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Manually Set Recording Times Beyond the Presets for Ignite TV

CaseyLondon
I've Been Here Awhile

We have had ignite for a couple of months now (and yes, the wireless range sucks big time - but that's a different topic). My present issue is how to extend the recording time by an hour or two or three as I see fit. NHL playoffs are starting soon, which means OT games extending beyond the scheduled time slot. Is there any way to capture the extended time in the same recording, or am I left to record the scheduled game and then tack on individual recordings of the next 3 or more hours and however many shows that may be?

 

On the pvr, we could set start and stop times as we fit. Is this feature not available on ignite?

 

 

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18 REPLIES 18

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

57
Resident Expert
Resident Expert

@CaseyLondon wrote:

On the pvr, we could set start and stop times as we fit. Is this feature not available on ignite?


You must be talking about the 15 year old 8300HD PVRs using SARA firmware.  Navigatr firmware on the NB2/3 and the firmware that runs Ignite should have preset options to start something like 5, 15, 30, 60, 180 minutes early or end similar numbers late.  You can usually set defaults under Rogers - settings, or as you set the recording itself.



Re: Manually Set Recording Times Beyond the Presets for Ignite TV

RogersAndy
Retired Moderator
Retired Moderator

Hey @CaseyLondon

 

Totally appreciate wanting to ensure you're not missing out on any of the program, with our Ignite TV service it's designed so that the recording starts and ends with the program as opposed to a set time :). Regarding your WiFi range that's certainly resolvable with our Whole Home WiFi option. I definitely recommend reaching out to support for assistance with that. We'll definitely want to ensure that Ignite TV is performing as intended and meeting your needs :).

 

@RogersAndy

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

CaseyLondon
I've Been Here Awhile

Hi Andy. Having the software extend automatically until the program ends should take care of the NHL / Blue Jays OT issue.

 

That said, it doesn't help in the slightest for the OHL playoffs - which don't even show up in the Guide listings. Having to search independently for game start times is okay, but having to record a series of half hour shows to cover the overall game time is silly.

 

The max each 30 / 60 /90 minute show can be extended is 30 minutes on our Ignite set up (the extend options for 1/2 hour, 1 hour and 1.5 hour shows seems to be 3 / 5 /30 minutes). It's only when the show hits 2 hours do the record extending options go 30 / 60 / 90 minutes.

 

The solution seems to be to either have the Guide show what's actually playing, to allow users to access all extend time options regardless of show lengths, or to allow users to choose their own start and stop time.

 

For the time being, Ignite, for whatever the perceived upsides, given the serious WiFi range issues and the recording quirks, still falls under the "proceed with caution" banner

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

Rodent
I Plan to Stick Around

Recording Extended times shortened. I noticed they have dropped the 3hr extended time on manual recordings. We wanted to watch the men U.S open tennis championship. we set the recording and were only allowed to add an addition 1.5hrs extra onto the recording. We lost the final interviews because of it and just made it to the end on the final overtime game. What happened to the 3 hour extension that was possible before. Same for Playoff hockey, what happens when it goes into triple overtime. 

No longer happy with the service.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

57
Resident Expert
Resident Expert

Here are my comments on the topic (I don't have Ignite, but have been following all the threads).

 

1. As discussed earlier in this thread, to which your post was probably moved, was 3 hours ever available on Ignite?

2. Ignite should extend any (live sports) programming automatically to catch the end of a particular programme.  It doesn't work like Legacy Digital Cable where the programme is "fixed" (Navigatr).  I realize that sometimes it may not work properly.

3. Rather then extend the recording, record the programme (or programmes) that follow the programme of interest.



Re: Manually Set Recording Times Beyond the Presets for Ignite TV

-G-
Resident Expert
Resident Expert

@57 wrote:

2. Ignite should extend any (live sports) programming automatically to catch the end of a particular programme.  It doesn't work like Legacy Digital Cable where the programme is "fixed" (Navigatr).  I realize that sometimes it may not work properly.


