Paper Billings to Disappear as of March 26, 2020 - Available only on line.

[RickyTicky]

With receipt of  a text message and further interaction with customer service it appears if you want paper billing that will not be an option starting March 26, 2020. <see image capture below>.  Rogers claims that this roll out is going via SMS and email and a recorded message when you call in thus far.  Links in message (rogers.com/go-paperless) or on the rogers site that I can find nor my last paper billing received yesterday (Feb 10/2020) make no mention of this upcoming change.  Customer service has not offered up any further reasoning why this is not posted on Rogers site, or noted on billings.  If you want it in paper, then you get to take your time to load and print yourself.  You could go elsewhere but I will guess that all providers are on the same route.  

Rick.

[OLDYELLR]

That's interesting. I get Rogers service texts on my cellphone, but I didn't see that one. No concern of mine because I opted out of paper billing long ago.  However, maintaining paper billing was an option for people who didn't use the internet or cellphones, maybe at extra cost, I can't remember.  Will Rogers mail this out to those customers? How will they know to pay their cable bill?

[RickyTicky]

Hi OldYellr

In my case the billing is for mobile service.  I can't speak to Rogers other services like you have pointed out of cable etc. 

I see from 2018 an article of interest via CBC reporter Sophia Harris on the subject.

https://www.cbc.ca/news/business/koodo-telus-paper-bills-seniors-piac-crtc-1.4703338

[Lurker]

I'm pretty sure the CRTC had something to say about a similar situation a few years ago when Rogers tired to charge people for a paper bill.....

[RogersTony · Accepted solution]

Hello, @OLDYELLR

Thanks for posting your concern in our Community!

Ensuring you are able to effectively receive your bills is very important so I can understand your concerns here.

One of the main reasons we are going paperless is to protect our environment, which is very important to us. There are certain special circumstances where paper bills can still be requested on an individual basis. Feel free to send us a private message to inquire about this further.

Not familiar with our Private messaging system? No worries, Click Here.

RogersTony

[Sharon14]

No computer so how do I make payments

[cldlwp]

Rogers has no interest in protecting the environment evidenced by the volume of unsolicited paper ad mail it sends out. How as of March 26 2020 is it billing its cable only customers who do not own computers / cellphones / and have never accessed the internet.

[57]

For the one or two people who don't have a computer or cell phone or tablet, I'm sure Rogers will make some sort of accommodation if you contact them. For the rest of the population, stop squawking and get into the 21st century.

[cldlwp]

"There are certain special circumstances where paper bills can still be requested on an individual basis. Feel free to send us a private message to inquire about this further." Please provide PHONE NUMBER for cable customer only to call (no online presence nor devices) to ensure continued delivery of paper bill.

[OLDYELLR]

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@cldlwp wrote:
"There are certain special circumstances where paper bills can still be requested on an individual basis. Feel free to send us a private message to inquire about this further." Please provide PHONE NUMBER for cable customer only to call (no online presence nor devices) to ensure continued delivery of paper bill.

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You do realize that most cable customers who depend on paper billing likely don't have internet access or smartphones. Hopefully they would receive instructions how to maintain paper billing by snailmail.

[GeorgeKud]

Why should the customers have to supply the facilities for Rogers to do their business? I have to pay for my internet, my PC, my printer and supplies. Perhaps I can bill Rogers to cover my expenses!

[cldlwp]

Cable only customers received only an automated voice message on their landline Rogers seems to be unaware of all phone scams that police have told consumers to ignore so of course cable customer would ignore voice message from Rogers. Rogers has not referenced going paperless on mailed cable bills dated January 2020 and February 2020.

[Macey]

I am appalled that I can not get a paper bill anymore!

I have emailed and talked to a rep and get the same old story how it is better for the environment going paperless, poppycock last I checked paper was very recyclable.

All other bills I receive as a home owner comes in paper and all them total is less that what I spend with Rogers.

If this is going to be the case I will be switching providers (hard to do after 30 loyal years with Rogers).

