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Problem with MyRogers Android app

JandB762
I've been here awhile

Sometimes when I open the app it says: Validation failed. Please try again. If I press retry, it gives the same message. If I hit cancel, the app closes. If I open the app again I get the same message. There is no opportunity to enter any credentials (which haven't changed). The app opened successfully yesterday, but not today. This has happened before. How do I get the app to log in and show my usage so I can reset my data alert? Please don't suggest I use a browser. While I can see my usage, the browser implementation using Chrome on my mobile will not allow me to change my alert.

 

***EDITED LABELS***

3 REPLIES 3

Re: Problem with MyRogers Android app

RogersCorey
Moderator
Moderator

Hello @JandB762!

 

Welcome to our Community!

 

I know access to the MyRogers app is important for our customers so they can manage their account and view their usage. Do you have a similar error accessing MyRogers via a browser?

 

What device and OS is your Android currently running? Have you attempted to reinstall the app?

 

Please let us know!

 

Regards,

RogersCorey

Re: Problem with MyRogers Android app

JandB762
I've been here awhile
Samsung S8 running Android 8.0.0. No issues logging onto the browser but as mentioned I am unable to change my alerts via the browser. (There is no provision to do so). I have not reinstalled the app but oddly by doing absolutely nothing, other than waiting several hours, the app now successfully logs on and I could change my alert. The app is not very reliable!

Re: Problem with MyRogers Android app

Hi again @JandB762!

 

I'm pleased to hear that the issue seems to be resolved at this time. If the issue should reoccur, please PM us @CommunityHelps so we can troubleshoot. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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