For many live event broadcasts, Ignite often does do this.  I remember once recording a Leafs game (that went into OT) and getting pleasantly surprised when the recording got extended automatically.  With Ignite, when you set up a recording, it sometimes even explicitly says in the UI that the recording will get extended automatically.  (I don't know how this actually works in the background, whether this requires human intervention in real-time or if live events actually get recorded long and Rogers then "adjusts" the end-time of those recordings afterwards.)

 

Another option is to set up a totally manual recording as follows: Click Guide, press "Left" to highlight the channel, press "OK/Select", select Record, then set up your manual recording.  You can record up to 12 hours of content at a time.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

57
Resident Expert
Resident Expert

@-G- wrote:  (I don't know how this actually works in the background, whether this requires human intervention in real-time or if live events actually get recorded long and Rogers then "adjusts" the end-time of those recordings afterwards.)

Here's a link. IPTV allows for real time IPG updates.

https://communityforums.rogers.com/t5/TV/IPG-Inconsistencies/m-p/466713#M52587

 

IPTV-based platform and guide updates can come in much faster. Even in real-time which is evident when recording an event that goes on longer than the guide has scheduled, the recording doesn't cut off at the end time in the guide.

 



Re: Manually Set Recording Times Beyond the Presets for Ignite TV

-G-
Resident Expert
Resident Expert

@57 wrote:
https://communityforums.rogers.com/t5/TV/IPG-Inconsistencies/m-p/466713#M52587

IPTV-based platform and guide updates can come in much faster.


That's just referring to the frequency of IPTV guide updates, and why the guide data for sporting events is usually more accurate on Ignite TV.

 

Even in real-time which is evident when recording an event that goes on longer than the guide has scheduled, the recording doesn't cut off at the end time in the guide.


The Cloud PVR is what makes this possible, and when you watch an extended recording on Ignite, the timeline shows where the recording was supposed to end, followed by a break, followed by the timeline of the extended portion of the recording.  At some point, the process of extending a recording dynamically involves human intervention but my uncertainty was around the specifics of how the recording actually gets extended behind the scenes and by whom.  I didn't think that the originating broadcaster would have a mechanism of pushing such (literally) last-minute programming updates directly in real-time but it could be done by the company that provides the EPG data to Rogers.  I know that the start/end times of the guide metadata are also separate from how the program appears in the Guide's program grid... and accidents/errors/inconsistencies in the metadata can also cause programs to record short.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

Rodent
I Plan to Stick Around

Hi, in response to item 1, yes I have used it in the past for sports. Item 2 does not always work, and for item 3, that is an option but why not allow one to record however long after a manual setting would be a lot easier.  Why the limit to 1.5 anyway?

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

-G-
Resident Expert
Resident Expert

@Rodent wrote:

Why the limit to 1.5 anyway?


Because that's the way that Comcast implemented it.  They built the product to meet, primarily, their requirements, not anyone else's.  Xfinity TV has a lot of good things going for it but their product has grown organically over time and Comcast has also made some insanely stupid design decisions and concessions in every piece of hardware and software that went into the Ignite product portfolio, and that can make for a very frustrating experience at times for the end users/customers.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

57
Resident Expert
Resident Expert

@Rodent wrote:

Why the limit to 1.5 anyway?


For the same reason that there is a pause live TV limit. On Ignite the recordings are on their server and each additional feature (in terms of time) means that they need more server capacity, so they try to minimize the $ spend on servers, etc, while still meeting the needs of most of their customers.



Re: Manually Set Recording Times Beyond the Presets for Ignite TV

-G-
Resident Expert
Resident Expert

@57 wrote:

@Rodent wrote:

Why the limit to 1.5 anyway?


For the same reason that there is a pause live TV limit. On Ignite the recordings are on their server and each additional feature (in terms of time) means that they need more server capacity, so they try to minimize the $ spend on servers, etc, while still meeting the needs of most of their customers.