Not at all happy, 

Mark Macey

[OLDYELLR]

@cldlwp @Macey Quite some time ago I remember Rogers announcing going to paperless billing but customers who wanted to continue receiving paper bills by mail could do so for an extra charge. Then it was announced that seniors who presumably didn't use computers, could get the paper bills for free. Presumably those customers would pay by sending a cheque by mail or pay in person at their bank.  Personally I think the "saving the planet" stuff is a load of nonsense; The real reason is it would save Rogers some money. If someone really desires paper billing, for whatever reason, I'm sure they could take it up with Rogers up the chain of command. Paper isn't going away anytime soon. We have paper passports, make paper wills, etc, etc. You can safely store paper records for decades but digital records can be lost just like that.  But now people are receiving fraudulent notices in the mail from "CRA" and other organizations, so even that isn't safe.

[RogersYasmine]

Hello @Macey,

We are sorry to hear of your disappointment in our move to paperless billing. We understand that change is not always easy. Hopefully, you'll reconsider your decision to change providers as we'd love to keep you in the Rogers family if at all possible.

With online billing, we can provide you with more flexibility and a more simplified billing experience, while remaining environmentally friendly. Is there a reason why you’re not interested in online billing?

A few things I'd like to highlight about online billing:

• You can access your bills anytime on rogers.com or through the MyRogers app. You won’t have to call us if you lose your bill or if it’s delayed or lost in the mail.
• You receive an email notification as soon as your monthly bill is available online. The amount due is included in the email and you have 14 days to pay your bill.
• You can review a summary of all your extra charges, usage and credits.
• You can view up to 18 months of bill history and print them if you need them for tax purposes. That way you can avoid a $15 bill reprint fee.
• You can view 12 months of payment history, so you don’t have to worry about keeping paper records.
• You can make an instant secure payment with just a few clicks.

I also want to add that if you absolutely have to have a paper copy for your records, the online bills are available in pdf format and can be printed at any time.

I hope this helps! 🙂

RogersLaura

[OLDYELLR]

@RogersYasmineI know it doesn't affect anyone on this board, but for someone without internet access, or someone choosing not to have it, how would they ever continue to receive and pay their cable bills?

[57]

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@Macey wrote:

1. ...last I checked paper was very recyclable.

2. All other bills I receive as a home owner comes in paper

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1. Recycle is the worst option.  Remember that, from an environmental standpoint, it's Reduce, Reuse, Recycle in that order with Recycle being just above throw away.  Rogers is attempting to Reduce.

2. Unless you don't have access to a computer or other device like tablet or phone, then perhaps it's time to move all your bills to electronic.  Remember that it's not just a piece of paper, but:

- printing and handling the bill by Rogers/biller

- a piece, or several pieces of paper for each of the bills

- an envelope for each of the bills

- a stamp for each of the bills

- a mail truck using fuel as well as a driver and vehicle depreciation to deliver the bills to your area.

- a mailman to deliver the bills to your home

- finally disposing of the paper (recycling or sometimes people throw them out because they don't want their name/address going into the recycle).

There is a cost for the first few items of the above list and if you wish your bills to keep going up more because of paper billing, perhaps that cost should be born by you and not by the other customers who are on electronic billing.

I'm sure that Rogers will make some sort of accommodation for the occasional person who doesn't have access to a computer, phone or tablet, but I suspect that there are very few of those left.  

[Pauly]

I have parents who are both Senior Citizens who are retired and who do not know how to do online billing nor online banking, my mom likes to pay her bills at the teller or ATM or even the Roger's Plus store in person. she is old, she wont change her ways no matter how hard companies try to push her to change, so companies like rogers need to Back Off.

Rogers already captured her email address at an earlier time and added it to her account and now spam her with useless stuff and notices, they may very well do what enbridge consumers gas(union gas) did and force people who have an email on their file to paperless billing which is NOT right in my humble opinion

[RogersYasmine]

Hey @OLDYELLR,

These are definitely some very valid concerns! As mentioned by @57, I would presume that most people do have access to the internet, but I understand this may not be the case for a select few.

Depending on the reason for the request, we can make special arrangements on a case by case basis. 😊

Cheers,

RogersLaura

[brunocoelhommn]

I havent received my bill for this month yet..... is it still coming by paper?

[Macey]

So I can't get a paper bill!

With the $2500 a year plus most of us spend with Rogers each month they are to cheap to mail us a bill, all with the guise of saving the planet. They just want to save money and on top of this the rates are going up again for the same service minus a printed bill. Greedy no!