x - 0 | 1254 | 1254 | 3 | 10 | 165 | 6 |
| 8076-dgw01.wlfdle.rmgt.net.rogers.com - 0 | 1254 | 1254 | 2 | 7 | 162 | 8 |
| 209.148.235.109 - 0 | 1254 | 1254 | 2 | 7 | 144 | 9 |
| 209.148.230.26 - 0 | 1254 | 1254 | 18 | 23 | 187 | 21 |
| eqix-dc2.blizzard.com - 0 | 1254 | 1254 | 18 | 23 | 65 | 28 |
| ae1-br01-eqdc2.as57976.net - 0 | 1254 | 1254 | 78 | 84 | 261 | 81 |
| et-0-0-2-br01-eqch2.as57976.net - 3 | 1110 | 1081 | 78 | 145 | 4001 | 84 |
| 137.221.65.132 - 2 | 1170 | 1156 | 78 | 132 | 4852 | 82 |
| et-0-0-2-br01-eqla1.as57976.net - 3 | 1124 | 1101 | 88 | 160 | 4700 | 96 |
| be1-pe02-eqla1.as57976.net - 0 | 1254 | 1254 | 78 | 83 | 95 | 83 |
| lax-eqla1-ia-bons-03.as57976.net - 0 | 1254 | 1254 | 79 | 84 | 224 | 84 |
| 24.105.30.129 - 2 | 1203 | 1190 | 78 | 82 | 96 | 84 |
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