I just changed my plan to the new 60$ 10GB at Rogers Store and now my caller ID is not working. I also did not get my email confirmation for my new plan. My account is still showing my old plan. I cannot even confirm that the store updated my account and I don’t understand what happen to my caller ID. I have been trying to call for the past 3 hours and no luck :(.
Do you have an update? I've been waiting for over 24 hours and still no change to my plan under My Rogers. I'm beginning to worry that the change didn't go through...
Is it normal to not see my plan at all when I update my plan with a representative? It’s been over 10 hours now with nothing showing. Would they send me an email if any changes were made to my account ? Is this automatic or only when the agent sends it. For example if you cancel your plan - would an email automatically be sent ?
Welcome to the Rogers Community Forums and thanks for posting your concerns here! Hopefully, all is good and well at your end. 😊
With reference to any price plan changes that are made on your account, you should definitely receive a transactional email confirmation within 24 hours of the change being completed. Just to clarify, was the plan change processed immediately, or was it requested for a future date?
We hope to hear back from you soon!