Yep, known issue since July. I'm pretty sure it's a Global and CTV issue though, not Rogers. Contact them with your concerns.
I've seen it mostly on Global, although I've occasionally seen it on CTV News at 11. The Football game currently on is DD5.1 on CTV, but the game on CTV2 is in DD2.0. Since Rogers can certainly transmit DD5.1 and most HD channels are DD5.1, I suspect Global and CTV2, however, strange things can happen. Perhaps you need to contact all the parties involved.
In that case I suggest you use Rogers Share a Concern. This is the office of the president and I have found them usually to be quite responsive.
I only ever watch the 11PM news for a short while, so I don't care if it's DD2.0 or not. Good Luck.
I would say nothing will be done. I lost DD 5.1 on CTV last March and Global on June 10, was always for sports and other events in DD 5.1. I also sent a concern to Rogers, the answer was it was the broadcaster. Funny thing is that CTV on Ignite TV is in DD 5.1 (except recordings, lol)
Here is my thread about it : https://communityforums.rogers.com/t5/TV/CTV-Kitchener-Channel-12-Waterloo-Region/m-p/442902
Good morning @RRF1!
Welcome to our Community! If you're made a formal complaint and spoke with our tech support about this issue, then we should have an explanation for you once that ticket is closed.
I would be more than happy to look into this particular audio issue for you and provide any updates we have available. Please PM us @CommunityHelps for further assistance. If you're not familiar with our PMing process, you can find instructions here.
I am on the legacy system.
I am still getting 5.1 for CTV HD (518) but for HD Global (517) and CTV 2 HD (595) I am getting 2.0.
I am pretty sure that CTV2 HD used to be 5.1 as well.
This is my Rogers lineup: http://channelguides.ca/rogers.php?Location=RichmondHill&Package=AllChannels&Type=Digital
For those people interested in getting the no DD5.1 issue with Global and CTV2 resolved (currently DD2.0), I suggest you try the mods on this forum. I have found them most helpful. You can probably point them to this thread and state that OD and OTA are DD5.1 (certainly for Global at least), whereas the digital cable channels are DD2.0.
I'm surprised that the OOTP was not helpful, because I've found them most helpful in the past, getting a call back usually within one business day.
Sometimes one needs to be a bit forceful, but calm and polite, especially if you're technically savvy.
A poor audio experience can really ruin your TV watching experience especially if you've got a really nice surround sound system.
I am still waiting to hear back from Rogers re the audio issues. The latest evidence I presented to them was that while I was watching a show that was aired on GLB and CBS at the same time, the primary channel (GLB) was in DD 2.0 while the simsubb'ed channel (CBS) was in DD5.1.
For those who are not familiar, the simsubb'ed channel shows the Global logo on the screen and it also has Global ads instead of CBS ads (in this example).
We really appreciate your patience regarding this matter.
We have heard back from our engineering teams and it looks like they are reporting that HDGLB is provisioned like this and has never had Dolby Digital 5.1 audio on the Rogers Digital TV platform.
I know this may not be the answer that you were hoping to hear but its the only one we've got. =(