Actually, that's not quite true.  With Ignite, live TV streams are not stored in the cloud; they are buffered in-memory on the set-top box itself, and that is the limiting factor of how long you can pause live TV.  (Contrast that with Fibe TV, which buffers every active stream on the local PVR.  In my previous setup, with two wireless STBs and a PVR, if I tuned to a channel on any box, it would start buffering on the PVR's hard disk, and that buffered content is shared across devices.  If I tuned to one channel on one box, a different channel on the second box, then on the third box, I can switch between both of those channels and access whatever has been buffered on the PVR ,up to the 90 minute limit, for both streams.  If I press "Record" on any box, the entire buffered contents of that program gets recorded.)  With Ignite, if I tune to the same channel on different boxes at different times, I can only access what has been buffered in-memory on that STB.  When watching a live program on Ignite, if I press "Record", I will only record the program from that moment forward; the buffered contents will not be recorded.

 

As for recorded program content, if 5000 customers record "Saturday Night Live" in its entirety, technically, it is possible to de-duplicate those recordings and store only ONE instance in the cloud.  I don't know if Comcast's platform really can do that in actuality... it probably can and probably does...  but that is a potential benefit to a cloud PVR.  That, AND the benefit of avoiding the higher cost of ownership of in-home PVRs with spinning disks... and the benefit of not losing all of the recordings when the in-home PVR fails.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

dogfish
I've Been Around

I there a way to alter the default DVR recording settings with Ignite? On my Nextbox, I was able to change the default settings so that ALL recorded shows stopped 5 minutes after the schedule stop time. I did not have to go through several extra steps to accomplish this. How do I change the default settings in Ignite to stop recording 5 minutes after the scheduled show ending?

I have found on several occasions where the last last few moments of a recorded movie or show have been truncated. In no instance where these shows delayed because of previous program delays. I find this particularly frustrating when it occurs while watching a mystery!

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

Don_Ca
I'm a Reliable Contributor
No. There is no default. We used to set 2 minutes early on start and 5 minutes late stop. Now I have to do this manually every time.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

Rodent
I Plan to Stick Around

Thanks for that info. I do hate that when I want to record a program I've been watching for 10 minutes will only stars recording at the point of time when I hit the record button. The old Rogers PVR would record whatever was buffered for that program and I do really miss that as many movies are only airing the once based on the info. Good to know Bell Fibe has that solved, now I just need to wait for them to come to my area.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

-G-
Resident Expert
Resident Expert

@Rodent wrote:

Thanks for that info. I do hate that when I want to record a program I've been watching for 10 minutes will only stars recording at the point of time when I hit the record button. The old Rogers PVR would record whatever was buffered for that program and I do really miss that as many movies are only airing the once based on the info. Good to know Bell Fibe has that solved, now I just need to wait for them to come to my area.


This is not a problem on Bell Fibe right now because they are still installing a local PVR (with a spinning hard disk) that buffers and stores media streams locally.  That allows Fibe TV to work just like a Rogers Digital TV PVR.  It even buffers the stream for the Fibe wireless receivers.

 

HOWEVER, I think that Bell will ultimately migrate their customers to a cloud PVR when they transition their service from Mediaroom to the MediaFirst platform.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

Mary200
I've Been Around

To manually set recording times beyond presets for Ignite TV - Click Guide, press "Left" to highlight the channel, press "OK/Select", Select Record, then set start time by pressing "i" button and then choose how long you want to record

(up to 12 hours). You just have to remember what program you recorded since only the channel will show, not the name of the program.

Re: Manually Set Recording Times Beyond the Presets for Ignite TV

randomthoughts2
I Plan to Stick Around

Press Record button, says "2022 Australian Open Tennis/Today 7:00p - 3:00a on 516 TSN1", hit "Just this episode", get "Channel Record Options/Channel: 516 TSN1/1 hour is the only option"

If manual recordings were at least possible, this wouldn't be such an issue.

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